Biography
| Language(s) Spoken |
|---|
| English |
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Patient Ratings (191)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.5 | Wait Time at Clinic | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Provider showed concern | |
| 4.8 | Time Care Provider spent with Patient | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.8 | Rate Care Provider |
Patient Comments (80)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Jessie Hockett consistently receives exceptional praise across multiple dimensions of patient care. Patients repeatedly highlight her outstanding communication skills, noting that she listens attentively, answers all questions thoroughly, and explains medical information clearly and comprehensively. Her interpersonal qualities are frequently mentioned, with reviewers describing her as caring, compassionate, kind, friendly, and professional. Patients appreciate that she makes them feel comfortable and at ease, never rushes appointments, and demonstrates genuine concern for their wellbeing. Her knowledge and expertise are regularly commended, with patients noting she is thorough, well-prepared, and reviews medical records carefully before appointments. The video visit format is also praised as convenient and effective, with patients reporting positive experiences with virtual care.
Patients also share
Very few areas for improvement emerge from these reviews. One patient noted an inaccuracy in documentation, stating that Ms. Hockett incorrectly recorded that the patient lives with family when they actually live independently with family assistance only when needed. A few reviews gave slightly lower ratings without specific explanations, with brief comments like "Good" or noting "nobody's perfect," but these reviews did not identify concrete issues or concerns that need addressing.