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Patient Tools

​​​​​​​​​​​​One-Click Resources for Patients and Visitors

Designed with you in mind, we want finding healthcare information as simple as possible. From visiting hours to medical records, you’re in the right place for answers.

For further assistance with an upcoming visit or to request an appointment, call us at 866.509.9191 or 512.509.0200. You can also call one of our local clinics or request an appointment online.

Information for Patients and Families

Visiting Hours

Regular visiting hours are 10 a.m. – 8 p.m. Visiting hours may vary in certain units. Please check with the nurse in charge.

Housing and Lodging Options in Round Rock

Hilton Garden Inn - Austin/Round Rock
2310 N. I-35
Round Rock, TX 78681
Phone: 512.341.8200
Visit Website

La Quinta Inn & Suites - Round Rock North
2004 N. IH 35 at Sam Bass
Phone: 512.255.6666
A 10% discount is available to Scott & White patients, staff and visitors. Book any location nationwide.

Staybridge Suites - Austin/Round Rock
520 S. IH 35, Round Rock, TX 78681
Phone: 512.733.0942
Staybridge is an all-suite hotel with studios, one-bedroom and two-bedroom suites. Discounted rates for Scott & White patients vary based on length of stay and suite type. Book a room at a discounted rate.

Wingate Hotel at Round Rock
1209 N. IH 35, Round Rock, TX 78664
Phone: 512.341.7000

Discharge Information

Small equipment items are available that are not intended to be disposable or taken home on discharge. These items include: remote controls for TV, telephone, heating pads, clocks, calendars, linens and pillows

Other items are one-patient use items which you are welcome to take home with you. These items include: plastic bedpans, urinals, emesis basins and bath basins. Dressings and other hospital supplies may be given to you by your nurse or other staff.

Usual discharge time is before 11:00 a.m. but depends on your physician and other care givers completing your care. You will receive instructions from your physician and nurses as well as other members of the care team on the day of discharge. Please do not leave the unit until you have been given these instructions in writing by the RN on duty.

Food and Dining Options

Baylor Scott & White Health - Round Rock Cafe

Located on the first floor of the medical center near the Healing Garden.

Monday - Friday
Breakfast: 6:30 to 10 a.m.
Lunch: 11 a.m. to 2 p.m.
Snacks: 2-7:30 p.m.

Saturday and Sunday
Breakfast: 7-10 a.m.
Lunch: 11 a.m. to 1 p.m.

The Cafe features a variety of dining options, including: home-cooked meals, homemade pizza and freshly packaged to-go sandwiches, salads and fruit items.

Patient Relations

If you have questions or concerns, contact Patient Relations at 512.509.0419.

Patient Rooms and Privacy

To assure privacy for each patient in a two-person room, visitors are not allowed to spend the night in semi-private rooms. Additionally, there are times when visitors will be asked to leave the room when the other patient is receiving care.

Your name may appear on a census board at the nursing desk to assist all of your care givers as they organize your care. If you wish your name not to appear on this board, your room door or other areas, please inform the nursing staff. The omission of your name will in no way compromise your care. Likewise, if for any reason you wish your admission as a patient at Baylor Scott & White Health not to be made known should you receive telephone calls or inquiries, please tell the nursing staff who will notify the hospital telephone operator.


Baylor Scott & White Pharmacy #201

Located across the street from the Baylor Scott & White Medical Center – Round Rock campus.
425 University Blvd.

Monday - Friday, 9-6 p.m.
Saturday, 9 a.m. to 1 p.m.


View all area pharmacies

Student Involvement

Baylor Scott & White Health is a teaching institution. On occasion, care may be provided by students because they are in an approved education program. A Scott & White staff member will always be involved in all aspects of care in addition to student care given.


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Located on the first floor of the hospital between the Gift Shop and Chapel.

Accepted cards: Interact, Pulse, Plus, Mpact, Cirrus, Diners Club, VISA and MasterCard.

Gift Shop

Located on the first floor of the hospital near the Information Desk.

Monday - Friday, 9:30 a.m. to 6:30 p.m.

Phone: 512.509.9137

Security and Lost and Found

Security officers are available 24 hours a day at 512.509.9044. The Security Office is located near the Emergency Room.


Lost and Found

Smoking Policy

As a leader in promoting healthy lifestyles, Baylor Scott & White is the first Central Texas healthcare organization to make the move to a tobacco-free environment. For the health of all, Baylor Scott & White asks that you refrain from indoor and outdoor tobacco use while on the property of any Scott & White facility.


Public-use telephones can be found at Information booths located within Clinic and Medical Center entrances.

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