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Gladys Weng, DO

Internal Medicine

Accepts New Patients
MyBSWHealth portal
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About Gladys Weng, DO

Dr. Weng specializes in internal medicine and helping her patients manage chronic illness. She diagnoses and treats a wide range of conditions, including cross-system illnesses that may affect multiple organ systems.

When she’s not seeing patients, she cooks, bakes, hikes and loves the ocean, but not as much as she loves spending time with her daughter.



LanguagesEnglish
Ages SeenAdults, Geriatrics
Hospital Affiliations
  • Baylor Scott & White Medical Center - Temple
  • Baylor Scott & White Medical Center - Lakeway
  • Baylor Scott & White Medical Center - Austin
  • Baylor Scott & White Medical Center - Taylor
  • Baylor Scott & White Medical Center - Pflugerville
  • Baylor Scott & White Medical Center - Buda
  • Baylor Scott & White Medical Center - Round Rock
Insurance Accepted
*Accepted plans and benefits may vary by location.
INSURANCE PLAN
ACCEPTS NEW PATIENTS
Aetna - Aetna Signature Administrators
Accepts New Patients
Aetna - Choice POS II
Accepts New Patients
Aetna - Elect Choice
Accepts New Patients
Aetna - Health Network Only
Aetna - Health Network Option
Accepts New Patients
Aetna - HMO
Accepts New Patients
Aetna - Managed Choice
Accepts New Patients
Aetna - Open Access Elect Choice
Accepts New Patients
Aetna - Open Access HMO
Aetna - Open Access Managed Choice
Accepts New Patients
Aetna - Open Access Select
Accepts New Patients
Aetna - Open Choice PPO
Accepts New Patients
Aetna - QPOS
Accepts New Patients
Aetna - Select SM
Accepts New Patients
Aetna - US Access
Baylor Scott & White Health Plan - BSW Access PPO
Accepts New Patients
Baylor Scott & White Health Plan - BSW Extended PPO
Accepts New Patients
Baylor Scott & White Health Plan - BSW Plus HMO
Accepts New Patients
Baylor Scott & White Health Plan - BSW Plus PPO
Accepts New Patients
Baylor Scott & White Health Plan - BSW Preferred EPO Network
Accepts New Patients
Baylor Scott & White Health Plan - BSW Preferred HMO - Individual Marketplace
Accepts New Patients
Baylor Scott & White Health Plan - BSW Preferred HMO Network - Group
Accepts New Patients
Baylor Scott & White Health Plan - BSW Preferred PPO Network
Accepts New Patients
Baylor Scott & White Health Plan - BSW SeniorCare Advantage HMO
Accepts New Patients
Baylor Scott & White Health Plan - BSW SeniorCare Advantage PPO
Accepts New Patients
Baylor Scott & White Health Plan - BSWH Employee Network - PPO & HSA
Accepts New Patients
Baylor Scott & White Health Plan - BSWH Employee Network - SEQA & EQA
Accepts New Patients
Baylor Scott & White Health Plan - Covenant Preferred HMO
Accepts New Patients
Baylor Scott & White Health Plan - EPO Network-Group
Accepts New Patients
Baylor Scott & White Health Plan - EPO Network-Individual/Family
Accepts New Patients
Baylor Scott & White Health Plan - ERS BSW Preferred HMO Network
Accepts New Patients
Baylor Scott & White Health Plan - Hendrick Health Employee Plan
Accepts New Patients
Baylor Scott & White Health Plan - HMO Network-Group
Accepts New Patients
Baylor Scott & White Health Plan - HMO Network-Individual/Family
Accepts New Patients
Baylor Scott & White Health Plan - McLane Group Network
Accepts New Patients
Baylor Scott & White Health Plan - PPO Choice Network
Accepts New Patients
