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Susan Phillips, FNP (Urgent Care)

Family Medicine

Accepts New Patients
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About Susan Phillips, FNP (Urgent Care)

Serving all people by providing personalized health and wellness through exemplary care, education and research.

LanguagesEnglish
Ages SeenInfants and Toddlers (ages 0-2), Adolescents (ages 12-18), Adults, Geriatrics
Hospital Affiliations
  • Baylor Scott & White Medical Center - Round Rock
  • Baylor Scott & White Medical Center - Temple
  • Baylor Scott & White Medical Center - Taylor
  • Baylor Scott & White Medical Center - Pflugerville
  • Baylor Scott & White Medical Center - Buda
  • Baylor Scott & White Medical Center - Austin
Insurance Accepted
*Accepted plans and benefits may vary by location.
INSURANCE PLAN
ACCEPTS NEW PATIENTS
Aetna - Aetna Signature Administrators
Aetna - Choice POS II
Aetna - Elect Choice
Aetna - Health Network Only
Aetna - Health Network Option
Aetna - HMO
Aetna - Managed Choice
Aetna - Open Access Elect Choice
Aetna - Open Access HMO
Aetna - Open Access Managed Choice
Aetna - Open Access Select
Aetna - Open Choice PPO
Aetna - QPOS
Aetna - Select SM
Aetna - US Access
Baylor Scott & White Health Plan - BSW Plus PPO-Individual/Family
Accepts New Patients
Baylor Scott & White Health Plan - BSW Premier HMO-Individual/Family
Accepts New Patients
Baylor Scott & White Health Plan - BSW SeniorCare Advantage PPO
Accepts New Patients
Baylor Scott & White Health Plan - BSWH Employee Network - PPO & HSA
Accepts New Patients
Bell County Public Health District - Bell County Public Health District
Blue Cross Blue Shield - Blue Advantage Bronze
Blue Cross Blue Shield - Blue Advantage Gold
Blue Cross Blue Shield - Blue Advantage HMO
Blue Cross Blue Shield - Blue Advantage Silver
Blue Cross Blue Shield - Blue Choice Plus
Blue Cross Blue Shield - Blue Choice PPO
Blue Cross Blue Shield - Blue Essentials
Accepts New Patients
Blue Cross Blue Shield - Blue Essentials Access HMO
Blue Cross Blue Shield - Blue Premier
Blue Cross Blue Shield - Blue Premier Open Access HMO
Blue Cross Blue Shield - Federal Select PPO
Blue Cross Blue Shield - Indemnity
Blue Cross Blue Shield - Medicare Advantage
Blue Cross Blue Shield - Medicare Advantage - EFH Retirees
Blue Cross Blue Shield - Medicare Advantage - Oncor
Accepts New Patients
Blue Cross Blue Shield - ParPlan
Blue Cross Blue Shield - STAR Kids
Blue Cross Blue Shield - Traditional
Brookshire Brothers - Brookshire Brothers Employee Plan (Nexcaliber)
Cigna - CAC Plan
Cigna - Cigna Choice Fund
Cigna - EPO
Cigna - Flexcare
Cigna - HMO
Cigna - HMO Open Access
Accepts New Patients
Cigna - HMO/POS
Cigna - LocalPlus
Cigna - LocalPlusIN
Accepts New Patients
Cigna - Network
Cigna - Network Open Access
Cigna - Network POS
Cigna - Open Access Plus
Cigna - POS
Cigna - POS Open Access
Cigna - PPO
Consolidated Association of Railroad Employees - Self-Insured Employee Plan
Coventry - Coventry/First Health
DFW ConnectedCare - American Airlines Employee Benefit Plan
Envolve Vision - Envolve Vision
EyeMed Vision - EyeMed Vision
First Health - First Health PPO
Galaxy Health Network - Galaxy Health Network
