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Privacy Policy

As a user of this site, you take on certain risks and responsibilities. You also have the right to know how we protect your privacy and confidentiality and what you should expect from us. Baylor Scott & White Health and our third-party vendors are responsible for the editorial content, products and services offered on this site.

Your Role, Responsibilities, and Risks

  • You need to be an informed user of this site. Please read all our policies in full so you know how our site works and how you will interact with the site.
  • Pay special attention to your risks as a user. Website users open themselves up to certain risks, such as data collection.
  • Understand how we collect data and how it is used. It is our goal to protect your personal information from misuse. We may, however, offer programs that collect data for special reasons, such as research, scientific studies, and statistics, in which case you may be interested in participating with consent.
  • Be aware that use of this site, its services, programs, and the health information on it cannot replace nor is it intended to serve as a healthcare provider-patient relationship. You must always consult with a professional for diagnosis and treatment for specific health problems.

What You Should Expect

  • We will strive to maintain your privacy, confidentiality, and security at all times.
  • It is our goal to ensure your trust and confidence by providing you with as much information as we can about data collection procedures and information when needed.
  • We will not intentionally use any personal health information without your permission. We do use non-personal health information which we aggregate for research purposes and to improve the usability of this site.
  • We will notify you accordingly of all data collection practices by posting such practices on this Website.
  • It is our intention to clearly inform you when your risks or privacy may change during the course of using this site.
  • We may change our privacy policy without prior notice, but will post new changes prominently on the Website.
  • It is our goal to make you aware when you leave our site for another, either by telling you in writing or by another technical mechanism.
  • We want you to know that this system operates on a secure server. It is our goal to encrypt your personal and professional information and personal health information before it is transmitted. Encryption is a form of scrambling and de-scrambling, an added security feature designed to help prevent unauthorized persons from seeing your information. Although we make every reasonable effort to protect personal information and personal health information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information via the Internet and that hackers or thieves do find ways to thwart security systems.
  • No provider-patient relationship is created unless we specifically notify you that one is created.
  • We will not accept or show you health information content, sponsored programs, or services that we know to contain false or misleading information or that we know promote ineffective or dangerous products.

Our Security Measures

We want your personal information to remain as secure as possible. We use encryption practices to help protect the integrity and privacy of the personal information and/or personal health information you provide to us. As an added security precaution, all personal information and/or personal health information are kept on servers with firewalls that meet or exceed industry standards to prevent intruders from gaining access. Although we make every reasonable effort to protect personal information and personal health information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information via the Internet and that hackers or thieves do find ways to thwart security systems. We use 128-bit secured socket layer encryption techniques for sending and receiving data.

Changes in Our Privacy Policy

It is our goal to use personal information and personal health information in the manner described in the privacy policy that is in effect when your information is collected. We do, however, reserve the right to change the terms of this privacy policy at any time and will post revisions to our site.

About the Information We Collect

We understand that the personal information and personal health information you provide during your visit to our site is highly sensitive and you may have concerns about sharing such information with us. It is our goal to protect your privacy and we strive to develop practices and policies to safeguard your personal and personal health information.

Personal Information

At different places on our site, you may be asked to volunteer your name, email, address and telephone number. We refer to this type of information as "personal information" because it can be used to identify or contact you.

Personal Health Information

When this information is combined with any information on your health or medical status, we refer to this information as "personal health information." We often collect information on site use that has nothing to do with you as an individual, only as an anonymous user of the site. We call this information "aggregate information" and use it for purposes such as improving the usability, quality, and functionality of the site. We intend to use the personal information, personal health information, and aggregate information only for the purposes for which it was provided.

