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Susan Phillips, FNP (Urgent Care)

Family Medicine

Accepts New Patients
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About Susan Phillips, FNP (Urgent Care)

Serving all people by providing personalized health and wellness through exemplary care, education and research.

LanguagesEnglish
Ages SeenInfants and Toddlers (ages 0-2), Adolescents (ages 12-18), Adults, Geriatrics
Hospital Affiliations
  • Baylor Scott & White Medical Center - Round Rock
  • Baylor Scott & White Medical Center - Temple
Insurance Accepted
*Accepted plans and benefits may vary by location.
INSURANCE PLAN
ACCEPTS NEW PATIENTS
Aetna - Aetna Signature Administrators
Aetna - Choice POS II
Aetna - Elect Choice
Aetna - Health Network Only
Aetna - Health Network Option
Aetna - HMO
Aetna - Managed Choice
Aetna - Open Access Elect Choice
Aetna - Open Access HMO
Aetna - Open Access Managed Choice
Aetna - Open Access Select
Aetna - Open Choice PPO
Aetna - QPOS
Aetna - Select SM
Aetna - US Access
Bell County Public Health District - Bell County Public Health District
Blue Cross Blue Shield - Blue Advantage Bronze
Blue Cross Blue Shield - Blue Advantage Gold
Blue Cross Blue Shield - Blue Advantage HMO
Blue Cross Blue Shield - Blue Advantage Silver
Blue Cross Blue Shield - Blue Choice Plus
Blue Cross Blue Shield - Blue Choice PPO
Blue Cross Blue Shield - Blue Essentials
Accepts New Patients
Blue Cross Blue Shield - Blue Essentials Access HMO
Blue Cross Blue Shield - Blue Premier
Blue Cross Blue Shield - Blue Premier Open Access HMO
Blue Cross Blue Shield - Federal Select PPO
Blue Cross Blue Shield - Indemnity
Blue Cross Blue Shield - Medicare Advantage
Blue Cross Blue Shield - Medicare Advantage - EFH Retirees
Blue Cross Blue Shield - Medicare Advantage - Oncor
Accepts New Patients
Blue Cross Blue Shield - ParPlan
Blue Cross Blue Shield - STAR Kids
Blue Cross Blue Shield - Traditional
Brookshire Brothers - Brookshire Brothers Employee Plan (Nexcaliber)
Cigna - CAC Plan
Cigna - Cigna Choice Fund
Cigna - EPO
Cigna - Flexcare
Cigna - HMO
Cigna - HMO Open Acces
Accepts New Patients
Cigna - HMO Open Access
Cigna - HMO/POS
Cigna - LocalPlus
Cigna - LocalPlusIN
Accepts New Patients
Cigna - Network
Cigna - Network Open Access
Cigna - Network POS
Cigna - Open Access Plus
Cigna - POS
Cigna - POS Open Access
Cigna - PPO
Consolidated Association of Railroad Employees - Self-Insured Employee Plan
Coventry - Coventry/First Health
Envolve Vision - Envolve Vision
EyeMed Vision - EyeMed Vision
First Health - First Health PPO
Galaxy Health Network - Galaxy Health Network
Gladney Center - Gladney Center
Healthscope - DART ACO
Accepts New Patients
Healthscope - DART ACO Flex
Accepts New Patients
HealthSmart - ACCEL Network
HealthSmart - HealthSmart PPO
HealthSmart - HealthSmart Preferred Care EPO
HealthSmart - HealthSmart Preferred Care GEPO
HealthSmart - Preferred Network