Gladney Center - Gladney Center
HealthSmart - ACCEL Network
HealthSmart - HealthSmart PPO
HealthSmart - HealthSmart Preferred Care EPO
HealthSmart - HealthSmart Preferred Care GEPO
HealthSmart - Preferred Network
Humana Behavioral - Tricare Members Only
Humana - ChoiceCare
Humana - ChoiceCare Preferred Network
Humana - Commercial HMO Plans
Humana - Commercial PPO Plans
Humana - Humana Preferred
Accepts New Patients
Humana - Medicare Advantage Plans (exclude Southwestern Health Resources Network)
Accepts New Patients
Humana - National POS
Imagine Health - EPN
Independent Medical Systems - IMS Network
Magellan - CHIP
Magellan - Navigator Networks
Magellan - Pinnacle Networks
Magellan - STAR
Magellan - STAR Kids
Magellan - Summit Networks
Medicaid - AmeriGroup
Medicaid - Oklahoma Medicaid
Medicaid - Parkland HealthFirst
Medicaid - Superior HealthPlan
Medicaid - Traditional Medicaid
Medical Development International - MDI
Medicare Railroad - Medicare Railroad
Medicare - Traditional Medicare
Midland Memorial Hospital - Employee Benefit Plan
Mother Frances Hospital Regional - Self-Insured Employee Plan
OccuNet - Occupational Networks of Texas, Inc.
Optum - United Behavioral Healthcare/Optum
PHCS Network - Beech Street of Texas PPO
PHCS Network - Private Health Care SYstem PPO
Reny Company - Workers Comp
Rockport - Workers Comp
Sedgwick Preferred Network f/k/a Southwest Medical - Workers Comp
Superior Health Plan - Ambetter Balance Care - Silver
Superior Health Plan - Ambetter Secure Care - Gold
Superior Health Plan - CHIP
Superior Health Plan - CHIP Perinate
Superior Health Plan - Foster Care
Superior Health Plan - STAR
Superior Health Plan - STAR+PLUS
Accepts New Patients
Superior Vision - Superior Vision
Superior - Ambetter Balance Care - Silver
Superior - Ambetter Secure Care - Gold
Three Rivers Network - Three Rivers Network
Tricare - Tricare Extra
Tricare - Tricare Prime
Tricare - Tricare Select
TriWest HealthCare - VA-PCCC
United Behavioral Healthcare/Optum - United Behavioral Healthcare/Optum
UnitedHealth - AARP Medicare Complete
UnitedHealth - Charter EPO
UnitedHealth - Charter HMO
Accepts New Patients
UnitedHealth - Charter POS
UnitedHealth - CHIP
UnitedHealth - Choice +HMO
Accepts New Patients
UnitedHealth - Choice EPO
UnitedHealth - Choice HMO
UnitedHealth - Choice Plus POS
UnitedHealth - Core Choice Plus POS
Accepts New Patients
UnitedHealth - Core EPO
UnitedHealth - Core HMO
UnitedHealth - Dual Complete Medicare Advantage
UnitedHealth - Group Medicare Advantage
UnitedHealth - Medicare Complete
UnitedHealth - Medicare Gold
UnitedHealth - Medicare Silver
UnitedHealth - Navigate EPO
UnitedHealth - Navigate HMO
UnitedHealth - Navigate HMO+
UnitedHealth - Navigate POS
UnitedHealth - Nexus ACO OA
UnitedHealth - Options PPO
Accepts New Patients
UnitedHealth - PPO
UnitedHealth - Secure Horizons
UnitedHealth - Select +
Accepts New Patients
UnitedHealth - Select EPO
UnitedHealth - Select HMO
Accepts New Patients
UnitedHealth - Select Plus POS
UnitedHealth - STAR
UnitedHealth - STAR Kids
UnitedHealth - STAR+PLUS
UnitedHealth - UHC West Signature Value Gated HMO
University Mary Hardin - Baylor-Employee Benefit Plan
Your rights and protections against surprise medical bills

Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.

Background

Education
  • Education: Masters of Science in Nursing, University of Texas at Arlington (2020)
Certifications
  • Family Nurse Practitioner - American Academy of Nurse Practitioners

Reviews (304) for Susan Phillips, FNP (Urgent Care)

Overall: 4.8*
Care Provider Efforts to Include in Decisions
Time Care Provider spent with Patient
Friendliness/Courtesy of Care Provider
Care Provider showed Concern for Questions/Worries
Wait Time at Clinic
Rate provider 0-10

Patient Comments**

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Mar 14, 2023
Susan was very through and explained my problem and all meds.I was seen almost immediately.
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Mar 14, 2023
She was awesome in EVERY WAY. She was very thorough and talked me through all my concerns. I never felt rushed .
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Mar 12, 2023
Great care
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Mar 12, 2023
There was a short wait and everyone was so kind to my son.
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Mar 12, 2023
Susan is so kind and thorough and always makes you feel heard.
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Mar 11, 2023
She provided a lot of needed information.
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Mar 10, 2023
Excellent, professional caring attitude displayed
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Mar 7, 2023
Everything she told me to expect happened and she prescribed the exact meds I needed to get through it. Thanks.
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Mar 5, 2023
Very good
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Mar 4, 2023
Very positive. Susan diagnosed my problem, explained it to me and gave good directions about taking the medication she prescribed. She also asked me if I had any questions. I was very pleased with my appointment with her.
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Mar 4, 2023
Knowledgeable explained issue well on review of x-ray
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Mar 4, 2023
Susan was knowledgeable and friendly!
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Mar 2, 2023
Super friendly, very professional, knowledgeable and efficient.
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Feb 27, 2023
Easy to talk too and she explained my diagnosis clearly.
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Feb 27, 2023
Great doctor
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Feb 25, 2023
Was very knowledgeable and sympathetic to my health problems
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Feb 25, 2023
Sue was very patient and explained everything to us. I would recommend her highly..She receives 5 stars from me
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Feb 25, 2023
She was a great listener. Very friendly, and knowledgeable, Explained everything carefully. I felt very comfortable talking with her and I had great confidence in her and her expertise in my matter
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Feb 25, 2023
Very compassionate
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Feb 25, 2023
She is very knowledgeable.
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Feb 25, 2023
Very informative
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Feb 24, 2023
She was great. Felt like she listened and offered knowledgeable care and advice.
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Feb 20, 2023
Good depth of Knowledge, caring, willing th take the time to explore options. Excellent
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Feb 18, 2023
Sue was the absolute best! She was so gentle with my 2yo and very knowledgeable. She took the time to explain everything and why certain things were not the best option and why others were. My significant other also seen her in the same visit as our son and he is now going to establish primary with her!!
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Feb 17, 2023
Good
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Feb 16, 2023
Responsive to my needs; professional and efficient in rendering care.
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Feb 15, 2023
Very informative and quick. Highly recommend her.
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Feb 15, 2023
She was extremely knowledgeable and her personality was great.
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Feb 11, 2023
She was great, explained and was clear. Easy to chat with
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Feb 10, 2023
She was very thorough and explained why she what each medicine she recommended was for.
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Feb 10, 2023
Was very informative and knew everything there was to know about the medication an entreatment. I was very pleased with her demeanor and knowledge
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Feb 8, 2023
Susan was very thorough when trying to decide on a treatment plan.
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Feb 8, 2023
Takes the time to explains things and answer any questions. She's very engaging and helpful.
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Feb 7, 2023
A very positive experience, explained everything thoroughly and completely
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Feb 7, 2023
Susan was very thorough. I liked her bedside manner, she listened carefully and explained everything so that I could understand it.
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Feb 7, 2023
Very informative
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Feb 6, 2023
She solved my problem ASAP when the others wouldn't respond to either phone or messages!
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Feb 5, 2023
Facility very clean, warm and inviting, staff at front desk are always friendly. I've only had good experiences with nurses and doctors.
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Feb 4, 2023
She is awesome! Very patient and explained everything thoroughly.
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Feb 4, 2023
Sue was thorough, her recommendations were very helpful
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Feb 3, 2023
Very thorough, personable, understood my condition.
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Feb 3, 2023
She was very efficient, kind, asked all the right questions, she's helping me to get better asap! Everyone was very nice, loved the experience!
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Feb 3, 2023
Knowledgeable PoliteQuickTo the pointVery helpful
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Feb 2, 2023
Excellent efficient and a clear communicator
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Jan 28, 2023
She is very professional and caring.
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Jan 28, 2023
Took my son in due to high fever. She showed concern took her time with Jhonatan. Explained everything very well.
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Jan 28, 2023
Very Very knowledgeable and professional
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Jan 27, 2023
Very prompt and informative
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Jan 26, 2023
