What is a patient and family adviser?

Patient and family advisers help represent those receiving care at Baylor Scott & White Medical Center – Round Rock.

Patient and family advisers:

  • Partner with doctors, nurses and administrators to help improve the quality of our care for all patients and family members
  • Aim to improve everyone’s quality of healthcare
  • Provide feedback based on their experiences as a patient or family member
  • Help improve the ways we care for patients
  • Work with Baylor Scott & White Medical Center – Round Rock on short or long-term commitments
  • Volunteer time, approximately one to four hours a month

Frequently asked questions

Is patient advising right for you?

You may be a good match if you can:

  • Speak up when you have suggestions that may improve patients’ care
  • Share your experience as a patient or family member while also thinking outside of your personal experiences
  • Share positive and negative healthcare experiences and offer how things can be done differently going forward
  • Work well with those who are different from you
  • Can listen and absorb others thoughts—even if you disagree
  • Maintain a positive attitude during discussions
  • Protect private and confidential information