Baylor Scott & White Health Plan - PPO Choice Preferred Network
Accepts New Patients
Baylor Scott & White Health Plan - PPO Network-Group
Accepts New Patients
Baylor Scott & White Health Plan - Pyco Industries Employee Plan
Accepts New Patients
Baylor Scott & White Quality Alliance - DFW ConnectedCare
Accepts New Patients
Bell County Public Health District - Bell County Public Health District
Blue Cross Blue Shield - Blue Advantage Bronze
Blue Cross Blue Shield - Blue Advantage Gold
Blue Cross Blue Shield - Blue Advantage HMO
Accepts New Patients
Blue Cross Blue Shield - Blue Advantage Silver
Blue Cross Blue Shield - Blue Choice Plus
Blue Cross Blue Shield - Blue Choice PPO
Accepts New Patients
Blue Cross Blue Shield - Blue Essentials
Accepts New Patients
Blue Cross Blue Shield - Blue Essentials Access HMO
Accepts New Patients
Blue Cross Blue Shield - Blue Premier
Accepts New Patients
Blue Cross Blue Shield - Blue Premier Open Access HMO
Accepts New Patients
Blue Cross Blue Shield - Federal Select PPO
Blue Cross Blue Shield - Indemnity
Accepts New Patients
Blue Cross Blue Shield - Medicare Advantage
Accepts New Patients
Blue Cross Blue Shield - Medicare Advantage - EFH Retirees
Accepts New Patients
Blue Cross Blue Shield - Medicare Advantage - Oncor
Accepts New Patients
Blue Cross Blue Shield - ParPlan
Accepts New Patients
Blue Cross Blue Shield - STAR Kids
Accepts New Patients
Blue Cross Blue Shield - Traditional
Accepts New Patients
Brookshire Brothers - Brookshire Brothers Employee Plan (Nexcaliber)
Cigna - CAC Plan
Cigna - Cigna Choice Fund
Accepts New Patients
Cigna - EPO
Accepts New Patients
Cigna - Flexcare
Cigna - HMO
Accepts New Patients
Cigna - HMO Open Acces
Accepts New Patients
Cigna - HMO Open Access
Cigna - HMO/POS
Accepts New Patients
Cigna - LocalPlus
Accepts New Patients
Cigna - LocalPlusIN
Accepts New Patients
Cigna - Network
Accepts New Patients
Cigna - Network Open Access
Accepts New Patients
Cigna - Network POS
Accepts New Patients
Cigna - Open Access Plus
Accepts New Patients
Cigna - POS
Accepts New Patients
Cigna - POS Open Access
Accepts New Patients
Cigna - PPO
Accepts New Patients
Consolidated Association of Railroad Employees - Self-Insured Employee Plan
Coventry - Coventry/First Health
Envolve Vision - Envolve Vision
EyeMed Vision - EyeMed Vision
First Health - First Health PPO
FirstCare Health Plans - BSW Plus HMO
Accepts New Patients
FirstCare Health Plans - BSW Plus PPO
Accepts New Patients
FirstCare Health Plans - BSW Preferred HMO Network - Group
Accepts New Patients
FirstCare Health Plans - CHIP
Accepts New Patients
FirstCare Health Plans - FirstCare Access PPO Network
Accepts New Patients
FirstCare Health Plans - FirstCare Advantage Dual SNP (HMO SNP)
Accepts New Patients
FirstCare Health Plans - FirstCare Select HMO Network
Accepts New Patients
FirstCare Health Plans - FirstCare Select Plus HMO Network
Accepts New Patients
FirstCare Health Plans - Hendrick Health Employee Plan
Accepts New Patients
FirstCare Health Plans - Pyco Industries Employee Plan
Accepts New Patients
FirstCare Health Plans - STAR Medicaid - MRSA
Accepts New Patients
Galaxy Health Network - Galaxy Health Network
Gladney Center - Gladney Center
Healthscope - DART ACO
Accepts New Patients
Healthscope - DART ACO Flex
Accepts New Patients
HealthSmart - ACCEL Network
HealthSmart - HealthSmart PPO
HealthSmart - HealthSmart Preferred Care EPO
HealthSmart - HealthSmart Preferred Care GEPO
HealthSmart - Preferred Network