Humana Behavioral - Tricare Members Only
Humana - ChoiceCare
Humana - ChoiceCare Preferred Network
Humana - Commercial HMO Plans
Humana - Commercial PPO Plans
Humana - Humana Preferred
Accepts New Patients
Humana - Medicare Advantage Plans (exclude Southwestern Health Resources Network)
Accepts New Patients
Humana - National POS
Imagine Health - EPN
Independent Medical Systems - IMS Network
Magellan - CHIP
Magellan - Navigator Networks
Magellan - Pinnacle Networks
Magellan - STAR
Magellan - STAR Kids
Magellan - Summit Networks
Medicaid - AmeriGroup
Medicaid - Oklahoma Medicaid
Medicaid - Parkland HealthFirst
Medicaid - Superior HealthPlan
Medicaid - Traditional Medicaid
Medical Development International - MDI
Medicare Railroad - Medicare Railroad
Medicare - Traditional Medicare
Midland Memorial Hospital - Employee Benefit Plan
Mother Frances Hospital Regional - Self-Insured Employee Plan
OccuNet - Occupational Networks of Texas, Inc.
Optum - United Behavioral Healthcare/Optum
PHCS Network - Beech Street of Texas PPO
PHCS Network - Private Health Care SYstem PPO
Reny Company - Workers Comp
Rockport - Workers Comp
Scott & White Health Plan - RightCare STAR Medicaid Network
Accepts New Patients
Sedgwick Preferred Network f/k/a Southwest Medical - Workers Comp
Superior Vision - Superior Vision
Superior - Ambetter Balance Care - Silver
Superior - Ambetter Secure Care - Gold
Superior - CHIP
Superior - CHIP Perinate
Superior - Foster Care
Superior - STAR
Superior - STAR+PLUS
Accepts New Patients
Three Rivers Network - Three Rivers Network
Tricare - Tricare Extra
Tricare - Tricare Prime
Tricare - Tricare Select
TriWest - VA-PCCC
United Behavioral Healthcare/Optum - United Behavioral Healthcare/Optum
UnitedHealth - AARP Medicare Complete
UnitedHealth - Charter EPO
UnitedHealth - Charter HMO
Accepts New Patients
UnitedHealth - Charter POS
UnitedHealth - CHIP
UnitedHealth - Choice +HMO
Accepts New Patients
UnitedHealth - Choice EPO
UnitedHealth - Choice HMO
UnitedHealth - Choice Plus POS
UnitedHealth - Core Choice Plus POS
Accepts New Patients
UnitedHealth - Core EPO
UnitedHealth - Core HMO
UnitedHealth - Dual Complete Medicare Advantage
UnitedHealth - Group Medicare Advantage
UnitedHealth - Medicare Complete
UnitedHealth - Medicare Gold
UnitedHealth - Medicare Silver
UnitedHealth - Navigate EPO
UnitedHealth - Navigate HMO
UnitedHealth - Navigate HMO+
UnitedHealth - Navigate POS
UnitedHealth - Nexus ACO OA
UnitedHealth - Options PPO
Accepts New Patients
UnitedHealth - PPO
UnitedHealth - Secure Horizons
UnitedHealth - Select +
Accepts New Patients
UnitedHealth - Select EPO
UnitedHealth - Select HMO
Accepts New Patients
UnitedHealth - Select Plus POS
UnitedHealth - STAR
UnitedHealth - STAR Kids
UnitedHealth - STAR+PLUS
UnitedHealth - UHC West Signature Value Gated HMO
University Mary Hardin - Baylor-Employee Benefit Plan
Your rights and protections against surprise medical bills

Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.

Background

Education
  • Education: Masters of Science in Nursing, University of Texas at Arlington (2020)
Certifications
  • Family Nurse Practitioner - American Academy of Nurse Practitioners

Reviews (286) for Susan Phillips, FNP (Urgent Care)

Overall: 4.7*
Care Provider Efforts to Include in Decisions
Time Care Provider spent with Patient
Friendliness/Courtesy of Care Provider
Care Provider showed Concern for Questions/Worries
Wait Time at Clinic
Rate provider 0-10

Patient Comments**

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Nov 8, 2022
Me. Phillips was awesome! She is quite impressive with her knowledge of my situation.Really appreciated her.
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Nov 4, 2022
Sue was professional, kind, listening, and knowledgeable.
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Nov 3, 2022
Susan was so nice and explained my labs, the reason for my symptoms, and the medication and how it would work. She also gave me her information in case I had any questions.
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Nov 3, 2022
She was pleasant, efficient and thorough.
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Nov 2, 2022
Very nice, efficient and thorough, I was struggling with asthma and she was great!
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Nov 2, 2022
It was wonderful! She was understanding and knowledgeable. She took really good care of me. I wish she was my Dr.
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Nov 2, 2022
I really liked her. She spoke to my son instead of over him or to me exclusively. I liked that she did that.
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Oct 31, 2022
Very attentive and helpful
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Oct 28, 2022
Susan is very knowledgeable and is very compassionate.
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Oct 27, 2022
Knowledgeable, professional, direct, personable, efficient, helpful to me in understanding symptom and treatment
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Oct 27, 2022
Susan Phillips is as good as or better than any MD I have ever encountered.
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Oct 27, 2022
All questions were answered in a professional manner. Everyone was welcoming and made me feel comfortable
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Oct 26, 2022
Thankful.
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Oct 26, 2022
Took time to listen and was aware of past history
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Oct 25, 2022
My appointment as well as one could hope for! The doctor was extremely thorough and explained everything very well. My daughter and I were both pleased and very impressed.
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Oct 25, 2022
Dad took her in, but I (mom) had a question if she could also be tested for the flu. She took us in and had the results that same day too. She was awesome!
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Oct 23, 2022
Was to the point about the issue regarding problem after giving blood .
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Oct 21, 2022
Great experience. Very polite and professional.
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Oct 21, 2022
Excellent care. Is there a way I can see her the next time I have to come in especially for urgent (not emergency) care?
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Oct 18, 2022
She had a great bedside manner, and explained things very well. I appreciated her care.
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Oct 16, 2022
She listened to me, took into consideration that I was recovering from spinal/neck surgery, and prescribed the medications that have helped me heal.
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Oct 15, 2022
SUSAN was very personable, attentive, and listened to my concerns.
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Oct 15, 2022
Very professional and concerned with my health issues
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Oct 15, 2022
Very nice and knowledgeable
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Oct 14, 2022
It was the easiest experience I have had in a long time. They checked me in quickly, I was called back quickly and the nurse practitioner was in my room quickly to meet with me. It was such a nice and easy experience.
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Oct 14, 2022
Completely made me feel at ease
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Oct 13, 2022
Very knowledgeable and caring
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Oct 13, 2022
Thoughtful, professional, listened attentively
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Oct 8, 2022
Very caring and made me feel very comfortable.
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Oct 4, 2022
Loved her, very through, knowledgeable and made me feel very comfortable. She answered all my questions and explained everything to me. She took great care of me.
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Oct 2, 2022
Check in was abysmally slow, but Dr Susan was worth the wait.
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Oct 2, 2022
Great service
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Sep 30, 2022
She was very professional and explained everything in detail.
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Sep 30, 2022
She was awesome and so was here assistant and other staff. I'd go back there again for sure.
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Sep 30, 2022
Susan is friendly, knowledgeable, and professional. I will always recommend her to all friends and family.
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Sep 30, 2022
My experience was that she was professional, courtious, asked appriopate questions, gave me information in person as well as reading material related to my injury. She instructed me to come back in if there were any chances and if need be call 911.
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Sep 27, 2022
She was thorough and took her time with me.
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Sep 23, 2022
Showed real concern for my welfare, explained my options and made suggestion on what I could do at home that might help
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Sep 22, 2022
Very concerned provider and gave thorough and clear information to help us understand my husband's condition.
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Sep 21, 2022
Very respectful, kind and caring.
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Sep 21, 2022
Great people person. Diagnosed my problem correctly
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Sep 21, 2022
Wonderful experience. She was very clear in her explanations.
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Sep 17, 2022
Prompt service, my issue was resolved.
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Sep 17, 2022
Pure professional.
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Sep 15, 2022
Outstandingly caring and I felt like Susan's only priority was my appointment. In fact, I had gotten terrible news just minutes before our appointment and it showed in my blood pressure.
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Sep 15, 2022
She cares
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Sep 14, 2022
Listened to me, asked questions, explained treatment options and plus/minus of each, and educated me on medications.
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Sep 13, 2022
Also had a student that assesed my situation. She was grwat!
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Sep 12, 2022
Provider was very knowledgeable and caring.
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Sep 11, 2022
She looked me in the eye, concentrated on what I was telling her, listened exceptionally well.
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Sep 10, 2022
She gave me lots of time and I felt like she really cared about me.
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Sep 10, 2022