Some personal information and personal health information is needed to use this site to provide customized reports and information to help you manage your health, and we ask that you provide it with the knowledge that it will be used to enhance your experience. This information is kept confidential. We do offer special data collection programs that you can "opt-in" to use, in some cases to receive email on health topics or to participate in a new service. For opt-in programs we provide you, when applicable, with detailed information on:

  • Who is collecting the data
  • What data are collected
  • Why and how the data are transferred to a third party
  • How the data are being used
  • How long the data are being collected
  • Who has access to the data
  • How to opt-out of data collection

Our Site Uses Cookies

In addition to collecting information that you submit to us, we also rely on "cookies." A cookie is a numeric code that a Website transfers to your hard drive for record-keeping purposes. Every computer is assigned a different cookie, but our cookie does not contain or collect your name or other personal identifying information. When you revisit our site, the cookie allows us to recognize you, your interests, and your preferences. We also use cookies to help track the level of interest in different features on our site and to compile data that can help us improve our content.

Your browser software can be set to reject all cookies, including cookies from our site. Most browsers offer instructions on how to reset the browser to reject cookies in the Help section of the toolbar. If you reject our cookie, certain functions and conveniences of the site may not work properly. You do not have to accept our cookie in order to productively use our site. If you accept our cookie, we will never link the cookie to personal information and/or personal health information you provide to us. We will not allow other sites or third parties to use our cookies.

Who Collects the Data

Baylor Scott & White Health, independently and through third-party partners, collects information in different sections of this site. Baylor Scott & White Health collects most of the data via registration and for specific contact emails. This site also can collect information about you separately from third-party partners, such as from job applications, Baylor Scott & White Babies product purchases and class payments. Baylor Scott & White Health is interested in your information for the purposes of operating the site more efficiently, providing you with more efficient and reliable functionality, and for answering your questions and concerns. More information on Baylor Scott & White Health is available in the About Us section. We provide you here with the identity and contact information for the organizations collecting data on this site.

Baylor Scott & White Babies: Mom365

3613 Mueller Road
St. Charles, MO 63301
Phone: 1.800.620.8479

Bill Payment: Bank of America

International Bill Payment: CyberSource Corporation

CyberSource Corporation
1295 Charleston Road
Mountain View, CA 94043
Phone: 1.650.965.6000

Career Listings: Taleo

575 Market St., 8th Floor
San Francisco, CA 94105
Phone: 1.888.836.3669

Health Information Email: LionShare

7830 Barton
Lenexa, KS 66214
Phone: 1.800.928.0712

Price Estimation Tool: Recondo Technology

Recondo Technology
8200 E. Maplewood Ave.
Suite 200
Greenwood Village, CO 80111
Phone: 1.888.732.6672

Baylor Scott & White Health

3500 Gaston Ave.
Dallas, TX 75246
Phone: 1.844.BSWDOCS

Baylor Scott & White Health may retain the data collected on this site for an indefinite period of time.

Where Information Is Collected

We collect information about you at several places throughout the site. You will be informed on how this information is collected at that time. You will also have the ability to opt-in to information collection when you enter the site or use a service. Most information is collected in the following instances:


In order to have access to many of the services and content available on our site, you may be required to complete a registration form that requests certain information, such as name, telephone number and email address. We may offer specialized registration for certain programs, events, and classes that may request some or all of the above information.

We may use your registration information to send you an email confirming your registration with our site, to respond to questions from you, or to notify you if there is a problem with any order for goods or services that you placed. We may also, from time to time, send emails, with your permission, on special promotions or newsletters we think may be of interest to you. Once you have opted in, we may send info to you. For instance, if you opt-in we may send information regarding your specific health condition.

Interactive Services/Tools

The Health Risk Assessment (HRA) is an online tool provided by StayWell that provides you the opportunity to enter information about your daily living activities, exercise and nutrition habits. The StayWell systems use this information to determine how your lifestyle decisions influence your health, both today and in your future. You are the only one who has access to your customized individual report. StayWell does not record or maintain a database of any Personalized Identifiable Information (PII) provided by you or to you through this on-line tool.

The StayWell Health Risk Assessments do not collect Personalized Identifiable Information (PII) or Personal Health Information (PHI) from customers and/or end-users. In the event our policy changes, StayWell will notify Baylor Scott & White Health that the policy has been modified and fully explain the new terms in this Privacy Statement.