Humana Behavioral - Tricare Members Only
Accepts New Patients
Humana - ChoiceCare
Accepts New Patients
Humana - ChoiceCare Preferred Network
Humana - Commercial HMO Plans
Accepts New Patients
Humana - Commercial PPO Plans
Accepts New Patients
Humana - Humana Preferred
Accepts New Patients
Humana - Medicare Advantage Plans (exclude Southwestern Health Resources Network)
Accepts New Patients
Humana - National POS
Accepts New Patients
Imagine Health - EPN
Independent Medical Systems - IMS Network
Magellan - CHIP
Magellan - Navigator Networks
Magellan - Pinnacle Networks
Magellan - STAR
Magellan - STAR Kids
Magellan - Summit Networks
Medicaid - AmeriGroup
Medicaid - Oklahoma Medicaid
Medicaid - Parkland HealthFirst
Medicaid - Superior HealthPlan
Medicaid - Traditional Medicaid
Medical Development International - MDI
Medicare Railroad - Medicare Railroad
Accepts New Patients
Medicare - Traditional Medicare
Accepts New Patients
Midland Memorial Hospital - Employee Benefit Plan
Mother Frances Hospital Regional - Self-Insured Employee Plan
OccuNet - Occupational Networks of Texas, Inc.
Optum - United Behavioral Healthcare/Optum
PHCS Network - Beech Street of Texas PPO
PHCS Network - Private Health Care SYstem PPO
Reny Company - Workers Comp
Rockport - Workers Comp
Sedgwick Preferred Network f/k/a Southwest Medical - Workers Comp
Superior Vision - Superior Vision
Superior - Ambetter Balance Care - Silver
Superior - Ambetter Secure Care - Gold
Superior - CHIP
Accepts New Patients
Superior - CHIP Perinate
Accepts New Patients
Superior - Foster Care
Accepts New Patients
Superior - STAR
Accepts New Patients
Superior - STAR+PLUS
Accepts New Patients
Three Rivers Network - Three Rivers Network
Tricare - Tricare Extra
Accepts New Patients
Tricare - Tricare Prime
Accepts New Patients
Tricare - Tricare Select
Accepts New Patients
TriWest - VA-PCCC
Accepts New Patients
United Behavioral Healthcare/Optum - United Behavioral Healthcare/Optum
UnitedHealth - AARP Medicare Complete
UnitedHealth - Charter EPO
Accepts New Patients
UnitedHealth - Charter HMO
Accepts New Patients
UnitedHealth - Charter POS
Accepts New Patients
UnitedHealth - CHIP
UnitedHealth - Choice +HMO
Accepts New Patients
UnitedHealth - Choice EPO
Accepts New Patients
UnitedHealth - Choice HMO
Accepts New Patients
UnitedHealth - Choice Plus POS
Accepts New Patients
UnitedHealth - Core Choice Plus POS
Accepts New Patients
UnitedHealth - Core EPO
Accepts New Patients
UnitedHealth - Core HMO
Accepts New Patients
UnitedHealth - Dual Complete Medicare Advantage
UnitedHealth - Group Medicare Advantage
UnitedHealth - Medicare Complete
UnitedHealth - Medicare Gold
UnitedHealth - Medicare Silver
UnitedHealth - Navigate EPO
Accepts New Patients
UnitedHealth - Navigate HMO
Accepts New Patients
UnitedHealth - Navigate HMO+
Accepts New Patients
UnitedHealth - Navigate POS
Accepts New Patients
UnitedHealth - Nexus ACO OA
UnitedHealth - Options PPO
Accepts New Patients
UnitedHealth - PPO
Accepts New Patients
UnitedHealth - Secure Horizons
UnitedHealth - Select +
Accepts New Patients
UnitedHealth - Select EPO
Accepts New Patients
UnitedHealth - Select HMO
Accepts New Patients
UnitedHealth - Select Plus POS
Accepts New Patients
UnitedHealth - STAR
UnitedHealth - STAR Kids
UnitedHealth - STAR+PLUS
UnitedHealth - UHC West Signature Value Gated HMO
University Mary Hardin - Baylor-Employee Benefit Plan
Your rights and protections against surprise medical bills

Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.

Meet Gladys Weng, DO

Meet Gladys Weng, DO

Background

Education
  • Medical School: Doctor of Osteopathic Medicine, University of North Texas Health Science Center (1998)
  • Residency: Internal Medicine, St Luke's Hospital Program (2001)
Certifications
  • Internal Medicine - American Board of Internal Med
Industry Relationships

Baylor Scott & White Health’s vision is to be the most trusted name in giving and receiving safe, quality, compassionate healthcare. As part of that vision, Baylor Scott & White Health is committed to dealing honestly, fairly and with integrity in all matters to provide exemplary patient care, broaden medical knowledge, train the next generation of physicians and support outside relationships that promise public benefit.To that end, Baylor Scott & White Health physicians may collaborate with health care industry partners such as pharmaceutical, biotech, or medical device companies (collectively referred to as Industry) to help develop medical breakthroughs, or provide medical expertise or education. To promote professional and commercial integrity in such matters, physicians who are employed, contracted for administrative duties or performing research with Baylor Scott & White Health seek advanced approval for certain new Industry relationships, and report their Industry relationships and activities to the Office of Corporate Compliance annually for review.

Baylor Scott & White Health publicly discloses reported payments to these physicians and their immediate family members of $5,000 or more from Industry companies with which the physicians interact as part of their professional activities. The information on this website may differ somewhat from information on other publicly available databases due to different reporting periods, definitions, or reporting requirements. Patients may visit CMS’ Open Payments Database for more information, and should feel free to speak with their physician about relationships with Industry.

As of Aug 25, 2020, Gladys Weng, DO  has reported no outside relationship with Industry that is applicable to this listing.

Reviews (204) for Gladys Weng, DO

Overall: 4.8*
Friendliness / Courtesy of Care Provider
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Care Provider Efforts to Include in Decisions
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Care Provider showed Concern for Questions/Worries