I was there for an embarrassing, for me, problem. I was made to feel extremely comfortable and respected. She had a student with her. As a retired nurse I know how important your clinical instructors can be. She was very patient and informative to me and her student. I was called by her the next day to see how I was feeling and some further instruction on a medication. I cannot say enough about how this potentially horrifying visit ended up being one of the most heard and respected I've ever felt in the medical setting. Thank you
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Sep 8, 2022
Very profession. Answered all our questions
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Sep 7, 2022
Very pleasant and accommodating.
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Sep 6, 2022
She was thorough, and str8t to the point
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Sep 3, 2022
Great service
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Sep 1, 2022
Great care,
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Sep 1, 2022
I am very happy I was able to get in to see a provider quickly yesterday and felt confident about the experience. She was very knowledgeable about my eye irritation and prescribed something that I have used before.
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Aug 30, 2022
Sue was very kind and caring and I felt very well taken care of. She let me know everything that was going on with my treatment and made me feel much better
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Aug 29, 2022
Took time to evaluate my condition.
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Aug 28, 2022
She listened to what I had to say and knew exactly what to look for. She also took time to explain what was happening to me.
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Aug 24, 2022
Pleasant efficient knowledgeable open
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Aug 24, 2022
She was quick, thorough, & very compassionate.explained my problem, & how to solve it. Very good Physician!
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Aug 24, 2022
Excellent treatment
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Aug 23, 2022
Excellent. She was very concerned about my ailment, listened carefully to my experiences relating to my problem and provided the necessary testing needed.
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Aug 23, 2022
Knowlegable, caringand efficient.
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Aug 23, 2022
I would choose Susan as my primary care provider if that were an option!
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Aug 22, 2022
Could not be better
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Aug 21, 2022
Compassionate, caring, and knowledgeable.
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Aug 17, 2022
I like the way she jumped on my condition and treated it aggressively.
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Aug 16, 2022
Informative and caring
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Aug 12, 2022
Caring, and competent. Explained clearly the illness and treatment, answered my questions, and reassured me.
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Aug 11, 2022
Very thorough patient visit at urgent care clinic. Still waiting for Covid test results.
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Aug 11, 2022
She was open about my problems and explained everything about my problems. She answered all my questions. I was very impressed with Sue and would ask for her every time.
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Aug 10, 2022
Gave thorough explanation to my questions and advised me on the treatment I tried at home.
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Aug 5, 2022
Extremely friendly and knowledgeable
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Aug 2, 2022
She listened to my concerns and was super nice and knew almost immediately what I was going through.
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Aug 1, 2022
Was very knowledgeable about my condition & gave excellent advice
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Aug 1, 2022
She was very easy to talk with and checked out all of my symptoms.
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Aug 1, 2022
She was competent, knew how to talk w me and brave. She knew I had COVID and met my medical needs.
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Jul 29, 2022
She explained everything where I understood it, and was very calming.
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Jul 28, 2022
She was friendly, compassionate and knowledgeable.
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Jul 28, 2022
I appreciate the knowledge she has and her taking the time to explain to me every concern I have
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Jul 27, 2022
Superb!Very knowledgeable and helpful. Very professional.
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Jul 26, 2022
Good
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Jul 25, 2022
She was nice took her time listening to my husband and found the problem and explained it carefully
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Jul 25, 2022
Susan explained everything & made sure we understood very patient
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Jul 24, 2022
Nice. Listened. Related.
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Jul 24, 2022
Compassionate
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Jul 23, 2022
She was great
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Jul 22, 2022
Very polite and respectful.
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Jul 22, 2022
Mix up with my appt but she took me anyway and sent me by ambulance to hospital..I shall be forever grateful... I was very sick.
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Jul 22, 2022
She was awesome, listened to my concerns
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Jul 21, 2022
Professional, attentive and listened to my needs
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Jul 20, 2022
Made very good suggestions about what I could do to feel better.
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Jul 20, 2022
Very satisfied with the treatment I received.
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Jul 20, 2022
Susan is very knowledgeable
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Jul 17, 2022
Care provider was great, but not as happy with nurse who took me back to exam room.
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Jul 16, 2022
She was very thorough and explained well. Listened to my concerns
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Jul 15, 2022
Very understanding, knowledge and listening
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Jul 5, 2022
Ms. Phillips was professional and down to earth. She took the time to listen to me and answer my questions.
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Jul 2, 2022
Dr Phillips is very knowledgeable. Very kind, listens well, responds with confidence that I was to be ok.
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Jul 2, 2022
Very good
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Jul 2, 2022
Susan did a great job talking follow up items.
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Jul 2, 2022
Excellent care, I would absolutely recommend Dr. Phill again, she listened, was extremely helpful, and gave me multiple options for my care.
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Jun 30, 2022
Easy, peasy
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Jun 26, 2022
Sue was very professional, concerned about my condition and provided excellent care, prescriptions and followed up with a phone call the next day. Awesome !!!
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Jun 25, 2022
Sue was very thorough and professional.
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Jun 14, 2022
The PA with very efficient and knowledgeable. Very pleased with the appointment.
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Jun 10, 2022
Ms Phillips is very conscious and understanding of my concerns about my treatment. She is thorough in her explanations and knowledgeable.
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Jun 9, 2022
This NP listened to me and made recommendations for my care. She felt responsive.
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Jun 9, 2022
Pleased
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