What is a patient and family adviser?

Patient and family advisers help represent those receiving care at Baylor Scott & White Medical Center – Round Rock.

Patient and family advisers:

  • Partner with doctors, nurses and administrators to help improve the quality of our care for all patients and family members
  • Aim to improve everyone’s quality of healthcare
  • Provide feedback based on their experiences as a patient or family member
  • Help improve the ways we care for patients
  • Work with Baylor Scott & White Medical Center – Round Rock on short or long-term commitments
  • Volunteer time, approximately one to four hours a month

Frequently asked questions


Is patient advising right for you?

You may be a good match if you can:

  • Speak up when you have suggestions that may improve patients’ care
  • Share your experience as a patient or family member while also thinking outside of your personal experiences
  • Share positive and negative healthcare experiences and offer how things can be done differently going forward
  • Work well with those who are different from you
  • Can listen and absorb others thoughts—even if you disagree
  • Maintain a positive attitude during discussions
  • Protect private and confidential information

Why consider becoming a patient and family adviser?

Were there areas our organization could improve upon when your or your family members were received care at one of our facilities? Do you have ideas about how to make sure others get the best care possible?

Patient and family advisers give us feedback and ideas to help us improve the quality and safety of care we provide.

Who is eligible to be an adviser?

You do not need any special qualifications to be an adviser and are eligible if you or a family member received care at Baylor Scott & White Health within five years. We will provide any other training you need.

What's most important is your experience as a patient or family member.

What does a patient and family adviser do?

Patient advisors at Baylor Scott & White Medical Center – Round Rock help in the following ways:

  • Share your story about your healthcare experiences with clinicians, staff and other patients
  • Work on short-term improvement projects—for example, helping to plan and design a family resource room
  • Serve on a hospital or clinic committee made up of doctors, nurses and others. Advisers help by keeping committee members aware of any issues that might exist from the patient's perspective