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Baylor Scott & White Medical Center Frisco

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Welcome to Baylor Scott & White Medical Center – Frisco

 
 

Baylor Scott & White Medical Center – Frisco sets the stage for a new standard in healthcare. We are committed to providing you with a comfortable, patient-friendly environment, with a focus on service and hospitality. From the layout of the patient rooms to the state of the art equipment and imaging systems, Baylor Scott & White Medical Center – Frisco offers a refreshing alternative to the traditional hospital.

Pay Your Bill

We offer an easy, secure way to pay your bill online.

Tools & Resources

Our services are designed with you in mind so managing your healthcare needs is as simple as possible.

  • Patient Records Portal
  • Admissions Guide
  • Visiting a Patient
  • Phone Directory
  • Accepted Insurance
  • Hospital Pricing Information
  • Community Support
  • Pay Your Bill
  • Financial Information
  • Online Patient Pre-Registration
  • Pre-Admission Testing
  • Dining Options
  • Concierge Desk
  • Spiritual Care
  • Important Tips for Staying Overnight
  • CareView – Stay in Touch with Loved Ones
  • Gift Shop

Patient Records Portal

With access to the Patient Health Portal, you can have direct online access to medical record lab results, allergies, medical history and more.

To Enroll

  • Initial set-up must be completed from a desktop or laptop computer.
  • To self-enroll, you must have provided an email at the time of registration. If an email was not provided, contact HIMPORTAL@bmcf.com or 214.407.5375 for assistance.
  • If an email address was provided at registration, this is the email address that must be used for enrollment by clicking this link.
  • Complete all fields on the enrollment request. Your medical record number is required for enrollment and must include the F and leading zeros. This number is located on the health portal flier given to you at the time of registration.
  • If enrollment is successful, you will receive an email with a link to create your own permanent login ID and password for the portal. Check your spam/junk folder if the email is not in your inbox.
  • After you create your login ID and password, you will be prompted to log off and sign back on with your newly created login ID and password.
  • You will be asked to accept the terms of use to proceed.
  • Visually impaired users should use the Visually Impaired Patient Portal

Portal Forms

Admissions Guide

At Baylor Scott & White Medical Center – Frisco, we strive to provide quality, patient-centered health care in a comfortable and friendly environment. Each member of our team is committed to helping you heal quickly, so you can return to the life that you enjoy.

  • Upon arrival at Baylor Frisco, please use the free valet parking service at the front entrance or the front parking area.
  • As you enter the facility through the main lobby, you will be greeted by our concierge who will guide you through the registration process.
  • Please have your insurance card and identification available. The registrar will review your pre-admission information and complete the check-in process, including the collection of co-payments or deductibles as indicated by your insurance benefits. Please be prepared to cover these expenses prior to surgery.
  • The registration coordinator will notify the appropriate department of your arrival.
  • Please have a seat in the waiting area where we provide complimentary coffee and danishes for your loved ones. You will then be escorted to your designated pre-operative area.
  • Arrange for cash or a check to be held by friends or family waiting for you in case a prescription is written and needs to be filled at a pharmacy after you are discharged.
  • Please have your doctor notify scheduling no later than 72 hours prior to your surgery if you will need an interpreter or require further assistance due to hearing, speech or visual impairments.
  • Leave your valuables, including jewelry and watches, at home.
  • Do not wear contact lenses. If you are taking prescription and/or over-the-counter medications, vitamins or herbal supplements, please bring a complete list containing the dosage(s) or the actual medicine bottles.
  • If you are being admitted to the hospital after surgery, bring prescription medications in original pharmacy containers.
  • If you received a packet of information and forms from your doctor, please bring this packet with you.
  • If you have questions regarding our check-in procedures, please call 214.407.5271.

Visiting a Patient

Visitors can be good medicine for patients.  We offer a comfortable and inviting waiting area for our guests including welcoming furnishings, a seasonal fireplace, as well as complimentary danishes and coffee.

  • During patient surgery, family and guests may wait in the main lobby area.
  • There are no established visiting hours, but consideration must be given to the patients and their need for rest during their time of recovery.
  • The Women’s Center is closed from 2 p.m. until 4 p.m. for quiet time.
  • Out of courtesy for the patients, please limit cell phone usage in patient care areas.
  • While in surgery, visitors under the age of 12 must be supervised by an adult.
  • Parents of patients under age 18 must remain in the building.
  • Children of adult patients are not allowed to stay overnight.
  • Inpatients may have one free meal delivered to their room for a guest.
  • We are a smoke-free facility.