Patient Comments**

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Sep 13, 2022
Absolutely amazing! I could not be happier with Dr. Weng and her attention to detail. I am so thrilled to have her as my Provider. She actually listened to me unlike nearly every other Doctor I've seen. 10/10.
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Sep 9, 2022
She is the best doctor I've ever had. She had patience and gave me space to think about my answers. When I received my test results she provided me layman's terms and if I had a question, she responded timely.
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Sep 5, 2022
She really listened to my concerns and addressed them thoroughly
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Sep 2, 2022
Very caring. Explains everything and is willing to take her time in a very professional manner
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Sep 2, 2022
Very professional and very courteous And I believe she has my best interest at all times
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Sep 1, 2022
Dr. Showed caring and interest in my health.
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Sep 1, 2022
Nice
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Aug 30, 2022
Listens and explains things well, very calm and reassuring
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Aug 30, 2022
Dr. Weng cares about the well-being of her patients and always answers questions I have.
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Aug 26, 2022
I loved that she actually took the time to sit down and answer my questions. Too many physicians act like patients are the equivalent of tasks on their checklist.
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Aug 25, 2022
Patient and nice, listen to what I have to say
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Aug 20, 2022
Dr Weng has been my primary doctor for a number of years now. During this time she has provided thoughtful guidance leading to improved health. She is very quick to return analysis of Lab results, many times on Sundays. Because of Dr. Weng's outstanding service, I have made BS&W my "one stop"health care provider.
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Aug 20, 2022
Dr. Weng is caring and competent. She listens and proposes logical, doable plans of action.
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Aug 18, 2022
Excellent service!
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Aug 18, 2022
Nice Doctor
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Aug 18, 2022
As always outstanding admittance, beyond outstanding DR. (DR. Weng), and overall experience was indeed professional and appreciated.
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Aug 18, 2022
Dr is professional and personable
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Aug 16, 2022
Knowledgeable and informative
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Aug 15, 2022
She was extremely nice, patient, and didn't make me feel rushed.
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Aug 15, 2022
She was very thorough and I felt like she spent a lot of time with me without being rushed.
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Aug 14, 2022
Dr. Weng is knowledgeable, very thorough, has a very pleasant demeanor and explains things well
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Aug 14, 2022
She is the best.She always takes a time to discuss about my health.
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Aug 13, 2022
Dr. Weng is the epitome of what it means to be a good Doctor. Her bedside manner is very warm and kind. She delivers important information with care and respect and she communicates on your level. You can tell she enjoys her profession. I am grateful to call her my Primary Care Provider.
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Aug 12, 2022
I was so grateful that she was able to fit me in so quickly as I was not feeling well.
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Aug 12, 2022
Good PCP
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Aug 12, 2022
She has a good bedside manner. And very thorough with her examination.
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Aug 11, 2022
Knowledgeable, concerned, thorough, & I felt she listened to my health problems.
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Aug 9, 2022
She seems genuinely interested in my physical and mental health.
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Aug 9, 2022
Very positive, listens as well as response. Am satisfied with our association at this point. This is my section visit.
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Aug 9, 2022
My provider was excellent. She was very informative and thorough. I've struggled with allergies for years and have only ever been told to take OTC medicine. She brought up some prescription meds I had never heard of and I'm very grateful she brought a new point of view.
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Aug 7, 2022
She is a very good doctor, professional
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Aug 4, 2022
I recommend her to everyone I know. She's the best doctor I've ever had
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Jul 29, 2022
Always great care here. I was in medical field 45 yrs and always feel great care
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Jul 27, 2022
Told me Everything I need to know and made me feel comfortable
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Jul 24, 2022
She is always Thorough. I never feel like another name on her "to do list" because she is so patient with me answering my questions and explaining everything. I have never felt any microagressions because of my neurodivergency
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Jul 24, 2022
Dr. Weng is terrific. I have already referred my fiancee to Dr. Weng.
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Jul 22, 2022
Dr. Weng is the most patient, attentive, very detailed to her explanation of my prognosis, and personable. She listens where alot of doctors don't and you end up having tonreturn or seeing another physician. For the first time, I did not leave her office where I couldn't recall how I was suppose to take my prescribed meds. Forget the pharmacy explaining it to you. It has taken me 4 years to find an internal medicine physician eith Baylor Scott and White that I felt comfortable with. She assured me if I had questions during my overseas work travel and used my portal, she and/or her team would get back with me. I appreciated this.
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Jul 22, 2022
Very knowledgeable, warm and friendly
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Jul 21, 2022
I like Dr Weng very much. She is knowledgeable and professional yet personable.
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Jul 21, 2022
Very knowledgeable and personaluzed in approach
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Jul 19, 2022
Dr. Weng spent more time with me on my initial visit than I expected from years of being rushed into and out of doctors appointments. She is calm, knowledgeable and kind.
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Jul 17, 2022
I sincerely appreciated her for her listening, understanding and ability to solve my issues, her patience, kindness, expertise and the time she spent explaining everything.
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Jul 11, 2022
I was very happy and felt very listened too.
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Jul 8, 2022
Doctor Weng showed more concern and took more time with me than any physician I've seen in the past15 years. I was astounded by her devotion to my problems.. And she methodically went over all my bloodTests and analyzed each one, and there were several. Kudos to Doctor Weng. She is the epitome of a Physician in my view, and at 77 years of age I've seen several.
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Jul 8, 2022
