Melissa De Los Santos, ACNP
Clinical Cardiac Electrophysiology
MyBSWHealth
Locations of Melissa De Los Santos, ACNP
Baylor Scott & White Arrhythmia Management - Grapevine
2020 W State Hwy 114 Ste 320, Grapevine, TX, 76051
6629.2mi
Directions
Call
469.800.4540
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
| Ages Seen |
|---|
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Education: University of Texas El Paso (2002) |
| Education: University of Texas at Arlington (2010) |
| Certifications |
|---|
| Acute Care Nurse Practitioner- American Nurses Credentialing Center |
| Hospital Affiliations |
|---|
| Baylor Scott & White The Heart Hospital - Denton |
| Baylor Scott & White Medical Center - Plano |
| Baylor Scott & White Medical Center - Centennial |
| Baylor Scott & White Medical Center - Grapevine |
| Baylor Scott & White The Heart Hospital - Plano |
| Baylor Scott & White Medical Center - McKinney |
| Baylor Scott & White The Heart Hospital - Dallas |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
Please contact your provider to confirm if your insurance is accepted.
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Patient Ratings (837)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Provider showed concern | |
| 4.6 | Wait Time at Clinic | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Rate Care Provider |
Patient Comments (396)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Melissa De Los Santos consistently receives exceptional praise for her thorough, professional, and caring approach to patient care. Patients repeatedly highlight her ability to listen attentively, take time to answer all questions without rushing, and explain complex medical information in clear, understandable terms. Her warm, friendly personality and excellent bedside manner help patients feel comfortable and at ease during visits. Many reviewers emphasize her knowledge and expertise, noting that she comes prepared to appointments having reviewed their medical history and test results in advance. Patients appreciate that she treats them as individuals rather than numbers, showing genuine concern for their wellbeing and involving them in care planning decisions. Her professionalism combined with her personable, compassionate demeanor creates an environment where patients feel truly cared for and confident in their treatment.
Patients also share
The reviews contain very few criticisms, with only minimal areas for improvement mentioned. A small number of patients noted extended wait times without communication about delays, and one patient commented about feeling slightly rushed during an annual appointment. One reviewer described their experience as neutral, feeling the interaction was factual but lacked personal connection. Another patient simply advised "Don't be in a hurry," suggesting occasional time management challenges. These concerns represent a very small fraction of the overall feedback and do not reflect a consistent pattern of issues.