Phone Directory

Accepted Insurance

Our facility accepts most major commercial insurance, HMO/PPO plans, Medicare, Workers Compensation, and other government sponsored health coverage. Please contact us if you have any questions regarding your insurance coverage.

Hospital Pricing Information

Under the Affordable Care Act and guidelines established by the United States Department of Health and Human Services, each hospital operating within the United States must make public on the internet in a machine-readable format a list of the hospital’s standard charges for items and services provided by the hospital and the hospital’s standard charges for each diagnosis-related group (“DRG”), updated annually.  The hospital’s “chargemaster” is a comprehensive listing of the standard prices established by the hospital for individual services and supplies provided by the hospital, and may be accessed below. The hospital’s average charges for each DRG may be accessed below.

For any assistance regarding this information, please call 214.407.5349.

Pay Your Bill

Baylor Scott & White Medical Center – Frisco has recently moved to a new, highly secure payment system. To make a payment online, you will need the payment code listed on the paper statement you received by mail.

For any questions regarding your invoice, please call 877.861.0105.

If your statement does not contain a payment code, or you have any trouble with the payment system, please contact our business office at 214.407.5359.

 

Financial Information

Financial Options

 

Learn more about financial assistance options on the Baylor Scott & White Health Financial Assistance webpage. You can also access information about our partner lending vendor CareCredit by visiting their website.

Online Patient Pre-Registration

Baylor Scott & White Medical Center – Frisco offers online patient pre-registration for surgeries and other procedures.

Completing the pre-registration form will expedite the on-site registration process.

Call 214.407.5066 to speak to a registration specialist.

Pre-Admission Testing

Preparing for Surgery

Surgery Checklist:

  • Medical clearance appointment set
  • Specialist appointment set (if applicable)
  • Complete pre-registration paperwork
  • Call received from hospital pre-admission nurse
  • Call received from hospital registration
  • Medical equipment received (if applicable)
  • Discuss my discharge plan with family and friends
  • Surgery date/time set
  • Arrival time determined

Pre-Registration

A member of our staff will call you prior to your surgery to gather pre-registration information. Pre-registering will streamline your experience on the day of surgery.

Medical Clearance – Pre-admission

A member of our staff will call you prior to your surgery date in order to confirm the details of your surgery, complete a pre-admission questionnaire, provide you with your pre-operative instructions, and review your current medications. Pre-admission appointments are available Monday – Friday from 9:00 a.m. to 4:30 p.m. You will need to provide a list of all medications with dosage including over-the-counter medication.

Please inform the staff member of any daily medication including name, dosage, and frequency. Be sure to mention any over-the-counter drugs such as Aspirin, Tylenol, Advil, Motrin, alcohol, recreational drugs or herbal supplements you take. You will be given instructions by your surgeon and/or anesthesiologist for medications you may take the morning of surgery.

Pre-admission Testing

To make sure you are healthy enough to tolerate your procedure, your surgeon may require you to be seen by an internal medicine doctor prior to your surgery. At this appointment, you may have tests completed, such as blood, urine or an electrocardiogram (EKG) to evaluate your heart. You will discuss your medical history with a pre-admission nurse and one of our internal medicine physicians. The results of this appointment will confirm that you are ready for surgery. If necessary, you may be required to see a heart or lung doctor as well. To schedule an appointment for pre-admission testing, please call 214.407.5166.

If your procedure involves a general anesthetic or other types of sedation, please arrange for a responsible adult to remain at the hospital during surgery and accompany you home. You may want to have a spouse or friend stay with you the first night following surgery. If the patient is a child, it is best to have someone along with the driver to help care for the child on the trip home. Please bring all medical power of attorney or legal documents with you on the day of surgery.

Home Modifications

To make your home safe and practical after your surgery, a number of simple changes can be made. Your physical therapist may have additional suggestions for you during your hospitalization.

Dining Options

Carl’s Café

Baylor Scott & White Medical Center – Frisco’s Carl’s Café offers a variety of meal options. Carl’s Café is located on the first level of the hospital, adjacent to the main lobby.

Open Monday through Sunday
Breakfast: 6:30 a.m. (7 a.m. on weekends) to 10 a.m.
Lunch: 11 a.m. to 2 p.m.
Dinner: 5-8:30 p.m.

Meals may be purchased with cash, debit card or credit card.

