About the Quality at Baylor Scott & White Health

High-quality, safe care is essential to empowering our patients and communities to live well. You, your loved ones and our communities deserve not only exceptional care but the ability to receive that care at the right time and place based on your needs and preferences.

Whether it’s at one of our hospitals, clinics, other care locations or virtually through MyBSWHealth, your wellbeing informs every aspect of our care and culture of safety.

When it comes to quality and patient safety, we never settle.

Quality improvement

Baylor Scott & White’s Clinical Performance team is dedicated to improving the quality of healthcare and promoting patient safety across all our care settings. Our commitment to providing quality care has been recognized and honored at the state, regional and national level.  

Patient safety

At Baylor Scott & White, patient safety is a team effort. All team members are committed to working together to promote safe care environments and processes. Our patient safety program leads efforts to develop and implement evidence-based patient safety practices as we pursue zero preventable harm.

Our Safety and Quality Plan is the cornerstone of our commitment to our patients

Delivering high-quality, safe care guides our daily decisions. Under the direction of our Clinical Performance team, it provides a roadmap to creating exceptional outcomes and experiences for patients and their loved ones. 

Our Safety and Quality Plan focuses on six priorities:

  • Promote customer centricity  
  • Champion a culture of safety   
  • Provide evidence-based care  
  • Cultivate a skilled and collaborative workforce  
  • Foster continuous learning  
  • Advance community health

Learn more about our Safety and Quality Plan

Clinical Performance leadership

Nancy Vish, PhD, RN, FACHE

Senior Vice President, Clinical Performance

Tamra Acierni, MSN, RN, CPPS

Director, Patient Safety

Stephanie Kreiling, MPH, BSN, RN, CIC

Director, Infection Prevention and Control

Sean Mahaney, PT, DPT, CPHQ

Director, Quality Improvement

Marisa Valdes, RN, MSN, CPHQ

Director, Quality Regulatory Reporting