Brigitte Ngo, DO
Family Medicine
Video Visit
MyBSWHealth
Next available appointments
Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.
Mon, 2/23
- 11:00 AM
Wed, 2/25
- 11:00 AM
- 3:00 PM
Fri, 2/27
- 10:00 AM
- 3:00 PM
Locations of Brigitte Ngo, DO
Baylor Scott & White Clinic - Austin Northwest
9800 N Lake Creek Pkwy Ste 200, Austin, TX, 78717
6682.5mi
Directions
Call
512.336.3400
Open
- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:8:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
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Dr. Ngo is dedicated to providing thorough, evidence-based and individualized care for the entire family from birth to the end of life. She enjoys establishing relationships with her patients to ... understand their healthcare needs. She sees both acute and chronic issues with particular interests in preventive healthcare and women's health. Dr. Ngo enjoys playing tennis and spending time with her husband, two boys and miniature dachshund. She treats patients age one and older. View More |
| Ages Seen |
|---|
| Children (ages 3-11) |
| Adolescents (ages 12-18) |
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Vietnamese |
| Education |
|---|
| Medical School: DO, University of North Texas Health Science Center (2013) |
| Residency: Family Medicine, University of Texas Dell Medical School (2016) |
| Education: University of Texas Dell Medical School (2016) |
| Certifications |
|---|
| Family Medicine- American Board of Family Medicine |
| Hospital Affiliations |
|---|
| Baylor Scott & White Medical Center - Round Rock |
| Baylor Scott & White Medical Center - Buda |
| Baylor Scott & White Medical Center - Pflugerville (Building 1) |
| Baylor Scott & White Medical Center - Lakeway |
| Baylor Scott & White Medical Center - Austin |
| Baylor Scott & White Medical Center - Temple |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Patient Ratings (350)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.8 | Wait Time at Clinic | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Provider showed concern | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (191)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Brigitte Ngo receives overwhelmingly positive feedback from patients who consistently praise her exceptional listening skills and attentiveness. Patients repeatedly describe feeling heard, never rushed, and treated as individuals rather than numbers. Her compassionate, caring, and kind demeanor is mentioned frequently, with many noting she takes time to understand their full medical history and personal circumstances, even remembering details about their families. Patients highly value her thorough explanations of complex medical information, her collaborative approach to care planning, and her responsiveness to messages and concerns. Many reviewers specifically mention that she is the best doctor they have ever had, with several noting they have recommended her to family and friends. Her professionalism combined with warmth, patience, and genuine concern for patient wellbeing are consistently highlighted as standout qualities. Additionally, some patients appreciate that she speaks Vietnamese and that her staff is equally professional and helpful.
Patients also share
The reviews contain very few criticisms or areas for improvement. The most notable concern mentioned by multiple patients is that Dr. Ngo is difficult to schedule with due to high demand and limited availability. Several reviewers jokingly express reluctance to recommend her further because she is already so busy that getting appointments is challenging. Beyond this scheduling issue, there are virtually no substantive complaints about the quality of care, communication, or patient experience. A handful of reviews are brief with minimal detail, but even these shorter reviews maintain positive ratings without identifying specific problems.