Next available appointments

Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.

Tue, 12/16

  • 8:00 AM
  • 8:20 AM
  • 8:40 AM

Wed, 12/17

  • 8:20 AM

Mon, 1/05

  • 10:20 AM
  • 2:00 PM

Locations of Shawn Carlene Pursell, FNP

Biography

Ages Seen
Infants and Toddlers (ages 0-2)
Children (ages 3-11)
Adolescents (ages 12-18)
Adults
Geriatrics
Language(s) Spoken
English
Certifications
Family Nurse Practitioner- American Academy of Nurse Practitioners (AANPCB)
Hospital Affiliations
Baylor Scott & White Medical Center - Temple

Insurances accepted

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  • Baylor Scott & White Health Plan - (12)
    Baylor Scott & White Health Plan-BSW Access PPO
    Baylor Scott & White Health Plan-BSW Plus HMO-Group
    Baylor Scott & White Health Plan-BSW Plus HMO-Individual/Family
    Baylor Scott & White Health Plan-BSW Plus PPO-Group
    Baylor Scott & White Health Plan-BSW Plus PPO-Individual/Family
    Baylor Scott & White Health Plan-BSW Premier HMO-Group
    Baylor Scott & White Health Plan-BSW Premier HMO-Individual/Family
    Baylor Scott & White Health Plan-BSW SeniorCare Advantage HMO
    Baylor Scott & White Health Plan-BSW SeniorCare Advantage PPO
    Baylor Scott & White Health Plan-BSWH Employee Network (SEQA & EQA)
    Baylor Scott & White Health Plan-BSWH Employee Network Premium (PPO)/ HDHP
    Baylor Scott & White Health Plan-RightCare STAR Medicaid Network
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Patient Ratings (77)

The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .

4.8 overall patient satisfaction
averageRating metric
4.9
Provider showed concern
4.9
Friendliness/Courtesy of Care Provider
4.8
Provider included you in decisions
4.8
Time Care Provider spent with Patient
4.8
Wait Time at Clinic
4.8
Rate Care Provider

Patient Comments (20)

Overview of patient comments

Summary created using AI

Patients appreciate

Shawn Pursell receives consistently high praise from patients for her exceptional listening skills and attentive care. The most frequently mentioned strength across reviews is her ability to truly listen to patient concerns and make them feel heard, with multiple patients specifically highlighting this quality. Patients also commend her caring and compassionate bedside manner, describing her as friendly, kind, sweet, and understanding. She is recognized for being thorough, taking the necessary time with patients without rushing them, and providing detailed answers to questions. Several reviews note her professionalism and her ability to explain things well, while others appreciate her concern for patient needs and her ability to quickly diagnose problems and provide effective treatment.

Patients also share

The primary area for improvement identified in the reviews relates to listening and communication. One patient gave a significantly lower rating of 3.1 stars, expressing that they did not feel Shawn completely listened to what they were saying about their problem, and felt the visit was a waste of time for both parties. This stands in stark contrast to the overwhelming majority of reviews that praise her listening skills, suggesting this may have been an isolated incident or a particularly challenging patient interaction.

Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.