Mark Robert Hancock, MD
Internal Medicine
Biography
| Ages Seen |
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| Adults |
| Geriatrics |
| Language(s) Spoken |
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| English |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
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Patient Ratings (44)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.8 | Provider showed concern | |
| 4.8 | Wait Time at Clinic | |
| 4.8 | Friendliness/Courtesy of Care Provider | |
| 4.8 | Time Care Provider spent with Patient | |
| 4.7 | Provider included you in decisions | |
| 4.6 | Rate Care Provider |
Patient Comments (22)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Mark Hancock receives overwhelmingly positive feedback for his communication skills and bedside manner. Patients consistently praise his ability to explain complex medical information in understandable terms, taking time to ensure they comprehend their diagnosis, treatment options, and next steps. He is frequently described as personable, easy to talk to, professional, and approachable. Many reviewers highlight that he makes eye contact, listens attentively, welcomes questions, and treats patients as individuals rather than just another case. His knowledge and confidence, particularly in oncology, are noted as strengths, with patients appreciating his thoroughness and willingness to provide detailed explanations about their conditions and care plans.
Patients also share
The reviews identify minimal areas for improvement, with only two lower-rated reviews providing constructive feedback. One patient expressed frustration about feeling that Dr. Hancock did not clearly listen and disputed what they were telling him. Another patient, while generally positive, wished he had started their appointment with good news first, noting the anxiety and fear that comes with being in a patient's position and suggesting more sensitivity to the emotional impact of how information is delivered.