Personalized virtual care for the everyday
MyBSWHealth is becoming an everyday health partner because it meets people where they are and offers support they can rely on. As a Baylor Scott & White team member, it’s here for you too. You and your family can access a suite of personalized virtual care programs that make it easy to get more personalized and convenient care. You’ll connect with care professionals, follow a digital plan tailored to you and get continuous support from a team who works with you to refine your plan until you see real results.
Help Me Decide
Help Me Decide takes the guesswork out of where to go when you or a loved one needs care—often saving you time and money. This 24/7 guide ensures you have confidence going to the right place for your needs, whether it’s virtual care, primary care, urgent care or the emergency room.
How it works:
- Connect with nurses for personalized guidance on symptoms
- Schedule appointments virtually or at a location near you
- Get the right care with multiple options, often avoiding unnecessary ER visits
Cost: Digital tool is free. Any appointment with a provider will be billed to your insurance. Your copays, coinsurance and deductibles apply.
Hours or wait time: Nurse support available 24/7, with immediate access to appointment scheduling.
See how easy it is to use Help Me Decide for 24/7 access to a nurse.
Mental Health Care
Find the right mental health provider—personalized to you. This virtual therapy program connects you with a therapist or psychiatrist, coordinates your care and gives you access to digital tools for tracking your progress—all from the comfort of home.
How it works:
- Answer a few questions to help us determine the best care for you
- Connect with a care navigator who will help you select the right therapist, psychiatrist or both
- Meet your provider virtually throughout your treatment
- Track your mood, sleep patterns and even medication
- Experience coordinated care between providers
Cost: Digital tool is free. Any appointment with a provider will be billed to your insurance. Your copays, coinsurance and deductibles apply.
Hours: Digital tool available 24/7; first appointment often within 1-2 weeks
Healthy Weight
Achieving your weight goals starts with the right support. With an integrated and compassionate support team, clinical guidance, digital meal tracking, progress reports, habit-building activities and scheduling tools, you can access sustainable, personalized weight loss guidance from doctors and dietitians—all powered by behavioral science.
How it works:
- Get one-on-one health coaching from a registered dietitian
- Receive clinical guidance from a weight management specialist and advice on GLP-1s and other medications
- Easily track your food through food logging via photo, camera, text search or scan
- Discover guided activities and content focused on building healthy habits that last
Cost: Digital tool is free; visits with providers will be billed to your insurance. Your copays, coinsurance and deductibles apply.
Coverage for some medications, procedures, and provider services may not be included for all plans. Your provider will work with you to understand your coverage and what personalized treatment may fit with your budget and goals.
Hours: Digital tool available 24/7; first virtual appointment in 5 days or less
Food logging has never been easier. Walk through the steps to see how to use Healthy Weight.
Muscle and Joint Care
Find relief from muscle and joint pain with virtual appointments and a dedicated care coordinator. Together, you’ll create a treatment plan, with options like virtual physical therapy or in-person visits with a specialist, so you can get back to feeling your best.
How it works:
- Schedule video visits with a specialist, with same-day appointments available
- Get an accurate, personalized diagnosis
- Receive a treatment plan based on your needs and goals
- Work with a physical therapist virtually and complete guided exercises on your schedule — at home or work
- Track your progress through your own dashboard
- Connect with a dedicated care coordinator for ongoing support
Cost: Digital tool is free*; visits with providers will be billed to your insurance. Your copays, coinsurance and deductibles apply.
* You may have the option to use virtual physical therapy through the Muscle & Joint Care program. This specific service costs $99/month and isn’t currently covered by insurance. Other virtual PT services may be covered depending on your plan.
See how easy it is to use Muscle and Joint Care and learn more how Melba found the support she needed.
Overview
Patient Story
Pregnancy and Postpartum Care
Get guidance, care and tools for every stage of your pregnancy and for six months postpartum. You'll have access to a dedicated nurse care advocate to answer your questions, provide personalized guidance, and connect you with the extra care you need through pregnancy and postpartum.
