John Freeland Ackley, DO
Orthopedic Surgery
MyBSWHealth
Next available appointments
Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.
Fri, 3/27
- 8:20 AM
- 9:20 AM
- 11:20 AM
Mon, 3/30
- 1:40 PM
- 2:20 PM
Fri, 5/22
- 10:00 AM
Locations of John Freeland Ackley, DO
Baylor Scott & White Southwest Sports Medicine & Orthopaedics
140 Hillcrest Medical Blvd 2nd Floor, Waco, TX, 76712- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:8:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Office Hours
Biography
| Ages Seen |
|---|
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Medical School: DO, Lake Erie College of Osteopathic Medicine (2012) |
| Internship: Orthopedic Surgery, South Pointe Hospital (2013) |
| Residency: Orthopedic Surgery Residency, South Pointe Hospital (2017) |
| Fellowship: Spine Surgery, Cleveland Clinic (2018) |
| Certifications |
|---|
| Orthopaedic Surgery- American Osteopathic Board of Surgery |
| Hospital Affiliations |
|---|
| Baylor Scott & White Medical Center - Temple |
| Baylor Scott & White Medical Center - Hillcrest |
Insurances accepted
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Patient Ratings (585)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.7 | Wait Time at Clinic | |
| 4.8 | Time Care Provider spent with Patient | |
| 4.9 | Provider showed concern | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (339)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. John Ackley receives overwhelmingly positive feedback from patients who consistently praise his exceptional bedside manner, compassionate care, and clinical expertise. Patients repeatedly describe him as caring, kind, professional, and genuinely concerned about their well-being. His communication skills stand out as a major strength, with numerous reviews highlighting how he takes time to thoroughly explain conditions, treatment options, and procedures in understandable terms, often using X-rays and MRIs to help patients visualize their issues. Many patients appreciate that he listens attentively to their concerns, doesn't rush appointments, and involves them in treatment decisions rather than immediately recommending surgery. A particularly distinctive and deeply valued aspect of his care is his practice of praying with patients, which many reviewers mention as providing comfort and reassurance. His surgical skills are highly praised, with multiple patients reporting successful outcomes and significant pain relief following procedures. The office staff and overall practice environment also receive consistent commendation for professionalism and efficiency.
Patients also share
While the vast majority of reviews are highly positive, a few patients identified areas for potential improvement. One patient expressed concern that Dr. Ackley was not initially aware of their previous back surgeries until reviewing X-rays during the visit, which made them uncomfortable about continuity of care. Another patient felt their appointment was somewhat rushed, describing the visit as a "whirlwind experience" where they didn't have adequate time to ask questions, and noted that a follow-up message through the patient portal went unanswered. One review mentioned long wait times, though the patient acknowledged this was understandable given how busy the practice is. These concerns represent a very small fraction of the overall feedback but suggest occasional opportunities to enhance chart review before appointments and ensure consistent response times to patient communications.