As an outreach of Baylor Scott & White Health's Christian mission of healing, Baylor Scott & White Douglass Community Clinic – Plano seeks to provide quality healthcare and a compassionate medical home to patients and families who do not have access to a primary care physician.

We specialize in the management of chronic diseases and preventive care, especially for patients who have previously had limited access to medical care. We offer financial assistance for the medical care we provide based on Baylor Scott & White Health's eligibility plan. If you qualify for financial assistance we request a $10 co-pay at each visit.

Baylor Scott & White Douglass Community Clinic – Plano treats patients from 18 years old and up through elderly ages.

Services we offer include:

  • Medical care from a board-certified family physician
  • Home health visits
  • Labs
  • Immunizations
  • Minor outpatient procedures
  • Diabetes education
  • Social work
  • Pharmacy assistance program to help obtain low cost or free medications
  • Referrals to specialty care

Primary care services

Baylor Scott & White Douglass Community Clinic – Plano offers expertise and treatment options conveniently located near you.

Acute disease management

  • Upper respiratory Infection
  • Back pain
  • Ear infection
  • Gastroenteritis

Preventive health

  • Cholesterol test
  • Pap smear
  • Prostate cancer screening

Chronic disease management

  • Asthma
  • Diabetes
  • Hypertension

Immunizations

  • Flu
  • Meningitis
  • Pneumonia
  • Shingles
  • Tetanus

Patient qualifications for services

Our expertise is based on the knowledge of our patients in the context of their community. This community has a very high incidence of uninsured residents, many of which suffer from chronic diseases such as diabetes.

To receive medical services, you must bring:

  • Proof of residency (driver’s license, lease agreement or utility bill)
  • Proof that family income does not exceed 200% of the federal poverty level (check stubs, income tax return or letter from employer)

Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement. 

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is properly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, be sure to include your account number on the check or money order.

    Please mail payment to the address listed on your statement.

  • Pay by phone

    Payments to HTPN can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day. Please call 1.866.377.1650.

    If you need to speak to someone about a bill from a Baylor Scott & White Hospital, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM and can be reached at 1.800.994.0371.

  • Pay in person

    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a member of our team at any time before, during or after care is received.

View financial assistance options

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Patient forms

To ensure that your visit to our office is as convenient and efficient as possible, we are pleased to offer our registration forms online. The patient registration form may be completed electronically and printed for better legibility or completed manually.