John Freeland Ackley, DO
Orthopedic Surgery
MyBSWHealth
Next available appointments
Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.
Wed, 3/25
- 3:20 PM
Fri, 3/27
- 8:20 AM
- 9:20 AM
- 11:20 AM
Mon, 3/30
- 1:40 PM
Locations of John Freeland Ackley, DO
Baylor Scott & White Southwest Sports Medicine & Orthopaedics
140 Hillcrest Medical Blvd 2nd Floor, Waco, TX, 76712- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:8:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Office Hours
Biography
| Ages Seen |
|---|
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Medical School: DO, Lake Erie College of Osteopathic Medicine (2012) |
| Internship: Orthopedic Surgery, South Pointe Hospital (2013) |
| Residency: Orthopedic Surgery Residency, South Pointe Hospital (2017) |
| Fellowship: Spine Surgery, Cleveland Clinic (2018) |
| Certifications |
|---|
| Orthopaedic Surgery- American Osteopathic Board of Surgery |
| Hospital Affiliations |
|---|
| Baylor Scott & White Medical Center - Temple |
| Baylor Scott & White Medical Center - Hillcrest |
Insurances accepted
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Patient Ratings (587)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.7 | Wait Time at Clinic | |
| 4.8 | Time Care Provider spent with Patient | |
| 4.9 | Provider showed concern | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (335)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. John Ackley receives overwhelmingly positive feedback from patients, with the vast majority giving him 5-star ratings. Patients consistently praise his exceptional communication skills, noting that he takes time to thoroughly explain diagnoses, treatment options, and surgical procedures in clear, understandable terms often using visual aids like X-rays and MRIs. His compassionate and caring bedside manner is repeatedly highlighted, with patients describing him as kind, considerate, genuine, and attentive. A particularly distinctive and deeply appreciated aspect of his care is his practice of praying with patients before and after visits, which many patients specifically mention as meaningful and comforting. Patients frequently describe him as professional, knowledgeable, and skilled as a surgeon, with many stating they trust him completely and have recommended him to family and friends. His willingness to listen carefully to patient concerns, involve them in treatment decisions, and not rush into surgery unless necessary is also consistently praised. The office staff and overall practice environment receive positive mentions as well.
Patients also share
Very few concerns are raised in the reviews, but a small number of patients mention experiencing long wait times, though they acknowledge this is understandable given how busy the practice is. One patient felt the visit was somewhat rushed and that Dr. Ackley's time in the exam room felt hurried, like he was being timed to get in and out quickly. This same patient also noted not receiving a timely response to a MyChart message. These concerns are minimal compared to the volume of positive feedback, but they suggest occasional challenges with time management and communication response times when the practice is particularly busy.