The StayWell Health Risk Assessments do utilize passive tracking mechanisms. StayWell will set a cookie on a machine to determine if the end-user should have access to the subscribed StayWell content, determine what content should be displayed in subsequent pages or provide access to specific content areas on Baylor Scott & White Health's website. StayWell does not track individual users throughout the site(s) or HRA, or track the result pages.

This tool is hosted on StayWell servers. Periodically, server log files are analyzed using Web Trends via the standard configuration.

Completing an assessment means you are concerned about your well-being and motivated to make the most of your health. The goal for this health survey is to assess your likelihood of developing common medical problems or injuries in the future. Understanding these risks will help you to make active, informed decisions about your health. You will gain a better sense of your overall physical, mental, and emotional health and learn how to improve your health habits. Before you take any action based on the information in the survey, you should discuss the results with your healthcare provider.

Healthcare Professional Directory

Our healthcare professional directory may ask you for information on your geographic location or ZIP code in order to identify listed professionals in your area.

Class Registration and Bill Payment

We offer class registration and payment as well as bill payment. We will request that you provide your name, email address, credit card number and expiration date, phone number and billing and address.

This information will be kept in the strictest confidence. When possible, we will encrypt information for secure transmission over the Internet to maintain the privacy and security of this information at all times.

How We Use Your Personal Information

We continually seek new ways to maintain your trust as a user and improve our offerings. To provide new and better services, we monitor user traffic patterns and try to analyze what our users like and do not like about our current offerings so we can design better services for you. We may also use certain information for testing purposes, site development and planning, and during the normal course of maintaining the site. When you use our site, you automatically allow us to collect this information related to these uses. In these cases, researchers, business analysts, system designers, and others may have access to the data we collect.

We do not intend to use or disclose any personal information or personal health information you provide on our site to an unrelated third party without your express permission, except as explained in this section.

You should know that there are circumstances when, in the ordinary course of business, we will share some information about you with a related third party :

  • We have relationships with different vendors and suppliers that ship products ordered on our site directly to our customers. In these cases, we provide to the vendor the information necessary to fulfill your order, such as the items ordered, your name, and shipping address. We require these third parties to adhere to the same level of privacy and security levels that we follow.
  • As stated elsewhere, we may also share aggregated statistical information on our users, sales, traffic patterns and site usage with our business affiliates and sponsors. There is nothing in this information that could be used to identify or contact you.
  • We require vendors to provide specific services, such as data analysis, data storage, email processing, customer service, sweepstakes or special promotions. We ask vendors to adhere to our confidentiality standards and do not permit a vendor to use our customer information for any other purpose. In many of these instances, you will be given the opportunity to opt-in to this collection of information and can opt-out at any time.
  • We may share registration data with business affiliates.
  • In certain limited circumstances, we may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation. In the event that we are compelled to disclose personal information and/or personal health information to a third party, we will notify you unless doing so would violate the law or court order. We also reserve the right to cooperate with law enforcement authorities in investigating and prosecuting users that violate our rules or engage in behavior that is harmful (or illegal) to other users.

Our Relationship with Third Parties

Linked and Affiliated Sites

We want you to be informed about the Third-Party vendors that appear or function as part of this site. To better serve our users, there are parts of our Website, such as the Services and content areas, that are operated by a Third Party ("Affiliated Sites"), as well as links from this site to other sites that are operated by Third Parties ("Linked Sites").

Baylor Scott & White Health asks that all such third-party organizations, either "Affiliated" or "Linked" sites, disclose their confidentiality practices and procedures and agree to abide by our privacy policy. We make diligent efforts to ensure that third-party vendors are above board; however, we are separate organizations and as such we are not privy to the details of their operations and not responsible for their actions.

Baylor Scott & White Health does not make any representations or warranties regarding the accuracy, integrity or quality of "Linked Sites." Consequently, Baylor Scott & White Health will not be liable in any way for the Linked Sites, including, without limitation, for any loss or damage of any kind incurred as a result of your use of Linked Sites. You hereby waive any claim against Baylor Scott & White Health with respect to the Linked Sites. You agree that you must evaluate and bear all risks associated with the use of the Linked Sites, including, without limitation, any reliance on the accuracy, completeness, or usefulness of the material contained in the Linked Sites.