Complimentary coffee service is available in the dining area 24/7.

Vending Machines

Vending machines for snacks and beverages are located in the imaging lobby on the first level of the hospital and in the waiting area of our Women’s Services Department. They are available 24 hours a day.

Concierge Desk

The concierge desk is located in the front lobby on the first floor of the hospital. At the concierge desk, you will find a concierge available from 5:30 a.m. to 6 p.m., Monday through Friday, to answer questions or assist you with any needs you may have.

Spiritual Care

Care and Counseling When You Need it Most

Chaplains visit with patients and family members at the hospital and elsewhere providing spiritual care, counseling, and education to people of all faiths. Chaplains address the spiritual and emotional elements of patient care, crisis ministry, bereavement and grief support.

Services are offered for special occasions, such as weddings, memorial services, adoption and blessing ceremonies, and national observances. Communion and other religious observances may be requested through the chaplain's office.

Pastoral Care supports healing environment programs that help soothe and care for patients such as newborn blessings and inspirational literature.

To speak to a chaplain, please contact your nurse or dial 469.487.3901.

Chapel

The chapel is open to everyone at all times. The chapel is located on the first floor of the Professional Office Building 2.

Important Tips for Staying Overnight

  • Leave your valuables, including jewelry and watches, at home.
  • Do not wear contact lenses or make-up.
  • If you are taking prescription and/or over-the-counter medications, vitamins, or herbal supplements, please bring a complete list containing the dosage(s) or the actual medicine bottles.
  • If you are being admitted to the hospital after surgery, bring prescription medications in original pharmacy containers.

Your Room

  • Your room assignment at Baylor Frisco is based on your admitting diagnosis and the bed availability on the day of your admission. You may be moved during your stay as your health changes.

Your Bed

  • Baylor Scott & White Medical Center – Frisco uses hospital beds designed to aid in your treatment and provide you with options for comfort. Your nurse will show you how to properly use the controls that will enable you to adjust your bed. Additionally, your hospital bed is probably higher and narrower than your bed at home. Bedside rails are for your protection. They may be raised at night or during the day if you’re resting, recovering from surgery or taking certain medications.

Room Service

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. Baylor Scott & White Medical Center – Frisco makes every effort to provide nutritious meals prepared according to your doctor’s orders. An executive chef trained in the dietary needs of patients strives to prepare foods that are pleasing to the eyes and the taste buds. Our “Dine on Demand” program allows patients to choose their food and have it delivered to their room.

Meals are served to patients between 7 a.m. and 7 p.m. and are delivered within 45 minutes of ordering. Occasionally, your meal may be delayed if you are scheduled for a special test or treatment. Whenever possible, we will serve your meal after your examination or test. Inpatients may have one free meal delivered to their room for a guest.

Dine on Demand Menu

For more information, visit our dining options or hospital amenities section.

Pain Guide

Are You In Pain?

You’ll feel good about our pain management. As a patient at Baylor Scott & White Medical Center – Frisco, you can expect:

  • Information about pain and pain relief measures
  • A concerned staff committed to pain prevention and management
  • Health professionals who respond quickly to reports of pain
  • Reports of pain will be believed
  • Quality pain management

Patient Responsibilities

We encourage you, as a patient at this hospital, to:

  • Ask your doctor or nurse what you might expect regarding pain and pain management
  • Discuss pain relief options with your doctors and nurses
  • Work with your doctor and nurse to develop a pain management plan
  • Ask for pain relief when pain first begins
  • Help your doctor and nurse assess your pain
  • Tell your doctor or nurse if your pain is not relieved
  • Tell your doctor or nurse about any worries you have about taking pain medication

Reporting Pain

Please be as detailed as possible about the pain as we ask you the following questions:

  1. How does your pain feel? Possible answers include aching, stabbing, tender, numb, dull, crampy, throbbing, gnawing, burning, penetrating, miserable, radiating, deep, shooting, sharp, exhausting, unbearable, nagging, squeezing, pressure.
  2. Where is your pain?
  3. Is the pain always there or does it come and go?
  4. What makes the pain worse and what makes it better?
  5. How does the pain affect your sleep, appetite, energy, activity, relationships or mood?
  6. Are you experiencing other symptoms with your pain, such as nausea, constipation, vomiting, itching, sleepiness or difficulty breathing?
  7. How would you rate your pain using the following scale?
    • 1-2 mild pain
    • 3-4 moderate pain
    • 5-6 severe pain
    • 7-8 very severe pain
    • 9-10 worst possible pain

CareView – Stay in Touch with Loved Ones

This communications system offers patients a convenient way to stay connected to family and friends and enjoy TV entertainment through PatientView and NetView. It also gives Baylor Frisco nurses and doctors a way to offer additional care through patient monitoring. NurseView enables nurses to respond quickly to a patient’s needs by using a touch monitor at the nurse’s station.