She listened to me and did not dismiss my symptoms. She is very knowledgeable. I am very satisfied with her treatment. Please keep this Nurse.
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Jan 26, 2023
Curtious and professional as usual!Thanks for hiring great people!
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Jan 25, 2023
Sue provided me with an excellent level of care. She is very caring, compassionate, and knowledgeable. She has great bedside manner and I absolutely will return to this clinic because of my experience with her.
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Jan 21, 2023
Competent and caring
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Jan 21, 2023
Good listener, answers your questions, provides good advice and care.
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Jan 21, 2023
Listened to my concerns and treated me respectfully as well as treated my issues.
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Jan 21, 2023
Personable, knowledgeable and engaged
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Jan 21, 2023
She is very good
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Jan 20, 2023
Ms. Phillips was so caring and worried about my eye, she even called me on Monday morning to see how I was doing and put in a referral to get into an ophthalmologist asap.
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Jan 20, 2023
Professional, kind
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Jan 20, 2023
She explained things well. She also told me to go see my ENT of my ear doesn't get better.
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Jan 19, 2023
I was very pleased with my appointment. She was very caring and informative. Which was great , because I wasn't feeling well. I appreciated her help, regarding my health.
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Jan 19, 2023
She listened to my problems and took measures to take care of them.
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Jan 19, 2023
Susan was friendly but efficient and matter-of-fact. She confirmed my concerns about why I was there before I mentioned everything I was thinking. So I felt like I made the right decision in coming to see her.
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Jan 18, 2023
Excellent service and care
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Jan 18, 2023
Sue was awesome! Felt very comfortable with her. She was very knowledgeable.
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Jan 15, 2023
Down to earth, understanding. Knowledgeable and very thoughtful in asking if a doctors note was necessary and created it herself quickly. Listened well and included me in the plan of care. Prescribed what she thought best and what I asked for. The steroids she prescribed have really helped me. I felt good about my experience and felt I could visit her again if I need to in the future.
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Jan 15, 2023
She was very caring,very concerned what was going on with me.
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Jan 14, 2023
Sue was amazing and thorough, clear and kind.
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Jan 12, 2023
Very pleased
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Jan 12, 2023
She knows what she's doing.
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Jan 11, 2023
Very comfortable and confident with her
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Jan 11, 2023
Great engngement.
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Jan 10, 2023
Kind, informative and efficient.
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Jan 9, 2023
Nurse Phillips was excellent. Professional, very pleasant, kind and friendly, explained everything well.
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Jan 9, 2023
Susan Phillips is knowledgeable and takes the time to explain and provide solutions to the medical problem.
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Jan 8, 2023
Very detailed information
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Jan 3, 2023
Attentive, listened
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Dec 31, 2022
Very concerned and thoroughly explained meds
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Dec 30, 2022
Very caring, very thorough in explaining diagnosis.
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Dec 30, 2022
The Baylor Scott and White Clinic in Georgetown is great. Anytime I have any health issues I can see a doctor and get taken care of.
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Dec 30, 2022
Susan Phillips listened to my explanation of my symptoms, asked appropriate questions and proceeded with a spot on diagnosis. She went to another level when she personally managed transferring my prescription to a secondary pharmacy. She is relatable yet direct to the point.
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Dec 30, 2022
She tested me for the flu because I thought that was what I had. It came back negative so she offered to test me for Covid and other respiratory issues. A few days later I learned I did have Covid. I sent her a message if I could take Paxlovid. It was Friday before Christmas and she had the prescription sent to HEB. I was so grateful I didn't need to wait until Monday. She was so nice and I was so happy I was able to see her.
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Dec 29, 2022
She explained everything, was knowledgeable & very pleasant
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Dec 29, 2022
Very thorough and clear
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Dec 29, 2022
Clearly explained the situation. Efficient and kind!
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Dec 28, 2022
Susan and her CMA were wonderful, knowledgeable, and explained my care throughout my appointment.
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Dec 27, 2022
Susan was professional, competent, friendly and very kind. I really appreciated her care and concern.
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Dec 26, 2022
Very professional
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Dec 24, 2022
She seemed very informative, caring and comforting. I am already feeling better with her treatment plan and appreciate her help.
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Dec 22, 2022
Friendly, listens well and answered all my questions.
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Dec 22, 2022
She was timely, polite, knowledgeable, sympathetic , and able to treat my condition effectively. I would highly recommend her to friends and families.
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Dec 21, 2022
Very warm yet totally professional provider. Answered questions I didn't even think of!
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Dec 19, 2022
Extremely knowledge, polite, easy to communicate with, felt very confident receiving her care.
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Dec 17, 2022
Very matter of fact. Professional and kind.
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Dec 17, 2022
Very professional and provided a complete diagnosis.
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Dec 17, 2022
Susan was so great. She listened to what I said & answered my questions. I hope if I have to the walk in again, she will be my provider.
