Baylor Scott & White Southlake Family Medicine

The physicians of BSW Southlake Family Medicine provide 24-hour call coverage for medical emergencies. This is a service that we are glad to provide and that we feel is an important resource for you and your family.

Due to the costs involved with managing after-hours calls, it has become necessary to institute a nominal charge of $30 for these after-hours phone calls per patient assessment, per call. This will not be billed to insurance but will be posted to your account at the office. This charge will not apply to calls due to errors on our part, such as prescriptions that did not transmit to the pharmacy.

MyBSWHealth is an online tool where you can communicate with your providers, schedule an appointment, access and manage your family’s health.

We offer an easy, secure way to pay your HTPN bill online through MyBSWHealth.

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of financial counselors is here to help. We encourage you to speak to a member of our team at any time – before, during or after care is received.

Baylor Scott & White has established agreements with several types of insurances in an effort to make sure your health needs are covered.

Making an Appointment

On your first visit, we will begin a permanent record. Please bring any medications you are taking, so that we may accurately determine the dosage and frequency. We will ask you to complete a medical history and registration form. Please bring your insurance card and try to arrive at least thirty minutes early for your first visit. If you have been under the care of another doctor, we may ask your permission to transfer some of your records.

Canceling an Appointment

Our appointments are confirmed by an automated service. Please listen carefully and follow the prompts to either confirm or cancel your appointment. If you later decide that you are unable to keep your appointment or you are going to be late, please call your physician’s office as soon as possible. This courtesy allows us to be of service to other patients.

A charge of $25.00 may be assessed for each no-show or late-cancellation of an appointment. Please understand that insurance companies consider this charge to be entirely the patient's responsibility.

A "no-show" is missing a scheduled appointment.

A "late cancellation" is canceling on the same day as an appointment.

Emergency Care

If you have an urgent problem, you may call your physician’s office to schedule an appointment. However, if you feel it is a life-threatening emergency, call 911. Do not delay by calling the doctor’s office first.

Prescription Refills

Our preferred method for refilling prescriptions is to have your pharmacist send a refill request electronically to our office with your name and the prescription you need to be refilled. Because we do not have access to your medical records at night or on weekends, we are unable to refill prescriptions during those times.

Confidentiality

At BSW ​ Southlake Family Medicine, we have a strict patient confidentiality policy. Your medical record is strictly private and will not be shared with your employer, friends, or relatives without your written permission.

The Baylor Scott & White Pharmacy #112 is conveniently located on-site.