No Show Policy
- 1st No Show - You will be notified of your missed appointment.
- 2nd No Show - There will be $25 fee for your missed appointment which is not billable to insurance and will be due at the next office visit.
- 3rd No Show - You may be dismissed from the practice.
You will be notified of your appointment date and time via an automated system two days prior to your visit. You will have the option to select "no" if you wish to cancel your appointment. If you are unable to make your appointment, please contact our office immediately so we may offer another patient that time.
After Hours Policy
If you have an urgent medical matter and need to reach a physician, you may contact our office at 469.800.7100, and our answering service will contact the physician on call.
Completion of Forms Policy
There is a charge of $25 for the completion of forms. An example of forms will include FMLA, Life Insurance Questionnaires or Department of Transportation Assessments. These charges are not billable to insurance, and therefore, it is the responsibility of the patient. Payment is expected at the time of service.
Medication Refill Policy
If you require a refill on your non-narcotic medication, please contact your pharmacy and have them fax a refill request to 214.363.2608. This will ensure timely and accurate prescribing information is being relayed for each refill. Please allow 24 hours for all prescription refills. All controlled substances will require a new written prescription. Prescription refill requests will not be filled over the weekend. If you have not seen by your physician in the prior 12 months, your refill requests will be denied.
Controlled Medication Policy
Patients will be required to sign a Controlled Medicine Contract for chronic use of controlled medications which are potentially addictive and can be abused.