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Locations of Ilaina Stacy Shook, DO
Baylor Scott & White Mental Health Clinic - Temple
810 W Avenue U , Temple, TX, 76508
6653.2mi
Directions
Call
254.724.2585
Open
- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:8:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
| Ages Seen |
|---|
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Medical School: DO, University of North Texas Health Science Center (1997) |
| Residency: Psychiatry, Texas A and M College of Medicine/Scott and White (2001) |
| Education: Texas A and M College of Medicine/Scott and White (2001) |
| Certifications |
|---|
| Psychiatry- American Board of Psychiatry and Neurology |
| Hospital Affiliations |
|---|
| Baylor Scott & White Medical Center - Temple |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Patient Ratings (201)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.7 | Wait Time at Clinic | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Provider showed concern | |
| 5.0 | Provider included you in decisions | |
| 5.0 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (94)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Ilaina Shook receives overwhelmingly positive feedback from patients, with the vast majority giving her perfect or near-perfect ratings. Patients consistently praise her exceptional listening skills and the genuine care and empathy she demonstrates during appointments. Many reviewers emphasize that she makes them feel valued as individuals rather than just patients, remembering personal details about their lives and taking time to understand their unique situations. Her professional yet personable approach creates a comfortable, safe environment where patients feel at ease discussing sensitive mental health concerns. Long-term patients particularly appreciate her consistency and dedication, with many noting they have been under her care for years or even over a decade. Patients describe her as attentive, understanding, patient-centered, and collaborative in treatment decisions, with several stating they would not want to change providers and consider her one of the best mental health doctors they have encountered.
Patients also share
The reviews contain minimal criticism of Dr. Shook herself, with one detailed review highlighting systemic issues rather than provider performance. This patient expressed frustration with inaccurate information in MyChart regarding medications and diagnoses, which has prevented them from accessing needed treatments due to diagnostic uncertainty. However, this reviewer explicitly stated they do not fault Dr. Shook for these problems and believe she advocates for them effectively. A few reviews mention that Dr. Shook occasionally runs behind schedule, though one patient noted she still provided the full allotted appointment time despite the delay. Multiple reviews reference that Dr. Shook is one of the few excellent providers who has remained at BSW Mental Health, suggesting possible broader organizational challenges with provider retention.