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Neil Thomas Carstens, MD

Orthopedic Surgery
Accepts New Patients
portal
Locations
About
Serving all people by providing personalized health and wellness through exemplary care, education and research.

LanguagesEnglish
Ages SeenAdolescents (ages 12-18), Adults, Geriatrics, Children (ages 3-11)
Hospital Affiliations
  • Baylor Scott & White Medical Center - Round Rock
  • Baylor Scott & White Medical Center - Temple
Insurance Accepted
*Accepted plans and benefits may vary by location.
INSURANCE PLAN
ACCEPTS NEW PATIENTS
Aetna - Aetna Signature Administrators
Accepts New Patients
Aetna - Choice POS II
Accepts New Patients
Aetna - Elect Choice
Accepts New Patients
Aetna - Health Network Only
Accepts New Patients
Aetna - Health Network Option
Accepts New Patients
Aetna - HMO
Accepts New Patients
Aetna - Managed Choice
Accepts New Patients
Aetna - Open Access Elect Choice
Accepts New Patients
Aetna - Open Access HMO
Accepts New Patients
Aetna - Open Access Managed Choice
Accepts New Patients
Aetna - Open Access Select
Accepts New Patients
Aetna - Open Choice PPO
Accepts New Patients
Aetna - QPOS
Accepts New Patients
Aetna - Select SM
Accepts New Patients
Aetna - US Access
Accepts New Patients
Blue Cross Blue Shield - Blue Advantage Bronze
Accepts New Patients
Blue Cross Blue Shield - Blue Advantage Gold
Accepts New Patients
Blue Cross Blue Shield - Blue Advantage HMO
Accepts New Patients
Blue Cross Blue Shield - Blue Advantage Silver
Accepts New Patients
Blue Cross Blue Shield - Blue Choice Plus
Accepts New Patients
Blue Cross Blue Shield - Blue Choice PPO
Accepts New Patients
Blue Cross Blue Shield - Blue Essentials
Accepts New Patients
Blue Cross Blue Shield - Blue Essentials Access HMO
Accepts New Patients
Blue Cross Blue Shield - Blue Premier
Accepts New Patients
Blue Cross Blue Shield - Blue Premier Open Access HMO
Accepts New Patients
Blue Cross Blue Shield - Federal Select PPO
Accepts New Patients
Blue Cross Blue Shield - Indemnity
Accepts New Patients
Blue Cross Blue Shield - Medicare Advantage
Accepts New Patients
Blue Cross Blue Shield - Medicare Advantage - EFH Retirees
Accepts New Patients
Blue Cross Blue Shield - Medicare Advantage - Oncor
Accepts New Patients
Blue Cross Blue Shield - ParPlan
Accepts New Patients
Blue Cross Blue Shield - STAR Kids
Accepts New Patients
Blue Cross Blue Shield - Traditional
Accepts New Patients
Cigna - CAC Plan
Accepts New Patients
Cigna - Cigna Choice Fund
Accepts New Patients
Cigna - EPO
Accepts New Patients
Cigna - Flexcare
Accepts New Patients
Cigna - HMO
Accepts New Patients
Cigna - HMO Open Access
Accepts New Patients
Cigna - HMO/POS
Accepts New Patients
Cigna - LocalPlus
Accepts New Patients
Cigna - LocalPlusIN
Accepts New Patients
Cigna - Network
Accepts New Patients
Cigna - Network Open Access
Accepts New Patients
Cigna - Network POS
Accepts New Patients
Cigna - Open Access Plus
Accepts New Patients
Cigna - POS
Accepts New Patients
Cigna - POS Open Access
Accepts New Patients
Cigna - PPO
Accepts New Patients
Healthscope - DART ACO
Accepts New Patients
Healthscope - DART ACO Flex
Accepts New Patients
Humana - ChoiceCare
Accepts New Patients
Humana - ChoiceCare Preferred Network
Accepts New Patients
Humana - Commercial HMO Plans
Accepts New Patients
Humana - Commercial PPO Plans
Accepts New Patients
Humana - Medicare Advantage Plans (exclude Southwestern Health Resources Network)
Accepts New Patients
Humana - National POS
Accepts New Patients
Medicare Railroad - Medicare Railroad
Accepts New Patients
Medicare - Traditional Medicare
Accepts New Patients
Scott & White Health Plan - BSW Preferred EPO Network
Accepts New Patients
Scott & White Health Plan - BSW Preferred HMO - Large Group
Accepts New Patients
Scott & White Health Plan - BSW Preferred HMO Network
Accepts New Patients
Scott & White Health Plan - BSW Preferred PPO Network
Accepts New Patients
Scott & White Health Plan - BSWH Employee Network - PPO & HSA
Accepts New Patients
Scott & White Health Plan - BSWH Employee Network - SEQA & EQA
Accepts New Patients
Scott & White Health Plan - Cigna PPO Network - Out-of-Area Member Plan
Accepts New Patients
Scott & White Health Plan - EPO Network-Group
Accepts New Patients
Scott & White Health Plan - EPO Network-Individual/Family