Below we provide you with the name of Affiliated Sites represented on our Site and a brief description of the Services they provide to us. We encourage you to read the disclosure statements of any such organization so that you are aware of any differences from their disclosure statements to our own.


StayWell is a health information company that develops and publishes health information products that are used by leading healthcare organizations, governments, websites, and academic institutions. For more information see

Bing Maps

We work with Bing to provide you with detailed maps and driving directions. Please see for more information.

Taleo Corporation

Taleo Corporation's online recruitment system is used by Baylor Scott & White Health to post jobs and receive job applications from site users. Read the Privacy Policy and Terms of Use for the Kenexa system on their website,

Bank of America

Baylor Scott & White Health uses Bank of America for online credit card processing. Please see Bank of America's Privacy Policy for more information.


Mom365 is the company that takes your baby's official photo in the hospital. For more information see

CyberSource Corporation

CyberSource is a partner of Bank of America and processes international donations for Baylor Scott & White Health Foundation and All Saints Health Foundation. For more information see

Recondo Technology

Recondo Technology is the company that supports the patient-facing price estimation tool. For more information see

Canine Companions®

Baylor Scott & White and Canine Companions want you to feel as secure as possible when you are visiting our site. Our online policies describe our terms of use, privacy statements, what information we collect, and your choices as a user of our site. Click here to learn more about our specific policies.

Your Privacy Choices

You have the choice on this site to opt-in to information collected about you in most circumstances, the exceptions being the instances when data are used for site maintenance and other similar activities. If you opt-in to data collection we make every effort to give you detailed information on the program or service you select. To opt-out of data collection, make any changes or updates, or request that information be deleted, you have several choices.


When you register with our site, you are given the option to opt-in to receiving email with information that we think you might find useful including promotions, announcements of new services and products, and newsletters. If you decided, at any time, that you no longer wish to use the services on the site you may opt-out by deselecting the checkbox on your personal information page.

Users who register do so by entering the information. You can contact us at any time if you do not wish this site to use or store your information any longer. Choosing to opt-out may change your ability to use certain services on the site.

Change/Update Personal Information

You may change or update your personal information and/or personal health information at any time using the following options:

  • Go to your personal information page and change the information there.
  • You can contact us in writing using the address in our Contact Us link

Remove or Delete Personal Information

You may remove previously provided personal and/or personal health information at any time by contacting us in writing using the address in our Contact Us link.

Users should be aware that it is not always technically possible to remove or delete the information you provide to us. We back-up our systems to protect information from inadvertent loss, and that means a copy of your personal information may exist in a non-erasable form that may be difficult or impossible for us to locate. Nevertheless, upon receiving your request we will try to remove or delete all personal information and/or personal health information stored in the active databases that we use for research and daily business activities. We will not intentionally disclose any personal information stored in a non-erasable format after receiving your request for removal, except as required by law.

Our Children's Policy

We strive to comply with the Child Online Protection Act (COPA) and are committed to protecting the privacy of children. Although not designed for children, our site may feature information and services of interest to or for children 13 and under. We require parental or legal guardian consent to collect personally identifiable information on any child under the age of 13 in order to be in compliance with COPA, and will employ an age identification mechanism to prevent children under the age of 13 from entering personally identifiable information on the site where personally identifiable information is collected. When consent is given and we collect personally identifiable information on children under 13, we will not disclose this information to any third party. We may, however, use the information to create aggregate data that may be shared with third parties, but there is no way a child can be identified.

Parents and guardians of minors who permit their children to use our site should be aware that any information volunteered by a child in a chat room, bulletin board, moderated online discussion or other public forum on our site could be used by other persons participating or observing activities on the site to contact the child via email or in some other manner. We do not have control over the actions of these third parties and are not responsible for any contacts that may occur. When it is brought to our attention that a user under the age of 13 has volunteered personal information on a chat room or other public forum on our site, we will delete such information from our active databases in accordance to our deletion policy.

To obtain more information on a child's use of this site, parents or guardians can contact us in writing or via our contact us form.

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