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​​​​When You Need More than Primary Care

Sometimes a sudden illness or injury occurs and you know you need immediate care. But maybe you aren't sure what level of care your symptoms require. Below are guidelines for when to seek different levels of care — immediate 911 care, emergency care or convenient/same-day care.

Please note: These general guidelines are not intended to serve as a diagnosis or replace medical advice provided by a physician or other medical care provider.

Call 911

  • Shortness of breath
  • Possible heart attack — chest pain, pain in the left arm or jaw, sudden weakness/dizziness
  • Possible stroke​ — numbness, slurred speech, severe headaches, weakness on one side of face, loss of consciousness
  • Injury or trauma that threatens life or limb loss
  • Loss of vision (unable to get transportation to emergency room)
  • Weakness or paralysis

Go to Emergency Room

  • Broken bones and dislocated joints
  • Deep cuts
  • Head and eye injuries or severe headache
  • High fever, fever with rash or fever in infant
  • Fainting or loss of consciousness
  • Serious burns
  • Vaginal bleeding with pregnancy
  • Severe abdominal pain or pain starting halfway down back
  • Seizures without previous diagnosis
  • Heart palpitations
  • Loss of vision
  • Sudden testicular pain
  • Persistent nosebleed, vomiting blood or blood in stool or urine

Find an emergency room near you

Seek Convenient Care

  • Sprains
  • Sore throat/severe cold or flu symptoms
  • Repeated vomiting
  • Urinary tract infections
  • Mild asthma
  • Rash without fever
  • Broken bones in wrist, hand, ankle or foot that have not broken skin
  • Persistent diarrhea

Find a convenient care clinic near you

Request a same-day appointment (Central Texas only)

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