Biography
| Language(s) Spoken |
|---|
| English |
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Patient Ratings (103)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Wait Time at Clinic | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Provider showed concern | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Rate Care Provider |
Patient Comments (55)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Maureen Kloap, PA receives consistently high praise from patients for her exceptional communication skills and thoroughness. Patients repeatedly highlight her ability to explain procedures, diagnoses, and treatment options in clear, understandable terms, ensuring they feel fully informed and never left "in the dark." She is frequently described as knowledgeable, professional, and competent, with one patient even comparing her surgical skills favorably to those of a surgeon. Patients also consistently commend her caring, kind, and compassionate demeanor, noting that she takes time to listen to their concerns without rushing them, asks thoughtful questions, and demonstrates genuine concern for their wellbeing. Her technical skills are also praised, particularly in procedures like wound care, suture removal, and mole removal.
Patients also share
The reviews reveal very few areas for improvement, with the vast majority of feedback being overwhelmingly positive. Only one patient mentioned feeling "a little rushed" during their appointment, though they noted the appointment itself went well and all their questions were answered. This single concern about pacing stands in contrast to the many other reviews that specifically praise Maureen for not rushing patients and taking adequate time with them. No other significant concerns or patterns of negative feedback emerge from the reviews.