Baylor Scott & White Dallas Diagnostic Association Park Cities

MyBSWHealth is an online tool where you can communicate with your providers, schedule an appointment, access and manage your family’s health.

We offer an easy, secure way to pay your HTPN bill online through MyBSWHealth.

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of financial counselors is here to help. We encourage you to speak to a member of our team at any time – before, during or after care is received.

Baylor Scott & White has established agreements with several types of insurances in an effort to make sure your health needs are covered.

On your first visit, we will begin a permanent record. Please bring any medications you are taking, so that we may accurately determine the dosage and frequency. We will ask you to complete a medical history and registration form.

Please bring your insurance card and try to arrive at least thirty minutes early for your first visit. If you have been under the care of another doctor, we may ask your permission to transfer some of your records.

We have three appointment categories that take up varying amounts of time:

• Annual Exams or New Patient Visits: Plan on spending one hour including check-in time, filling out forms, and the actual physician visit
• Follow-up Exams: 15 minutes
• Sick Visits: Varies depending on the illness, but plan on at least thirty minutes

No Show Policy

• 1st No Show - You will be notified of your missed appointment.
• 2nd No Show - There will be $25 fee for your missed appointment which is not billable to insurance and will be due at the next office visit.
• 3rd No Show - You may be dismissed from the practice.

You will be notified of your appointment date and time via an automated system two days prior to your visit. You will have the option to select "no" if you wish to cancel your appointment. If you are unable to make your appointment, please contact our office immediately so we may offer another patient that time. 

After Hours Policy

If you have an urgent medical matter and need to reach a physician, you may contact our office at 469.800.7100, and our answering service will contact the physician on call.

Completion of Forms Policy 

There is a charge of $25 for the completion of forms. An example of forms will include FMLA, Life Insurance Questionnaires or Department of Transportation Assessments. These charges are not billable to insurance, and therefore, it is the responsibility of the patient. Payment is expected at the time of service. 

Medication Refill Policy

If you require a refill on your non-narcotic medication, please contact your pharmacy and have them fax a refill request to 214.363.2608. This will ensure timely and accurate prescribing information is being relayed for each refill. Please allow 24 hours for all prescription refills. All controlled substances will require a new written prescription. Prescription refill requests will not be filled over the weekend. If you have not seen by your physician in the prior 12 months, your refill requests will be denied. 

Controlled Medication Policy

Patients will be required to sign a Controlled Medicine Contract for chronic use of controlled medications which are potentially addictive and can be abused.