How it works:
- Receive support from a dedicated nurse care advocate
- Find medically reviewed content for a “go-to” source of truth
- Chat or visit virtually with clinicians or specialists, such as lactation consultants, physical therapists and more
- Maintain the same nurse care advocate from pregnancy through postpartum
Cost: Digital tool is free; visits with providers will be billed to your insurance. Your copays, coinsurance and deductibles apply.
Hours: Digital tool available 24/7
Learn more about our Pregnancy Care and Postpartum Care programs.
See how easy it is to use Pregnancy and Postpartum Care and see how Isabel found the support she needed.
Overview
Patient story
Headache Care
It's time to find more effective migraine relief—without referrals, waiting rooms or hard-to-schedule visits. This program gives you access to headache care specialists from the comfort of your home. They will help you to get to the root of your migraines and create a treatment plan that works for you.
How it works:
- Get a personalized care plan based on your unique conditions, symptoms and triggers
- See a provider without a physician referral
- Access care faster and stay connected with your care team throughout your journey
- Track your progress and find information using our built-in tools
Cost: Digital tool is free; visits with providers will be billed to your insurance. Your copays, coinsurance and deductibles apply.
Hours: Digital tool available 24/7; video visits scheduled within the same week.
See how easy it is to use Headache Care for a personalized treatment plan.
Allergy Care
Did you know nearly 1 in 4 people in the US are living with seasonal allergies, and many go untreated? If you have moderate-to-severe allergic rhinitis (commonly known as “hay fever”), access personalized solutions to help you manage your symptoms and feel your best. Relief is possible.
How it works:
- Access virtual appointments from home or work, on your schedule, without a referral
- Get a personalized treatment plan tailored to you and your allergy triggers, with modifications based on your progress
- Find fast relief starting in 2-3 weeks
Cost: Digital tool is free; visits with providers will be billed to your insurance. Your copays, coinsurance and deductibles apply.
Hours: Digital tool available 24/7; same-week appointments are often available without a referral
Duration of program: 1-3 months
Frequently asked questions
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What is the cost of these programs?
Virtual care navigation and digital trackers, tools and check-ins on the app are provided at no additional cost to you. Any video, in-person or follow-up appointments with a provider will be billed to your insurance. Your copays, coinsurance and deductibles apply.
If you are referred to physical therapy, there is an option for virtual sessions. Virtual physical therapy provides unlimited virtual physical therapy sessions for $99/month, potentially costing you less, but is not covered by insurance
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Who is eligible for these programs?
All Baylor Scott & White employees working over 20 hours a week and their dependents who are in Texas and over 18 can access these programs with a MyBSWHealth account, which is free and easy to set up.
Employees and dependents do not need to be on a Baylor Scott & White Health Plan to access. If dependents are not on the health plan they must be added to People Place.
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How do I make sure my dependents have access to these programs?
Log in to People Place. Click "Benefit Details". Click "Dependent/Beneficiary". Add your dependent information.
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How do I get started?
To get started in a program, click "get started" and download or login to the MyBSWHealth app. Our app will guide you through each step of the process.
You can also explore the programs from the home dashboard of your MyBSWHealth account and find the program that fits your current needs.
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How are these programs different from eVisits?
eVisits provide fast access to medical advice and diagnosis for common symptoms such as digestive problems or prescription refills. In an eVist you complete a questionnaire online and receive a message with your treatment plan. You do not meet with a provider in-person or virtually and there is no ongoing support.
These personalized care programs include a dedicated care team, virtual visits, ongoing messaging and digital trackers and tools to support you in between visits.
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How do I get help with technical questions or the app?
The MyBSWHealth help desk is available Monday – Friday, 7:00 AM – 6:00 PM. Call 855.691.0180 for app support. Visit MyBSWHealth.com help topics for additional resources.