Im 58, have several health issues & have had many primary care docs over the years-- a few of them excellent. Dr Weng is exceptional, her knowledge, patience, caring, calm presence & skill in strategizing priorities to make improvi g health more accessible are really appreciated. I have never had a primary who keeps up with messages & info from other providers so well & always has the whole picture in mind without having to remind her
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Jul 7, 2022
Dr Weng has been fantastic with helping me control my disease process and allowing me to make my own decision regarding my health and medications.
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Jul 7, 2022
She always takes the time to address the reason for my visit.
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Jul 2, 2022
Very competent, good knowledge
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Jul 1, 2022
Dr. Weng is the best doctor I've ever had. She listens well to my concerns and offers sound advice.
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Jun 29, 2022
Dr Weng is by far the best primary care doctor I have ever seen!!!!! Dr Weng has an EXTREMELY calming, respectful, knowledgeable manner with me. I have liked all my BSW primary care providers however Dr Weng has helped me so very much with they way she approaches all aspects of my care. Dr Weng is wonderful!!
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Jun 27, 2022
Good bedside manner, good medical knowledge
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Jun 23, 2022
Unlike my previous attempt to find a PCP here, it was obvious from the beginning of the appointment that Dr. Weng was NOT trying to hurry me up or get me out In a designated time period. Instead, Dr. Weng took the time to listen to me and my concerns, and then worked with me to create a plan for going forward with my healthcare. This was very important to me, as it was a new patient visit and I have several medical conditions that needed to be addressed. I've recently moved here from Ohio, and was with my precious doctor for more than ten years. Dr Weng made me feel like a person, not a number, and I'm very much looking forward to seeing her again and working with her in the future.
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Jun 22, 2022
I love Dr. Weng. She so awesome and very thorough and most importantly she cares a lot about her patients. I already recommend her to all my friends and colleagues.
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Jun 22, 2022
Excellent visit. Took her time explaining what was going on and answered all my questions
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Jun 21, 2022
I loved her!
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Jun 18, 2022
Very nice spent a lot of time
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Jun 17, 2022
Very pleased. Listened and spent time with me
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Jun 14, 2022
Treats me as an individual patient, not a number.
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Jun 12, 2022
My first visit and I was very impressed with both the doctor and clinic staff. I felt heard and the instructions were helpful and clear. I am happy to finally have found a doctor that is compassionate and helpful. She explained everything clearly and seems to be interested in being a partner in my wellness, as opposed to being the only voice of wisdom in the house. I know it was my first visit, but I think I've found my PCP. My previous PCP retired and all my other doctors have gone concierge (which there is no way I can afford in my wildest dreams). I've not found anyone that really seems interested until Dr. Weng.
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Jun 7, 2022
Positive. Listens to me and hears me.
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Jun 7, 2022
I have the highest regard for everything my care provider says whether I want to hear it or not, t truly believe without any doubt she has a genuine concern for my health
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May 31, 2022
Dr Weng is an awesome physician. Clone her so many others might benefit from her exceptional medical prowesses.
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May 27, 2022
I had made the appointment originally to get a referral for a colonoscopy. When Dr. Weng heard that I was overdue for an annual visit, she turned my appointment into that which was great, so I do not have to go back for that. Not that I would mind necessarily. She was very pleasant and I enjoyed speaking with her.
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May 25, 2022
Amazing!! I'm very happy to be with a very knowledgeable and caring physician. She has always made time to hear my out with any issues I my have.
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May 21, 2022
Dr Weng is the BEST
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May 13, 2022
Dr. Weng is very pleasant, very knowledgeable and ver thoroughl
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May 13, 2022
Thiw was a comforting experience as I felt terrible. Dr. Weng communicated clearly and went above and beyond to try to determine what ailed me. I am grateful to her. I really liked the nurse/practitioner who evaluated me and my ailments before Dr. Weng arrived, as she was kind, patient, and thorough. Being new to the Baylor Scott White system, coming from Houston and the Methodist system, I experienced a world of difference, good energy, and genuine empathy and compassion.
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May 13, 2022
The doctor was so patient with me. She invested as much time as I needed. I'm comfortable with her care.
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May 12, 2022
Excellent experience.
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May 11, 2022
Very happy
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May 10, 2022
So happy to have such a knowledgeable and caring doctor!
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May 9, 2022
Dr. Weng listens and has excellent recommendations for care collaborative created with me.
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May 6, 2022
Always completely satisfied, all questions answered, and feel that Dr Weng looks after my well being and health in a kind and thorough manner. I have never been more satisfied or confident in my DR!
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Apr 25, 2022
Always communicates issues and treatment plan clearly.
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Apr 25, 2022
I greatly appreciate having Dr. Weng as my care provider!
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Apr 19, 2022
This was my annual wellness checkup and Dr. Weng was very thorough, listened carefully to my questions and provided detailed information. Then she put detailed notes on the lab tests result which was also very helpful. And was done over the weekend, which was really impressive.
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Apr 18, 2022
She took time to discuss my concerns with me and provided detailed information on possibilities and options. I felt very comfortable working with her.
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Apr 16, 2022
Dr. Weng listened carefully to my symptoms and readily came to a possible diagnosis. Following some testing, she was able to confirm her diagnosis and was very clear in her explanations about my condition and treatment.
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Apr 9, 2022
Am satisfied.
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Apr 7, 2022
I feel very fortunate to have her as my Doctor. Between the time spent and feeling like I can be honest, to how easy it is to speak with her and the quickness of test results. Her adding notes to the results is AMAZING. It really helps me better understand what I'm seeing.
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Apr 7, 2022
Highly capable + knowledgeable
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Apr 5, 2022
Took time to listen and didn't hurry the appointment.
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Apr 1, 2022
Dr. Weng is very courteous and takes the time to listen and explain solutions.
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