PatientView

Visit with family and friends and correspond with loved ones via video. Proud grandparents and friends who may be far away when a baby is born can see your new bundle of joy on their monitor. Family and friends may want to wish you well after surgery when they cannot be on site.  PatientView is password-protected, prompting patient permission to be viewed.

To use PatientView

  • Use the arrow keys on the keyboard to navigate and highlight the PatientView Icon. Once the Icon is highlighted, press Enter to continue.
  • Instruct your family and friends who have been given your password to call you and then:
  • Have them go to https://fmc.care-view.com to access the CareView System.
  • Click Visitors.
  • Have them enter their name and the password you gave them.
  • Enter and select Request Permission
  • A sizeable pop-up window will appear on your screen, allowing you to accept or deny visitor access.
  • Push Allow Visitor Viewing or F3 on your keyboard to grant visitor access. A real-time image of you in the hospital room will appear on the visitor’s screen.
  • You can also communicate with family and friends through the Message Board by entering a message in the Message Box at the bottom of the screen and clicking Submit. The Message Board can be used as a family communication network during your stay to keep family and friends updated.

Gift Shop

Lori's Gift Shop is located in Professional Office Building 2 on the main floor.

Shop online for free, same-day, bedside delivery!

Please call 877.887.3200 for after-hours orders.

Custom Gifts For Every Occasion

  • Get well and thinking of you gift baskets
  • Custom gift baskets for a special relative, new mom, and baby
  • Gift baskets for a child—just share with us the age and we will design an age-appropriate Gift
  • Beautiful fresh flower arrangements from Simply Blessed Flowers
  • Potted plants or silk plants decorated with a gift bow
  • Balloon bouquets; including balloons that sing when they are tapped

Gift Shop Items

  • Personal care items such as lip balm, lotion, hairbrush, toothpaste and nail clippers
  • Socks, slippers, and robes
  • Purses and scarves
  • Fashion jewelry and reading glasses
  • Games and plush animals
  • Inspirational gifts
  • Seasonal gifts
  • Cards, magazines, and books
  • Collectible figurines
  • Picture frames

Special Features

  • Customer Reward Program – earn Gift Shop Rewards by accumulating points on all qualified purchases
  • Weekly Special Promotions – be sure to ask about this week’s current feature

Lori's Gift Shop can be reached at 214.407.5177.

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Medical Services

Baylor Scott & White Health offers expertise and treatment options conveniently located near you.

  • Breast Surgery and Reconstruction
  • Childbirth
  • Digestive Care
  • Ear, Nose, and Throat
  • Emergency Care
  • Gynecologic Care
  • Imaging Services
  • Inpatient Medicine and Hospitalists
  • Orthopedics and Joint Replacement
  • Sleep Disorders
  • Spine Care and Surgery
  • Sports Medicine
  • Sports Performance Center
  • Urgent Care
  • Urological Care
  • Weight Loss Surgery

Breast Surgery and Reconstruction

Breast Surgery

Breast surgeons on the medical staff employ many techniques to surgically treat breast cancer. When possible, they strive to preserve as much of the breast tissue as possible through lumpectomy (removal of the tumor with a rim of normal tissue). In certain instances, mastectomy (removal of the breast) is required.

A mastectomy is usually recommended if the tumor size is large compared to breast size, if there is more than one area of cancer in the breast, or if the patient cannot undergo radiation therapy. About four weeks after surgery, most patients undergo chemotherapy if the tumor removed is larger than 1 cm or if a lymph node is involved. Chemotherapy is given by a medical oncologist one day every three weeks for four to six months.

If breast conservation therapy (a lumpectomy) is performed, patients undergo radiation therapy, which starts about one month after the last chemotherapy treatment is done. It is given every day for five to six weeks by a radiation oncologist.

Breast Reconstruction

Breast reconstruction is achieved through several plastic surgery techniques that attempt to restore a breast to near normal shape, appearance, and size following a mastectomy. It can be a physically and emotionally rewarding procedure for a woman who has lost a breast due to cancer or other condition.