Accepts New Patients
Scott & White Health Plan - ERS BSW Preferred HMO Network
Accepts New Patients
Scott & White Health Plan - HMO Network - Large Group
Accepts New Patients
Scott & White Health Plan - HMO Network-Group
Accepts New Patients
Scott & White Health Plan - HMO Network-Individual/Family
Accepts New Patients
Scott & White Health Plan - McLane Group Network
Accepts New Patients
Scott & White Health Plan - PHCS/OPTUM - PPO Network - Out-of-Area Member Plan
Accepts New Patients
Scott & White Health Plan - PPO Choice Network
Accepts New Patients
Scott & White Health Plan - PPO Choice Preferred Network
Accepts New Patients
Scott & White Health Plan - PPO Network-Group
Accepts New Patients
Scott & White Health Plan - RightCare STAR Medicaid Network
Accepts New Patients
Scott & White Health Plan - SeniorCare Advantage HMO
Accepts New Patients
Scott & White Health Plan - SeniorCare Advantage PPO
Accepts New Patients
Scott & White Health Plan - Texas Statewide PPO
Accepts New Patients
Scott & White Health Plan - TRS - Active Care Participants Network
Accepts New Patients
Superior - Ambetter Balance Care - Silver
Accepts New Patients
Superior - Ambetter Essential Care - Bronze
Accepts New Patients
Superior - Ambetter Secure Care - Gold
Accepts New Patients
Superior - CHIP
Accepts New Patients
Superior - CHIP Perinate
Accepts New Patients
Superior - Foster Care
Accepts New Patients
Superior - STAR
Accepts New Patients
Texas Medicaid & Healthcare Partnership (TMHP) - TMHP Medicaid
Accepts New Patients
Tricare - Tricare Extra
Accepts New Patients
Tricare - Tricare Prime
Accepts New Patients
Tricare - Tricare Select
Accepts New Patients
UnitedHealth - AARP Medicare Complete
Accepts New Patients
UnitedHealth - Charter EPO
Accepts New Patients
UnitedHealth - Charter HMO
Accepts New Patients
UnitedHealth - Charter POS
Accepts New Patients
UnitedHealth - CHIP
Accepts New Patients
UnitedHealth - Choice +HMO
Accepts New Patients
UnitedHealth - Choice EPO
Accepts New Patients
UnitedHealth - Choice HMO
Accepts New Patients
UnitedHealth - Choice Plus POS
Accepts New Patients
UnitedHealth - Core Choice Plus POS
Accepts New Patients
UnitedHealth - Core EPO
Accepts New Patients
UnitedHealth - Core HMO
Accepts New Patients
UnitedHealth - Dual Complete Medicare Advantage
Accepts New Patients
UnitedHealth - Group Medicare Advantage
Accepts New Patients
UnitedHealth - Medicare Complete
Accepts New Patients
UnitedHealth - Medicare Gold
Accepts New Patients
UnitedHealth - Medicare Silver
Accepts New Patients
UnitedHealth - Navigate EPO
Accepts New Patients
UnitedHealth - Navigate HMO
Accepts New Patients
UnitedHealth - Navigate HMO+
Accepts New Patients
UnitedHealth - Navigate POS
Accepts New Patients
UnitedHealth - Nexus ACO OA
Accepts New Patients
UnitedHealth - NexusACO R
Accepts New Patients
UnitedHealth - Options PPO
Accepts New Patients
UnitedHealth - PPO
Accepts New Patients
UnitedHealth - Secure Horizons
Accepts New Patients
UnitedHealth - Select +
Accepts New Patients
UnitedHealth - Select EPO
Accepts New Patients
UnitedHealth - Select HMO
Accepts New Patients
UnitedHealth - Select Plus POS
Accepts New Patients
UnitedHealth - STAR
Accepts New Patients
UnitedHealth - STAR Kids
Accepts New Patients
UnitedHealth - STAR+PLUS
Accepts New Patients
UnitedHealth - UHC West Signature Value Gated HMO
Accepts New Patients
Insurance listings are subject to change without prior notice. Please call the physician's office or health plan to verify coverage information prior to scheduling your visit or procedure. PPO Network Agreements include participating Employers and/or Administrator only. Not all members participating in contracted networks have in network access. Networks include Beech Street, HealthSmart, PHCS and Texas True Choice. In network participation is updated on a monthly basis by the network.
Background
Education
  • Residency: University Of Texas Medical School At San Antonio (1992)
  • Residency: Orthopedic Surgery, University Of Texas Health Science Center (1992)
  • Internship: General Surgery, Methodist Hospital Of Memphis (1987)
  • Medical School: Medical Doctor, University Of Mississippi School Of Medicine (1985)
Certifications
  • Orthopaedic Surgery (General Cert) - American Board of Orthopaedic Surgery
Industry Relationships

