Joanne Sotelo, MD
Psychiatry
MyBSWHealth
Locations of Joanne Sotelo, MD
Baylor Scott & White Clinic - Round Rock 425 University
425 University Blvd , Round Rock, TX, 78665
6674.7mi
Directions
Call
512.509.0200
Closed
- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:8:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
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Dr. Sotelo has been recognized as a Top Doc 2024 and 2025 by Austin Monthly Magazine. Winners are nominated by their peers as among the best in their region/nation in ... their medical speciality. View More |
| Ages Seen |
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| Adults |
| Geriatrics |
| Language(s) Spoken |
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| English |
| Spanish |
| Education |
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| Medical School: MD, University of Puerto Rico School of Medicine (2000) |
| Residency: Psychiatry, Baylor College of Medicine (2004) |
| Education: Baylor College of Medicine (2004) |
| Certifications |
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| Psychiatry- American Board of Psychiatry and Neurology |
| Hospital Affiliations |
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| Baylor Scott & White Medical Center - Pflugerville (Building 1) |
| Baylor Scott & White Medical Center - Buda |
| Baylor Scott & White Medical Center - Lakeway |
| Baylor Scott & White Medical Center - Austin |
| Baylor Scott & White Medical Center - Temple |
| Baylor Scott & White Medical Center - Round Rock |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Baylor Scott & White Health Plan - (19)Baylor Scott & White Health Plan-BSW Access PPOBaylor Scott & White Health Plan-BSW Extended PPOBaylor Scott & White Health Plan-BSW Plus HMO-GroupBaylor Scott & White Health Plan-BSW Plus HMO-Individual/FamilyBaylor Scott & White Health Plan-BSW Plus PPO-GroupBaylor Scott & White Health Plan-BSW Plus PPO-Individual/FamilyBaylor Scott & White Health Plan-BSW Premier HMO-GroupBaylor Scott & White Health Plan-BSW Premier HMO-Individual/FamilyBaylor Scott & White Health Plan-BSW Premier PPOBaylor Scott & White Health Plan-BSW SeniorCare Advantage HMOBaylor Scott & White Health Plan-BSW SeniorCare Advantage PPOBaylor Scott & White Health Plan-BSW Solutions PPOBaylor Scott & White Health Plan-BSWH Employee Network (SEQA & EQA)Baylor Scott & White Health Plan-BSWH Employee Network Premium (PPO)/ HDHPBaylor Scott & White Health Plan-EPO Network-Individual/FamilyBaylor Scott & White Health Plan-McLane Group NetworkBaylor Scott & White Health Plan-PPO Network-GroupBaylor Scott & White Health Plan-Pyco Industries Employee PlanBaylor Scott & White Health Plan-RightCare STAR Medicaid Network
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Blue Cross Blue Shield - (37)Blue Cross Blue Shield-Blue Advantage - BronzeBlue Cross Blue Shield-Blue Advantage - GoldBlue Cross Blue Shield-Blue Advantage - SilverBlue Cross Blue Shield-Blue Advantage Plus - BronzeBlue Cross Blue Shield-Blue Advantage Plus - GoldBlue Cross Blue Shield-Blue Advantage Plus - SilverBlue Cross Blue Shield-Blue ChoiceBlue Cross Blue Shield-Blue Cross Group Medicare Advantage (PPO)Blue Cross Blue Shield-Blue Cross Group Medicare Advantage Open Access (PPO)Blue Cross Blue Shield-Blue Cross Medicare Advantage Choice Plus (PPO)Blue Cross Blue Shield-Blue Cross Medicare Advantage Choice Premier (PPO)Blue Cross Blue Shield-Blue Cross Medicare Advantage Classic (PPO)Blue Cross Blue Shield-Blue Cross Medicare Advantage Dual Care Plus (HMO SNP)Blue Cross Blue Shield-Blue Cross Medicare Advantage Flex (PPO)Blue Cross Blue Shield-Blue Cross Medicare Advantage Flex Access (PPO)Blue Cross Blue Shield-Blue Cross Medicare Advantage Health Choice (PPO)Blue Cross Blue Shield-Blue Cross Medicare Advantage Protect (PPO)Blue Cross Blue Shield-Blue Cross Medicare Advantage Saver (HMO)Blue Cross Blue Shield-Blue Cross Medicare Advantage Saver Plus (PPO)Blue Cross Blue Shield-Blue Cross Medicare Advantage Value (HMO)Blue Cross Blue Shield-Blue EssentialsBlue Cross Blue Shield-Blue Essentials AccessBlue Cross Blue Shield-Blue PremierBlue Cross Blue Shield-Blue Premier AccessBlue Cross Blue Shield-Consumer Directed HealthSelectBlue Cross Blue Shield-Federal Basic OptionBlue Cross Blue Shield-Federal FEP Blue FocusBlue Cross Blue Shield-Federal Standard OptionBlue Cross Blue Shield-HealthSelectBlue Cross Blue Shield-High Performance NetworkBlue Cross Blue Shield-ParPlanBlue Cross Blue Shield-STAR KidsBlue Cross Blue Shield-TRS-ActiveCare 2Blue Cross Blue Shield-TRS-ActiveCare PrimaryBlue Cross Blue Shield-TRS-ActiveCare Primary HDBlue Cross Blue Shield-TRS-ActiveCare Primary+Blue Cross Blue Shield-TRS-Care Standard
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Catalyst Health Group - (1)Catalyst Health Group-Catalyst Health - Baylor Scott & White Preferred
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Centivo Network - (1)Centivo Network-Centivo Network - Baylor Scott & White Premier
