MyBSWHealth is an online tool where you can communicate with your providers, schedule an appointment, access and manage your family’s health.

We offer an easy, secure way to pay your HTPN bill online through MyBSWHealth.

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of financial counselors is here to help. We encourage you to speak to a member of our team at any time – before, during or after care is received.

Baylor Scott & White has established agreements with several types of insurances in an effort to make sure your health needs are covered.

Making an Appointment

On your first visit, we will begin a permanent record. Please bring any medications you are taking, so that we may accurately determine the dosage and frequency. We will ask you to complete a medical history and registration form. Please bring your insurance card and try to arrive at least thirty minutes early for your first visit. If you have been under the care of another doctor, we may ask your permission to transfer some of your records.

We have three appointment categories that take up varying amounts of time:

• Annual Exams or New Patient Visits – Plan on spending one hour including check-in time, filling out forms, and the actual physician visit
• Follow-up Exams – Thirty minutes
• Sick Visits- Varies depending on the illness, but plan on at least thirty minutes

Canceling an Appointment

​Our appointments are confirmed by an automated service. Please listen carefully and follow the prompts to either confirm or cancel your appointment. If you later decide that you are unable to keep your appointment or you are going to be late, please call your physician’s office as soon as possible. This courtesy allows us to be of service to other patients.

Emergency Care

​If you have an urgent problem, you may call your physician’s office to schedule an appointment. However, if you feel it is a life threatening emergency, call 911. Do not delay by calling the doctor’s office first.

Prescription Refills

​Our preferred method for refilling prescriptions is to have your pharmacist call our office with your name and the prescription you need to be refilled. Because we do not have access to your medical records at night or on weekends, we are unable to​ refill prescriptions during those times.

Confidentiality

​​​At BSW Family Medical Center - Grapevine,​ we have a strict patient confidentiality policy. Your medical record is strictly private and will not be shared with your employer, friends, or relatives without your written permission.