Brigitte Ngo, DO
Family Medicine
Video Visit
MyBSWHealth
Next available appointments
Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.
Fri, 1/09
- 2:00 PM
Fri, 1/16
- 11:00 AM
- 3:00 PM
Mon, 1/19
- 3:00 PM
Locations of Brigitte Ngo, DO
Baylor Scott & White Clinic - Austin Northwest
9800 N Lake Creek Pkwy Ste 200, Austin, TX, 78717
6682.5mi
Directions
Call
512.336.3400
Closed
- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:8:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
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Dr. Ngo is dedicated to providing thorough, evidence-based and individualized care for the entire family from birth to the end of life. She enjoys establishing relationships with her patients to ... understand their healthcare needs. She sees both acute and chronic issues with particular interests in preventive healthcare and women's health. Dr. Ngo enjoys playing tennis and spending time with her husband, two boys and miniature dachshund. She treats patients age one and older. View More |
| Ages Seen |
|---|
| Children (ages 3-11) |
| Adolescents (ages 12-18) |
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Vietnamese |
| Education |
|---|
| Medical School: DO, University of North Texas Health Science Center (2013) |
| Residency: Family Medicine, University of Texas Dell Medical School (2016) |
| Education: University of Texas Dell Medical School (2016) |
| Certifications |
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| Family Medicine- American Board of Family Medicine |
| Hospital Affiliations |
|---|
| Baylor Scott & White Medical Center - Round Rock |
| Baylor Scott & White Medical Center - Buda |
| Baylor Scott & White Medical Center - Pflugerville (Building 1) |
| Baylor Scott & White Medical Center - Lakeway |
| Baylor Scott & White Medical Center - Austin |
| Baylor Scott & White Medical Center - Temple |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Aetna - (22)Aetna-Aetna Medicare Choice II Plan (PPO)Aetna-Aetna Medicare Choice Plan (PPO)Aetna-Aetna Medicare Dual Complete Plan (HMO D-SNP)Aetna-Aetna Medicare Eagle II (PPO)Aetna-Aetna Medicare Eagle Plan (PPO)Aetna-Aetna Medicare Freedom Plan (PPO)Aetna-Aetna Medicare Freedom Preferred Plan (PPO)Aetna-Aetna Medicare Prime Plan (HMO)Aetna-Aetna Medicare Value Plan (HMO)Aetna-Aetna Signature AdministratorsAetna-Choice POS IIAetna-Group Retiree Medicare PPO - Limited to Exxon/MobilAetna-Health Network OnlyAetna-Health Network OptionAetna-HMOAetna-Managed ChoiceAetna-Open Access Elect ChoiceAetna-Open Access Managed ChoiceAetna-Open Access SelectAetna-Open Choice PPOAetna-QPOSAetna-Select
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Centivo Network - (1)Centivo Network-Centivo Network - Baylor Scott & White Premier
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Patient Ratings (349)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.8 | Wait Time at Clinic | |
| 4.9 | Time Care Provider spent with Patient | |
| 4.9 | Provider showed concern | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (181)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Brigitte Ngo receives overwhelmingly positive feedback from patients who consistently praise her exceptional listening skills and attentiveness. Patients repeatedly emphasize that she takes time with them, never rushes appointments, and makes them feel genuinely heard and cared for. Her compassionate, kind, and professional demeanor is highlighted throughout the reviews, with many noting her ability to remember personal details about their lives and health histories. Patients appreciate her thorough approach to care, her clear explanations of complex medical information, and her willingness to involve them as partners in healthcare decisions. Her responsiveness to messages, quick follow-up on test results, and proactive approach to preventive care are frequently mentioned as strengths. Multiple patients describe her as the best doctor they've ever had and express reluctance to recommend her to others because she's already difficult to schedule due to high demand. Her staff also receives praise for their professionalism and efficiency.
Patients also share
The reviews reveal very few areas for improvement, with the most notable concern being accessibility. Multiple patients mention that Dr. Ngo is "hard to get into" or difficult to schedule appointments with because she is so popular and her practice is very busy. This high demand, while a testament to her quality of care, creates challenges for both existing patients needing timely appointments and new patients trying to establish care. Beyond this scheduling concern, there are virtually no substantive complaints or criticisms in the reviews.