For many women, the creation of a new breast can dramatically improve self-image, self-confidence, and quality of life. Although surgery can give you a relatively natural-looking breast, a reconstructed breast will never look or feel exactly the same as the breast that was removed.

Because breast reconstruction is often an important part of a woman’s total recovery, reconstructive surgeons on the medical staff offer quality care with attentive personal service.

Call 1.855.4.FRISCO (437-4726) for a physician near you.

Childbirth

A Great Place to Start

Quality is our goal, and the safety of our families is of utmost importance to us. It shows as we are consistently ranked in the 99th percentile for patient experience as measured by the Press Ganey patient questionnaire which is distributed by CMS (the Centers for Medicare and Medicaid Services) an arm of the Federal Government.

The Women's Center at Baylor Scott & White Medical Center – Frisco offers free valet parking, luxurious surroundings and concierge to meet all your needs. And, while these all say "five-star hotel," don’t be fooled. Our Women's Center is all about expert service and quality care for you and your baby. 

Each suite has a flat panel television and customized furniture to look like a home rather than a hospital room. All newborn babies are monitored with GPS capabilities and an alarm system to prevent babies from being taken outside the unit before they are properly discharged.

With free childbirth classes, a sleep sack, and an outstanding celebration dinner prepared by our in-house chef, we assure the birth of your child will be a first-class experience.  Your baby’s first bath is a special moment performed at your bedside, and you even get to keep that first bathtub as our gift to you.

Should your baby require extra care, our neonatal intensive care unit’s (NICU), specially trained staff is available 24 hours a day.

Digestive Care

Food can be one of life’s great pleasures, but when gastrointestinal symptoms interfere with enjoying mealtime, it makes a big impact on your quality of life. At Baylor Scott & White Medical Center – Frisco, we diagnose and treat a range of digestive conditions that cause symptoms such as:

  • Nausea
  • Vomiting
  • Heartburn
  • Diarrhea
  • Constipation
  • Blood in the stool

Conditions We Treat

Our colorectal and general surgeons on the medical staff at Baylor Scott & White Medical Center – Frisco can treat and manage conditions including:

  • Acid relux/GERD
  • Celiac disease
  • Colon cancer
  • Crohn’s disease
  • Diverticulitis
  • Gallstones
  • Gallbladder diseases
  • Gastroesophageal reflux disease (GERD)
  • Hemorrhoids
  • Irritable bowel disease (IBD)
  • Stomach ulcers
  • Ulcerative colitis

Call 1.855.4.FRISCO (437-4726) for a physician near you.

Ear, Nose, and Throat

Otolaryngologists also called ear, nose, and throat or ENT specialists, treat diseases and injuries affecting the ear, nose, and throat, as well as the head and neck.

Whether you're battling a balance disorder, having trouble hearing or simply sick of seasonal allergies, the ENT specialists on the medical staff can help you or your family with treatment for many conditions.

Emergency Care

Overachievers Seen Daily

Whether it's a sprained ankle or the common cold, life's little emergencies can take you out of the game. When they do, you can rely on us to be close. At Baylor Scott & White – Frisco, in addition to our specialized medical departments and innovative services, we’re equipped to handle a wide array of emergencies. Our emergency room is open 24 hours a day. Know the warning signs for a medical emergency. If you are experiencing a medical emergency, please call 911 immediately or go to the nearest emergency room.

Emergency Department in the heart of Frisco

At Baylor Scott & White – Frisco we’ve taken your emergency visit to a new level of quality care. When you visit our emergency department, a referral coordinator will be assigned to help you receive the right care, even after you've returned home. We'll make your appointment with the right specialists and provide resources to help ensure you receive the full continuum of care. With advanced technology and top-notch staff, Baylor Scott & White – Frisco will see you through your emergency efficiently, and with the quality care, you expect from Baylor Scott & White Health.

Gynecologic Care

From routine screenings to specialized cancer care, Baylor Scott & White Medical Center – Frisco uses advanced technology to diagnose and treat the unique conditions that affect women, including:

Uterine fibroids

As many as 30 to 40% of women over the age of 30 may experience uterine fibroids, which can lead to heavy, painful periods. While some women may not experience any symptoms, for those who do, Baylor Frisco offers several treatment options:

  • Endometrial ablation, which uses a heat source to destroy the inner layer of the uterus
  • Uterine fibroid embolization, a nonsurgical procedure that blocks the blood supply of individual fibroids, causing them to shrink.
  • Myomectomy (uterine fibroid removal)
  • Hysterectomy, surgery to remove the uterus, which can be performed either traditionally or using the da Vinci® Si Surgical System.

