Brigitte Ngo, DO
Family Medicine
Video Visit
MyBSWHealth
Next available appointments
Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.
Wed, 1/07
- 3:00 PM
Fri, 1/09
- 2:00 PM
Mon, 1/12
- 2:00 PM
- 3:00 PM
Locations of Brigitte Ngo, DO
Baylor Scott & White Clinic - Austin Northwest
9800 N Lake Creek Pkwy Ste 200, Austin, TX, 78717
6682.5mi
Directions
Call
512.336.3400
Closed
- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:8:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
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Dr. Ngo is dedicated to providing thorough, evidence-based and individualized care for the entire family from birth to the end of life. She enjoys establishing relationships with her patients to ... understand their healthcare needs. She sees both acute and chronic issues with particular interests in preventive healthcare and women's health. Dr. Ngo enjoys playing tennis and spending time with her husband, two boys and miniature dachshund. She treats patients age one and older. View More |
| Ages Seen |
|---|
| Children (ages 3-11) |
| Adolescents (ages 12-18) |
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Vietnamese |
| Education |
|---|
| Medical School: DO, University of North Texas Health Science Center (2013) |
| Residency: Family Medicine, University of Texas Dell Medical School (2016) |
| Education: University of Texas Dell Medical School (2016) |
| Certifications |
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| Family Medicine- American Board of Family Medicine |
| Hospital Affiliations |
|---|
| Baylor Scott & White Medical Center - Round Rock |
| Baylor Scott & White Medical Center - Buda |
| Baylor Scott & White Medical Center - Pflugerville (Building 1) |
| Baylor Scott & White Medical Center - Lakeway |
| Baylor Scott & White Medical Center - Austin |
| Baylor Scott & White Medical Center - Temple |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Aetna - (22)Aetna-Aetna Medicare Choice II Plan (PPO)Aetna-Aetna Medicare Choice Plan (PPO)Aetna-Aetna Medicare Dual Complete Plan (HMO D-SNP)Aetna-Aetna Medicare Eagle II (PPO)Aetna-Aetna Medicare Eagle Plan (PPO)Aetna-Aetna Medicare Freedom Plan (PPO)Aetna-Aetna Medicare Freedom Preferred Plan (PPO)Aetna-Aetna Medicare Prime Plan (HMO)Aetna-Aetna Medicare Value Plan (HMO)Aetna-Aetna Signature AdministratorsAetna-Choice POS IIAetna-Group Retiree Medicare PPO - Limited to Exxon/MobilAetna-Health Network OnlyAetna-Health Network OptionAetna-HMOAetna-Managed ChoiceAetna-Open Access Elect ChoiceAetna-Open Access Managed ChoiceAetna-Open Access SelectAetna-Open Choice PPOAetna-QPOSAetna-Select
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Patient Ratings (353)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.7 | Wait Time at Clinic | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Provider showed concern | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (185)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Brigitte Ngo receives overwhelmingly positive feedback from patients who consistently praise her exceptional listening skills and attentiveness. Patients repeatedly describe her as caring, kind, compassionate, and genuinely concerned about their wellbeing. A dominant theme across reviews is that Dr. Ngo never rushes appointments and takes ample time to address all patient concerns thoroughly. Patients appreciate her ability to remember personal details about their lives, her thorough examination approach including reviewing charts before visits, and her clear explanations of complex medical information. Many reviewers note her professionalism combined with a warm, friendly bedside manner that makes patients feel comfortable discussing sensitive health issues. Several patients mention she is the best doctor they've ever had and actively recommend her to family and friends. Her prevention-focused approach and responsiveness to patient messages are also frequently highlighted, along with concrete health improvements patients have achieved under her care, including weight loss, better blood sugar control, and improved blood pressure management.
Patients also share
The reviews contain very few criticisms or areas for improvement. The most notable concern mentioned by multiple patients is that Dr. Ngo is difficult to schedule with because she is so popular and her appointment slots fill quickly. A few reviews are brief with minimal detail, simply stating "good" or "very good" without elaboration. One review notes a typo in the doctor's name ("Dr. Gno"), which appears in a couple of other reviews as well, though this reflects documentation rather than care quality. Otherwise, there are virtually no substantive complaints about wait times, staff interactions, or the quality of care provided.