Laura Lee Hayes, AGACNP
MyBSWHealth
Next available appointments
Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.
Wed, 2/25
- 8:30 AM
- 9:00 AM
- 11:30 AM
Thu, 2/26
- 9:00 AM
- 9:30 AM
- 1:00 PM
Locations of Laura Lee Hayes, AGACNP
Baylor Scott & White Denton Heart Group
3333 Colorado Blvd , Denton, TX, 76210- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:8:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Office Hours
Biography
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Education: University of Texas at Arlington (2018) |
| Medical School: University of Texas at Arlington (2018) |
| Certifications | |
|---|---|
| Adult Gerontology Acute Care Nurse Practitioner- American Nurses Credentialing Center | Adult Gerontology Acute Care Nurse Practitioner- American Nurses Credentialing Center |
| Hospital Affiliations |
|---|
| Baylor Scott & White The Heart Hospital - Denton |
| Baylor Scott & White The Heart Hospital - Dallas |
Insurances accepted
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Patient Ratings (553)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.8 | Wait Time at Clinic | |
| 4.8 | Provider included you in decisions | |
| 4.8 | Provider showed concern | |
| 4.8 | Time Care Provider spent with Patient | |
| 4.8 | Rate Care Provider |
Patient Comments (239)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Laura Hayes, AGACNP, receives consistently high praise for her exceptional listening skills and patient-centered approach. Patients repeatedly emphasize that she takes time during appointments, never making them feel rushed, and listens intently to their concerns and questions. Her communication style is frequently highlighted as a major strength—she explains medical information, test results, and treatment plans in clear, easy-to-understand terms. Reviewers consistently describe her as professional, knowledgeable, friendly, and compassionate, with many noting her thorough approach to care. Patients appreciate that she reviews their medical records before appointments, answers all questions comprehensively, and demonstrates genuine care and concern for their wellbeing. Her pleasant demeanor and ability to balance professionalism with personal warmth are mentioned throughout the reviews.
Patients also share
While the vast majority of feedback is positive, a few areas for improvement emerge from the reviews. One patient gave a particularly low rating, describing Hayes as "very aloof" and seeming uninterested in their concerns, noting she didn't enter information into the computer and appeared completely disengaged—though this stands in stark contrast to the overwhelming majority of reviews. One review mentioned uncertainty about whether the office followed through with a prescription after the visit. Another patient noted she "wasn't sure how to help" with their particular issue. One reviewer indicated they would prefer to discuss certain healthcare questions with a more experienced professional, and another mentioned she makes patients "wait for important decisions." A single review suggested the visit could have been more personable during a quick check-up.