Pelvic disorders

Millions of women experience urinary incontinence and other voiding dysfunctions. At Baylor Frisco, the gynecologists on our medical staff work together to offer specialized evaluation and treatment for the following conditions:

  • Incontinence
  • Prolapsed uterus, bladder, vagina, or rectum
  • Emptying disorders
  • Pelvic or bladder pain
  • Overactive bladder

The specialists on our medical staff offer comprehensive pelvic evaluations and a broad spectrum of management and treatment options, including:

  • Biofeedback
  • Diet modification
  • Bladder retraining
  • Kegel exercises
  • Medications and Botox® injections
  • Support devices

Gynecological Cancers

Gynecologic cancer is a group of six forms of cancer which affect a woman’s reproductive organs. Baylor Frisco also offers advanced diagnostic, treatment and surgical technology for gynecological cancers, including cancers of the:

  • Cervix
  • Ovaries
  • Uterus
  • Vagina
  • Vulva
  • Fallopian tubes

 Call 1.855.4.FRISCO (437-4726) for a physician near you.

Imaging Services

Our facility has been highly rated by the Joint Commission, U.S. News & World Report and local publications. We utilize advanced technology and a team of highly trained technologists who produce high quality imaging.

We utilize board-certified radiologist including fellowship-trained subspecialist.

Our radiologist and technologist work with your doctor to develop a customized imaging study specific to your needs.

Services:

  • CT
  • High field MRI
  • X-ray and fluoroscopy
  • Ultrasound - general/ob/vascular

Outpatient Imaging

Imaging Hours

  • CT: 24 hours a day, seven days a week
  • High Field MRI: M-F, 6 a.m. to 11 p.m.
  • Vascular Ultrasound: M-F, 7 a.m. to noon
  • X-ray and Fluoroscopy: 24 hours per day, seven days a week
  • After hours contrast patients for MRI and CT

Interventional Radiology

Interventional radiology (also known as IR) is the minimally invasive, image-guided treatment of medical conditions that once required open surgery. By harnessing the power of advanced imaging (ultrasound, X-rays, CAT scans, MRI scans, and other innovative methods), interventional radiologists can see inside your body and treat complex conditions—even cardiovascular disease and cancer—less invasively and with unprecedented precision. The result? IR can reduce the length of hospital stays, minimize potential complications, and save lives.

Inpatient Medicine and Hospitalists

While an inpatient at Baylor Scott & White Medical Center – Frisco you can expect to receive care from a healthcare team that works collaboratively to provide you with the highest quality of care. Your health team may include the following:

  • Physicians oversee your care and will visit you daily, explain test results and procedures, and talk to other specialized physicians about your care as needed.
  • Hospitalists are physicians who practice hospital medicine and are often attending physicians while you are with us.
  • Registered nurses (RN) will update you on your care plan, teach you about your condition and treatment, and give you medicine and other care as needed.
  • A Patient Care Technician (PCT) helps you with walking, bathing, getting dressed and other tasks you are unable to do alone.
  • A Respiratory Therapist (RT) may be called to give you a treatment that will help you breathe better and/or monitor your oxygen level.
  • Physical/Occupational/Speech Therapists (PT/OT/ST) focus on your rehabilitation, teaching you skills to help you live as normally as possible once you are back home.
  • Care Coordination/Social Work team members work with your insurance company as well as help identify what your needs will be when you leave the hospital through a process called discharge planning.
  • A Chaplain is available 24 hours a day to provide you and your family with emotional and spiritual care.
  • Our Supportive and Palliative Care Team is specially trained to meet the physical, mental, social and spiritual needs of patients with life-limiting conditions.
  • Dietitians can help you and your family plan the special diet that you need due to your medical condition or treatment.
  • Laboratory (Lab) technicians may visit your room to draw your blood for testing.
  • Radiology Department staff performs X-rays and scans to help diagnose or track your medical condition.

Orthopedics and Joint Replacement

The bones can be the most neglected part of the body. They take a beating daily, and sometimes conditions arise that need medical attention. Baylor Scott & White Medical Center – Frisco is accredited as a "Center of Excellence in Hip and Knee Replacement" by the Joint Commission.

