Take the guesswork out of where to go when you need care
You and your family can access Help Me Decide through the MyBSWHealth app—at no additional charge.
Chat now to help determine what kind of care you need, advise you where to go and get an appointment quickly, all saving you time, unnecessary trips and possibly out-of-pocket expenses.
What you get
Personalized guidance for your care
Get answers to questions on symptoms and treatment and help you navigate your care options.
Appointment coordination and scheduling
A scheduling specialist will work to book an appointment that meets your needs.
Extended hours to give you support
Health team members are available to chat seven days a week through your MyBSWHealth app.
Get the right care for you
65% of people who used the service found a more convenient and appropriate care option.
"Within a few seconds, the chat was able to not only find a doctor but also find an appointment for me. It was so fast and easy!"
Frequently asked questions
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How can this service help me?
The chat service can connect you with Baylor Scott & White providers who can help you find the best care setting for your needs, potentially saving you time and money.
Whether it’s:
- Scheduling an appointment
- Connecting you to follow-up care
- Answering questions
It guides you to support for a smooth, informed care journey.
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Who am I chatting with?
Based on your needs, you will be connected to an automated chat or nurse (available 24/7) or scheduling specialists (available daily 7:00 AM to 7:00 PM) to guide you through your next steps clearly and easily.
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When is this service available?
This service is available 24/7 and you have access to this service through the end of the year.
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Who is eligible for this service?
- This service is free until the end of 2025
- For those under 18, clinics have procedures in place for registering appointments