Baylor Scott & White Urgent Care – Southlake treats patients 6 months and older for a variety of illnesses and injuries and is pleased to provide the communities of Southlake, Grapevine, Trophy Club and beyond with quality medical care in a comforting environment.

The providers here at our urgent care center in Southlake specialize in emergency medicine and offer extended hours seven days a week for patients in need of immediate care now, instead of later.

Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information before scheduling your visit/procedure.
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  • Aetna - (13)
    Choice POS II
    Medicare Advantage Plans
    Aetna Signature Administrators
    Open Access Select
    Open Access Managed Choice
    QPOS
    HMO
    Aetna Medicare Dual Complete Plan (HMO D-SNP)
    Aetna Medicare Eagle Plan (PPO)
    Aetna Medicare Freedom Plan (PPO)
    Aetna Medicare Value Plan (HMO)
    Aetna Medicare Prime Plan (HMO)
    Aetna Medicare Freedom Preferred Plan (PPO)
  • American Health Advantage of Texas - (1)
    American Health Advantage of Texas HMO I-SNP
  • Baylor Scott & White Health Plan - (2)
    BSW Preferred HMO Network - Group
    BSW Premier HMO-Group
  • Baylor Scott & White Quality Alliance - (1)
    DFW ConnectedCare
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    TRS-ActiveCare Primary+
    Federal Standard Option
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    TRS-Care Standard
    Federal Basic Option
    Blue Advantage - Gold
  • Cigna - (7)
    POS Open Access
    Children's Medical Center Employee Plan
    City of Dallas Employee Plan
    LocalPlus
    Open Access Plus
    BSW Extended PPO
    LocalPlus In-Network
  • DFW ConnectedCare - (1)
    American Airlines Employee Benefit Plan
  • EHN - (1)
    Employers Health Network
  • HealthSmart - (2)
    ACCEL Network
    Preferred Network
  • Humana - (10)
    ChoiceCare
    Humana Preferred
    National POS
    Commercial PPO Plans
    Humana Gold Choice (PFFS)
    HumanaChoice (PPO)
    Humana Gold Plus (HMO)
    Humana Gold Plus SNP-DE (HMO D-SNP)
    Humana Honor (PPO)
    Humana USAA Honor with Rx (PPO)
  • Imagine Health - (1)
    Imagine Health Network
  • Medicare - (1)
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  • Nebraska Furniture Mart - (2)
    Onyx
    Emerald
  • Parkland Community Health Plan - (3)
    CHIP Medicaid
    HealthFirst Medicaid
    STAR - HealthFirst
  • Scott & White Health Plan - (2)
    Cigna PPO Network - Out-of-Area Member Plan
    McLane Group Network
  • Superior Health Plan - (4)
    STAR+PLUS
    Wellcare by Allwell
    Ambetter Core EPO - Bronze
    Wellcare
  • Superior HealthPlan - (3)
    Medicare/Medicaid Dual Needs Plan: Advantage HMO SNP
    Medicare/Medicaid Plan
    STAR+PLUS
  • TriWest HealthCare - (1)
    Community Care Network
  • United Healthcare - (19)
    Charter Plus
    Charter Balanced
    Charter
    All Savers
    Options
    Select
    Surest
    UnitedHealthcare Group Medicare Advantage (PPO)
    AARP Medicare Advantage Choice (PPO)
    AARP Medicare Advantage Patriot (HMO-POS)
    AARP Medicare Advantage SecureHorizons Plan 1 (HMO-POS)
    AARP Medicare Advantage Walgreens (PPO)
    Select Plus
    Choice Plus
    Choice
    Navigate Balanced
    UnitedHealthcare Medicare Advantage Choice (Regional PPO)
    AARP Medicare Advantage SecureHorizons Plan 2 (HMO-POS)
    Nexus ACO - Referral Required
  • UnitedHealth - (3)
    PPO
    Nexus ACO OA
    NexusACO R
  • University Mary Hardin-Baylor - (1)
    Employee Benefit Plan
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Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of healthcare services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: 1.877.810.0372. This list is updated annually and is subject to change without prior notice.


Your rights and protections against surprise medical bills

Urgent care conditions we treat

Some medical conditions we treat at our urgent care clinics across Texas when patients need immediate care include:

  • Abscess drainage
  • Allergies
  • Asthma
  • Bites and stings
  • Cold and flu
  • Cuts and scrapes
  • Ear infection
  • Eye irritation and redness
  • Fever
  • Headache
  • Head lice
  • Migraine
  • Minor broken bones and fractures
  • Minor burns
  • Neck and back pain
  • Rashes and skin problems
  • Respiratory infection
  • Sexually transmitted infection concerns
  • Sinus infection
  • Sore throat or cough
  • Strains and sprains
  • Staples
  • Stitches and sutures
  • Urinary tract infection (UTI)
  • Vomiting and/or diarrhea
  • Yeast infections

If you believe this is a medical emergency, please visit the emergency room nearest to you.

Learn more about our urgent care clinics

Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is correctly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, include your account number on the check or money order.

    Please mail the payment to the address listed on your statement.

  • Pay by phone

    Payments to HTPN can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day. Please call 1.866.377.1650.

    If you need to speak to someone about a bill from a Baylor Scott & White Hospital, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM and can be reached at 1.800.994.0371.

  • Pay in person

    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a team member before, during or after care is received.

View financial assistance options

Mobile makes it easy
Just like we make it easy to get care when your child is sick or injured, our top-rated app, MyBSWHealth, can simplify keeping them healthy. The app lets you book appointments, message your pediatrician, view your child’s medical records and schedule virtual same-day care from your computer, smartphone or tablet.
Text BETTER to 88408

Patient forms

To ensure that your visit to our office is as convenient and efficient as possible, we are pleased to offer our registration forms online. The patient registration form may be completed electronically and printed for better legibility or completed manually.