The orthopedics specialists on staff at Baylor Scott & White – Frisco combine personalized care, clinical research, and patient education to diagnose, treat, and offer follow-up care for many orthopedic conditions.

  • Hip, knee, and shoulder replacement
  • Total joint replacement
  • Complex joint reconstruction
  • Hand surgery for congenital disorders, acquired conditions, rheumatoid arthritis, and trauma
  • Complete orthotics (supports and braces) services
  • Shoulder surgery and total shoulder replacement
  • Orthopedic surgery for sarcoma and tumor
  • Sports Medicine
  • Podiatry
  • Neck and back pain services

Sleep Disorders

Comprehensive Diagnosis and Treatment of Sleep Disorders

Loud snoring. Constant fatigue. Strange leg sensations. Falling asleep suddenly during the day. Insomnia. These symptoms could indicate a sleep disorder.

The Baylor Scott & White Medical Center – Frisco Sleep Lab offers advanced monitoring technology and treatment for sleep disorders supported by a team of highly trained medical professionals.

With a full array of specialized services, the goal at Baylor Frisco is to alleviate symptoms, improve daily functioning, and restore restful sleep to each of our patients. Our sleep lab can provide you with an accurate picture of your sleep and a comprehensive, personalized treatment plan for a variety of sleep disorders.

Rest Easy

The Baylor Scott & White Medical Center – Frisco Sleep Lab is designed for the comfort an convenience of our patients.

  • Individual suites
  • Wireless Internet
  • Queen-size, Tempur-Pedic mattresses
  • Specialized Staff
    • Board Certified physicians on the medical staff specializing in sleep disorders
    • Registered sleep technicians
    • Registered respiratory therapists

Baylor Scott & White – Frisco’s Sleep Lab offers confidential diagnosis and treatment of a broad range of sleep/wake disorders including:

  • Insomnia
  • Sleep apnea
  • Restless legs syndrome
  • Periodic limb movement disorder
  • Narcolepsy
  • Sleep terrors
  • REM sleep behavioral disorders

Baylor Scott & White Medical Center – Frisco Sleep Lab is located at:
6601 Preston Road, Plano, TX 75024

Phone: 972.473.2333
Email: sleepstudy@bmcf.com
Study Hours: Monday-Saturday: 8 p.m. to 6 a.m.

The Baylor Scott & White – Frisco Sleep Lab accepts patients by physician referral only.

Spine Care and Surgery

You have come to the right place!  We are a certified Center of Excellence in Spine Surgery, designated by The Joint Commission.

Advanced Solutions for Back and Neck Pain

Eight out of 10 adults experience debilitating back or neck pain at some point in their lives. Back pain is the second most common cause of missed workdays due to illness, and the most common cause of disability.

Baylor Scott & White Medical Center – Frisco offers sophisticated solutions for back or neck pain.

Focused on Your Individual Needs

At Baylor Scott & White Medical Center – Frisco, patients have access to expert healthcare professionals, such as physical and occupational therapists, as well as physicians on the medical staff, including:

  • Spine surgeons
  • Orthopedic surgeons
  • Pain management specialists

For questions about our Spine Center, please email Kara Klemo or call 214.407.5168.

Sports Medicine

The sports medicine team at Baylor Scott & White – Frisco can help get athletes back in the game, from ACL reconstruction and meniscus repairs to rotator cuff injuries and routine fracture care.

The orthopedic physicians on the medical staff at Baylor Frisco have experience working with athletes at the high school, college, semi-pro, and professional levels. They can treat most sports injuries here locally, especially those affecting the knees and shoulders.

When should I see a sports medicine doctor?

  • If you suspect you have a fracture or ligament injury
  • If you have an injury that requires crutches or a sling
  • If you have pain or dysfunction, especially lasting more than ten days

Athletes ask more of their bodies than the average person. So an injury comes with higher stakes. Prompt diagnosis and treatment can help athletes return to full function as soon as possible. On the other hand, continuing to train through an untreated injury can cause further problems.

Evaluation by an orthopedist experienced in sports medicine can identify injuries that won’t get better with time. For example, is your knee just strained, or is the pain caused by a torn meniscus? Did you sprain your ankle, or do you have a hairline fracture?

After a sports injury, it may take an X-ray, MRI or other imaging studies to determine if the damage is only a strain or sprain, or if it is something more serious, such as a fracture or torn ligament or meniscus that could lead to future problems if not addressed.

