Joanne Sotelo, MD
Psychiatry
Locations of Joanne Sotelo, MD
Baylor Scott & White Clinic - Round Rock 425 University
425 University Blvd , Round Rock, TX, 78665
6674.7mi
Directions
Call
512.509.0200
Closed
- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:8:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
| Ages Seen |
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| Adults |
| Geriatrics |
| Language(s) Spoken |
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| English |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
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Please contact your provider to confirm if your insurance is accepted.
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Patient Ratings (114)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Time Care Provider spent with Patient | |
| 4.6 | Wait Time at Clinic | |
| 5.0 | Provider included you in decisions | |
| 5.0 | Provider showed concern | |
| 5.0 | Friendliness/Courtesy of Care Provider | |
| 5.0 | Rate Care Provider |
Patient Comments (52)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Joanne Sotelo receives overwhelmingly positive feedback from her patients, who consistently praise her exceptional listening skills and genuine care for their wellbeing. Patients repeatedly emphasize that she truly listens to their concerns and makes them feel heard and respected during sessions. Her compassionate, kind, and empathetic approach creates a comfortable environment where patients feel safe opening up about sensitive mental health issues. Many patients highlight her thorough communication style, noting that she explains things clearly and involves them actively in developing treatment plans. Her medication management skills are frequently commended as being "right on the mark," and numerous patients credit her with helping them make significant improvements in managing depression, anxiety, and stress. The depth of patient loyalty is remarkable, with many reporting they have been under her care for 10-17 years and some even selecting insurance plans specifically to continue seeing her.
Patients also share
The reviews contain virtually no substantive criticism or areas for improvement. One review from July 2025 mentions sadness about Dr. Sotelo leaving, suggesting a potential transition or departure, but this is expressed as understanding rather than complaint. There are minor administrative issues mentioned, such as scheduling errors made by the healthcare system (BSW), but patients note that Dr. Sotelo made time for them despite these system-level problems. No patients identified concerns about her clinical skills, bedside manner, accessibility, or quality of care.