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Dec 16, 2022
She was informative and kind. Wonderful bedside manner.
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Dec 14, 2022
Sharp to the point answers
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Dec 1, 2022
Susan was very helpful and listened
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Nov 30, 2022
Took time needed to resolve concern!
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Nov 30, 2022
Excellent care, understand and knowledgeable
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Nov 30, 2022
Knowledgeable and caring.
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Nov 29, 2022
Professional, courtesy, thorough
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Nov 29, 2022
Very caring and professional young lady!
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Nov 29, 2022
She gave immediate and future plan of action
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Nov 29, 2022
Great care
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Nov 29, 2022
Thourogh
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Nov 27, 2022
She listened to my problem, very easily related suggestions to control my problem and gave suggestions for support me.
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Nov 25, 2022
Was very caring. Anticipated all issues of concern and explain clearly. Was reassuring.
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Nov 25, 2022
Very good
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Nov 25, 2022
Thorough and personable
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Nov 23, 2022
Very efficient and knowldgeable
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Nov 23, 2022
She was very professional
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Nov 22, 2022
She was personable. Efficient. Friendly even though it was getting to the end of her shift. And what she suggested for medications and tests worked well
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Nov 17, 2022
She was very professional and very thorough. We left her office without a doubt or question of what we needed to know.
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Nov 8, 2022
Me. Phillips was awesome! She is quite impressive with her knowledge of my situation.Really appreciated her.
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Nov 4, 2022
Sue was professional, kind, listening, and knowledgeable.
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Nov 3, 2022
Susan was so nice and explained my labs, the reason for my symptoms, and the medication and how it would work. She also gave me her information in case I had any questions.
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Nov 3, 2022
She was pleasant, efficient and thorough.
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Nov 2, 2022
It was wonderful! She was understanding and knowledgeable. She took really good care of me. I wish she was my Dr.
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Nov 2, 2022
I really liked her. She spoke to my son instead of over him or to me exclusively. I liked that she did that.
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Nov 2, 2022
Very nice, efficient and thorough, I was struggling with asthma and she was great!
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Oct 31, 2022
Very attentive and helpful
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Oct 28, 2022
Susan is very knowledgeable and is very compassionate.
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Oct 27, 2022
Susan Phillips is as good as or better than any MD I have ever encountered.
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Oct 27, 2022
Knowledgeable, professional, direct, personable, efficient, helpful to me in understanding symptom and treatment
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Oct 27, 2022
All questions were answered in a professional manner. Everyone was welcoming and made me feel comfortable
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Oct 26, 2022
Took time to listen and was aware of past history
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Oct 26, 2022
Thankful.
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Oct 25, 2022
My appointment as well as one could hope for! The doctor was extremely thorough and explained everything very well. My daughter and I were both pleased and very impressed.
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Oct 25, 2022
Dad took her in, but I (mom) had a question if she could also be tested for the flu. She took us in and had the results that same day too. She was awesome!
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Oct 23, 2022
Was to the point about the issue regarding problem after giving blood .
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Oct 21, 2022
Excellent care. Is there a way I can see her the next time I have to come in especially for urgent (not emergency) care?
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Oct 21, 2022
Great experience. Very polite and professional.
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Oct 18, 2022
She had a great bedside manner, and explained things very well. I appreciated her care.
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Oct 16, 2022
She listened to me, took into consideration that I was recovering from spinal/neck surgery, and prescribed the medications that have helped me heal.
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Oct 15, 2022
Very nice and knowledgeable
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Oct 15, 2022
SUSAN was very personable, attentive, and listened to my concerns.
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Oct 15, 2022
Very professional and concerned with my health issues
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Oct 14, 2022
Completely made me feel at ease
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Oct 14, 2022
It was the easiest experience I have had in a long time. They checked me in quickly, I was called back quickly and the nurse practitioner was in my room quickly to meet with me. It was such a nice and easy experience.
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Oct 13, 2022
Very knowledgeable and caring
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Oct 13, 2022
Thoughtful, professional, listened attentively
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Oct 8, 2022
Very caring and made me feel very comfortable.
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Oct 4, 2022
Loved her, very through, knowledgeable and made me feel very comfortable. She answered all my questions and explained everything to me. She took great care of me.
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Oct 2, 2022
Check in was abysmally slow, but Dr Susan was worth the wait.
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Oct 2, 2022
Great service
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Sep 30, 2022
My experience was that she was professional, courtious, asked appriopate questions, gave me information in person as well as reading material related to my injury. She instructed me to come back in if there were any chances and if need be call 911.
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