You have come to the right place!  We are a certified Center of Excellence in Hip and Knee Surgery, designated by The Joint Commission.

Call 1.855.4.FRISCO (437-4726) for a sports medicine physician referral.

Sports Performance Center

MOVE. PERFORM. RECOVER. The Sports Performance Center was developed with one goal in mind: to maximize human performance through movement and recovery. Our team of expert Performance sports coaches and trainers will guide you to achieve your performance goals.

Urgent Care

From stitches to strep, our Urgent Care Center is here to help. We are open seven days a week from 10:00 am until 10:00 pm with board-certified emergency physicians, compassionate staff, and dedicated parking for easy access.

Our urgent care provides:

  • Quality care for non-emergent injuries and illnesses
  • Team of board-certified physicians and practitioners who specialize in emergency medicine
  • Services will include stitches and x-rays, as well as treatment for fractures, sprains, burns, and illnesses such as the flu and strep throat
  • Prompt service designed to accommodate patients efficiently
  • A referral coordinator who can assist with follow-up appointments to see a specialist, primary care doctor, and even help with the continuation of care
  • Walk-ins welcome and most insurance plans accepted

Urological Care

From essential prostate cancer screenings to innovative treatments for urinary incontinence, Baylor Scott & White Medical Center – Frisco is deeply committed to your health for life.

  • Male reproductive system disorders (includes E.D. and infertility)
  • Oncologic urology
  • Prostate cancer
  • Sexually transmitted diseases
  • Kidney Stone disease of the urinary tract
  • Urinary incontinence
  • Vasectomy and vasectomy reversal
  • Urinary tract conditions
  • Urodynamics

Innovative Screenings and Procedures

Always striving to do more for your health, the Baylor Frisco offers these innovative screenings and procedures:

  • Brachytherapy
  • Extracorporeal shock wave lithotripsy
  • Laser lithotripsy
  • Sonography

Kidney Disease & Disorders

One in nine Americans – or approximately 20 million people – suffer from one of several forms of chronic kidney disease according to the National Kidney Foundation. Another 20 million are facing an increased risk.

  • Acute kidney failure
  • Chronic kidney failure
  • Kidney cancer
  • Kidney disease
  • Kidney infections

Call 1.855.4.FRISCO (437-4726) for a physician near you.

Weight Loss Surgery

If you are one of the many people who has unsuccessfully battled a serious weight problem, the Baylor Scott & White Medical Center – Frisco's Weight Loss Management and Surgery Program provide hope through a comprehensive surgical weight loss program for qualified patients.  At Baylor Scott & White – Frisco, you have the resources and experience you need to succeed in losing your excess weight along your journey to health.

Commitment to Quality

Baylor Scott & White Medical Center – Frisco is accredited by the American College of Surgeons Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP). Having this accreditation means that our Bariatric Surgery Program offers high-quality care provided by a multidisciplinary team using the appropriate equipment, pathways, and protocols to ensure that our patients experience the best possible outcomes.

Are you a candidate for weight loss surgery?

Most insurance companies base their criteria on the following National Institutes of Health (NIH) Guidelines:

  • BMI of 40 or greater
  • BMI of 35-40 with significant co-morbidity (one or more chronic conditions that put you at increased risk for health problems or premature death, such as diabetes, hypertension, obstructive sleep apnea, heart disease, etc.)
  • BMI of 30-35 with comorbidities (in select cases)
  • Documented dietary attempts ineffective

Weight Loss Procedures

There are a variety of Weight Loss (bariatric) procedures including:

  • Cutting-Edge Robotic Surgery for Bariatrics
  • Laparoscopic Sleeve Gastrectomy
  • Laparoscopic Gastric Banding
  • Laparoscopic Gastric Bypass

In some cases, weight loss surgery can be accomplished with minimally invasive techniques using state of the art robotic surgery equipment.

  • Less pain and scarring
  • Preservation of vital small nerves and blood vessels
  • Smaller incisions (usually 1- to 2-centimeters)
  • Less blood loss during the procedure
  • Quicker recovery (usually one to three days)
  • Lower risk of infection
  • Shorter hospital stay
  • Fewer transfusions

For additional information on Weight Loss Surgery, please email Heather Hunt or call her at 214.407.5260 or click here to submit a form to find out more.

Call 1.855.4.FRISCO (437-4726) for a physician near you.

Employment opportunities

Find current job postings at United Surgical Partners International (USPI) for patient-focused, service-oriented health professionals.

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