Making an Appointment
On your first visit, we will begin a permanent record. Please bring any medications you are taking, so that we may accurately determine the dosage and frequency. We will ask you to complete a medical history and registration form. Please bring your insurance card and try to arrive at least thirty minutes early for your first visit. If you have been under the care of another doctor, we may ask your permission to transfer some of your records.
Canceling an Appointment
Our appointments are typically confirmed 1-3 days in advance. If for any reason you determine you are unable to keep your appointment, please contact our office and kindly give 24 hours notice. This courtesy allows us to be of service to other patients. If a scheduled appointment is not canceled in advance with 24 hours notice, you may be subject to a $25-$50 no-show fee which is payable before your next appointment.
If you have an urgent problem, you may call your physician’s office to schedule an appointment. However, if you feel it is a life-threatening emergency, call 911.Do not delay by calling the doctor’s office first.
Our preferred method for refilling prescriptions is to have your pharmacist call our office with your name and the prescription you need to be refilled. Because we do not have access to your medical records at night or on weekends, we are unable to refill prescriptions during those times.
At BSW Family Health Center - Mesquite, we have a strict patient confidentiality policy. Your medical record is strictly private and will not be shared with your employer, friends, or relatives without your written permission.