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Emotional and mental health

NEW! Expanded HealthAccess Line

Physical and behavioral health support

Call seven days a week, 7 a.m. to 9 p.m. to speak with a representative who can help you: 

  • Find a BSWQA (Tier 1) provider
  • Answer general health questions
  • Assist with your behavioral health needs by connecting you to a mental health professional

    NEW! Call to schedule a free 30-minute behavioral health triage service. Connect with a social worker who can refer you to behavioral health specialists or other appropriate resources. For those enrolled in a BSW medical plan, potential resources also include a new virtual mental health visit.

Cigna Employee Assistance Program (EAP)

Whether your need is big or small – the EAP offers resources to support you with a broad range of personal and life challenges. Available for free to all employees and their families.

Call 24/7 to speak with an advocate who can:

  • Help you assess your needs and develop a solution
  • Direct you to community and online resources
  • Initiate a referral so you can connect to a behavioral counselor for up to three free sessions
When my mom passed away from cancer a few years ago, I knew I needed extra support. Fortunately, I could take advantage of the free counseling offered through our EAP. They made it easy to find a counselor who worked with my schedule and helped me process my grief. We all have times we need someone to help us—and it’s important to recognize when we need to reach out. 

— Doug Hanna, Progressive Care Manager


Practical tips from the EAP

Extra programs from Cigna

Don't let financial stress rule your life. Tap into the full-service financial wellness program, My Secure AdvantageTM 

You can start with a free 30-minute consultation with a certified financial expert before you decide to participate in Money Coaching. Then work with the coach for FREE for 30 days before deciding if you want to continue through a paid plan. 

Your MSA coach can help you with issues like: 

  • Basic money management
  • Getting out of debt
  • Saving for college or retirement
  • Purchasing a home
  • Marriage or divorce
  • Loss of income
  • Death in the family
  • And more

You value your health enough to make smart choices and the Cigna Healthy Rewards®* program can help with discounts on a wide variety of health and wellness programs and services.

No referrals. No claim forms. The Healthy Rewards program includes a nationwide network of brand name as well as smaller local participating providers.

You and your family members can enjoy instant savings using the wallet card when you visit a participating provider or shop online:

  • Weight management and nutrition
  • Fitness club memberships
  • Vision and hearing care
  • Complementary and alternative medicine
  • Health and wellness products
  • Call us anytime, any day.

    We’re just a phone call away whenever you need us. At no extra cost to you.

    An advocate can help you assess your needs and develop a solution. He or she can also direct you to community resources and online tools.

  • Visit a specialist.

    You have three FREE face-to-face sessions with a behavioral counselor available to you and your household members.

    Call to request a referral.

  • Get a financial consultation.

    Receive a free 30-minute consultation and 25% discount on tax planning and preparation.

  • Tap into online resources.

    Get guidance on child raising, senior care, pet care and more from online resources.

  • Access legal consultation and referrals.*

    Receive a free 30-minute consultation with a network attorney. And up to a 25% discount on select fees.

    *Legal consultations and discounts are excluded for employment-related issues

  • Watch monthly webinars.

    Educational seminars on a variety of relevant topics such as managing your life, work, money and health, are available on demand.

Discover more BSW programs to support you

When the very individuals delivering care become the ones in need of support, trained colleagues are here to support you 

Be connected with a trained peer support representative—a colleague who may have experienced a similar situation and is trained in active listening and psychological first aid to walk alongside you with complete confidentiality.

Situations may include:

  • Unexpected patient outcomes
  • Traumatic patient outcomes
  • Difficult disclosures
  • And more

The Mission & Ministry team builds and promotes relationships that support and encourage ministry to people whose lives have been disrupted by illnesses, injuries, and the stresses of life providing tangible support resources to patients, families, caregivers and our employees.

Our chaplains are available in emergency situations 24/7 and non-emergent care is provided during the normal business hours in most hospitals. Additionally, most hospitals have pastoral care volunteers assisting professional chaplains in offering support representing various traditions in the faith community. ​​

Services for employees is available for: 

  • Loss and grief 
  • Interpersonal relationships 
  • Career frustrations 
  • Stress management
  • Marriage and family issues
  • Substance abuse issues
  • Emotional/spiritual concerns

The BSWwellness program, Thrive resources revolve around one simple idea: providing tools and support needed to Thrive. Tap in to the free events, webinars and health challenges for a fun way to build healthy habits. 

Available for free for all employees and their spouses.

You can also enroll in free health coaching for four sessions with a certified coach who can help you: 

  • Design a personal program for your goals
  • Gain accountability and support
  • Gain motivation and results

This site summarizes the programs and benefits available to employees and their eligible dependents. Official plan documents, policies and certificates of insurance that contain the details, conditions, maximum benefit levels and restrictions on benefits govern our benefits program and are available on this site. In case of a conflict between this site and the official documents, the official documents prevail. The information on this site isn't a guarantee of benefits. Baylor Scott & White reserves the right to modify or terminate its employee benefit plans and programs at any time for any reason.

Click here if you have feedback on the website or need to report an issue. All other questions and issues, please contact the corresponding resource on the Need Help page.

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