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Cigna - (16)Cigna-Choice FundCigna-Cigna Preferred Medicare (HMO)Cigna-Cigna Preferred Savings Medicare (HMO)Cigna-Cigna Preferred Savings Medicare (PPO)Cigna-Cigna TotalCare (HMO D-SNP)Cigna-Cigna True Choice Courage Medicare (PPO)Cigna-Cigna True Choice Medicare (PPO)Cigna-Cigna+OscarCigna-HMO Open AccesCigna-HMO Open AccessCigna-LocalPlusCigna-NFL Dedicated Hospital Network ProgramCigna-Open AccessCigna-Open Access PlusCigna-Open Access Plus In-NetworkCigna-Point of Service Open Access
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DFW ConnectedCare - (1)DFW ConnectedCare-American Airlines Employee Benefit Plan
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FirstCare Health Plans - (3)FirstCare Health Plans-CHIPFirstCare Health Plans-FirstCare Select Plus HMO NetworkFirstCare Health Plans-STAR Medicaid - MRSA
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Humana - (15)Humana-ChoiceCareHumana-HMOHumana-Humana Gold Choice (PFFS)Humana-Humana Gold Plus (HMO)Humana-Humana Gold Plus SNP-DE (HMO D-SNP)Humana-Humana Group Medicare Advantage (HMO)Humana-Humana Group Medicare Advantage (PPOHumana-Humana Honor (PPO)Humana-Humana PreferredHumana-Humana USAA Honor with Rx (PPO)Humana-HumanaChoice (PPO)Humana-HumanaChoice (Regional PPO)Humana-Military BHHumana-National POSHumana-PPO
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Medicaid - (2)Medicaid-Superior HealthPlanMedicaid-Traditional Medicaid
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Medicare - (1)Medicare-Railroad
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Nebraska Furniture Mart - (3)Nebraska Furniture Mart-EmeraldNebraska Furniture Mart-OnyxNebraska Furniture Mart-Pearl
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Optum - (1)Optum-Optum Behavioral Health
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Prism Electric - (1)Prism Electric-BSW Premier - Prism
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Tricare - (3)Tricare-ExtraTricare-PrimeTricare-Select
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TriWest HealthCare - (1)TriWest HealthCare-Community Care Network
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United HealthCare - (8)United HealthCare-Erickson Advantage Freedom (HMO-POS)United HealthCare-Erickson Advantage Guardian (HMO-POS I-SNP)United HealthCare-Erickson Advantage Liberty without Drugs (HMO-POS)United HealthCare-Navigate BalancedUnited HealthCare-Select PlusUnited HealthCare-STAR KidsUnited HealthCare-SurestUnited HealthCare-UnitedHealthcare Nursing Home Plan (PPO I-SNP)
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WellMed - (15)WellMed-AARP Medicare Advantage (HMO-POS)WellMed-AARP Medicare Advantage (HMO)WellMed-AARP Medicare Advantage Choice (PPO)WellMed-AARP Medicare Advantage Patriot (HMO-POS)WellMed-AARP Medicare Advantage SecureHorizons Plan 1 (HMO-POS)WellMed-AARP Medicare Advantage SecureHorizons Plan 2 (HMO-POS)WellMed-AARP Medicare Advantage Walgreens (PPO)WellMed-UnitedHealthcare Dual Complete (HMO DSNP)WellMed-UnitedHealthcare Dual Complete Choice (Regional PPO DSNP)WellMed-UnitedHealthcare Dual Complete Select (HMO POS DSNP)WellMed-UnitedHealthcare Group Medicare Advantage (HMO)WellMed-UnitedHealthcare Medicare Advantage Ally (HMO POS CSNP)WellMed-UnitedHealthcare Medicare Advantage Choice (Regional PPO)WellMed-UnitedHealthcare Medicare Gold (Regional PPO CSNP)WellMed-UnitedHealthcare Medicare Silver (Regional PPO CSNP)
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Patient Ratings (116)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Time Care Provider spent with Patient | |
| 4.7 | Wait Time at Clinic | |
| 5.0 | Provider included you in decisions | |
| 5.0 | Provider showed concern | |
| 5.0 | Friendliness/Courtesy of Care Provider | |
| 5.0 | Rate Care Provider |
Patient Comments (52)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Joanne Sotelo receives overwhelmingly positive feedback from her patients, who consistently praise her exceptional listening skills and genuine care for their wellbeing. Patients repeatedly emphasize that she truly listens to their concerns and makes them feel heard and respected during sessions. Her compassionate, kind, and empathetic approach creates a comfortable environment where patients feel safe opening up about sensitive mental health issues. Many patients highlight her thorough communication style, noting that she explains things clearly and involves them actively in developing treatment plans. Her medication management skills are frequently commended as being "right on the mark," and numerous patients credit her with helping them make significant improvements in managing depression, anxiety, and stress. The depth of patient loyalty is remarkable, with many reporting they have been under her care for 10-17 years and some even selecting insurance plans specifically to continue seeing her.
Patients also share
The reviews contain virtually no substantive criticism or areas for improvement. One review from July 2025 mentions sadness about Dr. Sotelo leaving, suggesting a potential transition or departure, but this is expressed as understanding rather than complaint. There are minor administrative issues mentioned, such as scheduling errors made by the healthcare system (BSW), but patients note that Dr. Sotelo made time for them despite these system-level problems. No patients identified concerns about her clinical skills, bedside manner, accessibility, or quality of care.