Baylor Scott & White Health’s vision is to be the most trusted name in giving and receiving safe, quality, compassionate healthcare. As part of that vision, Baylor Scott & White Health is committed to dealing honestly, fairly and with integrity in all matters to provide exemplary patient care, broaden medical knowledge, train the next generation of physicians and support outside relationships that promise public benefit.To that end, Baylor Scott & White Health physicians may collaborate with health care industry partners such as pharmaceutical, biotech, or medical device companies (collectively referred to as Industry) to help develop medical breakthroughs, or provide medical expertise or education.To promote professional and commercial integrity in such matters, physicians who are employed, contracted for administrative duties or performing research with Baylor Scott & White Health seek advanced approval for certain new Industry relationships, and report their Industry relationships and activities to the Office of Corporate Compliance annually for review.

Baylor Scott & White Health publicly discloses reported payments to these physicians and their immediate family members of $5,000 or more from Industry companies with which the physicians interact as part of their professional activities.The information on this website may differ somewhat from information on other publicly available databases due to different reporting periods, definitions, or reporting requirements.Patients may visit CMS’ Open Payments Database for more information, and should feel free to speak with their physician about relationships with Industry.

As of May 13, 2019, Neil Thomas Carstens, MD  has reported no outside relationship with Industry that is applicable to this listing.

Reviews(166)
Overall: 4.7*
Time Care Provider spent with Patient
Care Provider Efforts to Include in Decisions
Rate Care Provider
Friendliness / Courtesy of Care Provider
Wait Time at Clinic
Care Provider showed Concern for Questions/Worries

Patient Comments**

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Aug 30, 2019
excellent provider
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Aug 30, 2019
I like the way he very timely collecting all the information including xrays and explained options, but still left final decision up to me and time convenient to proceed up to me. Very competent.
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Aug 25, 2019
Dr. Carstens is very caring and shoes a lot of empathy. I'm very pleased with my surgery.
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Aug 25, 2019
I am so very pleased with Dr Carsten and will def use him again for any other procedures. he was excellent in work on my total knee replacement. I would and have totally recommended him to others.
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Aug 24, 2019
Dr Karstens makes you feel comfortable in asking questions and listens to any concerns you have. He explained the options we have at this point and when we can proceed with the plan. follow up appointment made for December.
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Aug 20, 2019
professional, thorough and friendly
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Aug 20, 2019
kind and listens- my fourth doctor to visit with this issue so glad to be taken care of and listened to
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Aug 13, 2019
always caring, professional, and gives recommendiations tofurther enhance treatment.
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Aug 9, 2019
fantastic
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Aug 9, 2019
Very attentive; answered all of my questions in layman's terms; polite; and highly professional.
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Aug 8, 2019
Dr. Carstens did a great job with arthroscopic surgery on my right knee. Now, that my left knee is bothering me, I am hopeful he can help me with it. He is knowledgeable, kind and caring. I am glad he is my ortho doctor.
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Aug 8, 2019
He listened attentively to my concerns about my ailment.
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Aug 6, 2019
knowledgeable about my type of injury. requested an X-ray to see if there were any hidden issues.prescribed a couple possible ways to treat . let me select what I was most comfortable with.
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Aug 5, 2019
visit was short because it was just a final follow-up to review x-rays for a broken arm. not much to discuss but Dr Carstens always makes time to answer questions.
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Aug 2, 2019
fast and courteous. just like I like it.
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Jul 30, 2019
excellent.
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Jul 29, 2019
he could be a little nicer. it felt like he did not want to help me. was short with his answers and seemed annoyed
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Jul 24, 2019
As with all of my experiences with BS&W health care services, Dr. Carstens continues to live up to the reputation that I've learned to expect. The experience was professional, the manner from all the staff and provider were courteous, and the consult was informative as well. Dr. Carstens offered me the opportunity to think about the recommended procedure prior to initiating but I am of the opinion that my health and well being couldn't be in better and more capable hands and feel that delaying his recommendation would only extend my current discomfort. I look forward to moving ahead to improve my quality of life and am confident in a positive outcome.
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Jul 22, 2019
We wanted to establish care with this provider, I felt rushed and the provider didn't really explain what anything about my son's previous injury.
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Jul 21, 2019
He is fast but thorough. explains everything in a way that makes you comfortable
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Jul 19, 2019
Dr. Carsten was very concerned about my problem, discussed at length what I could do and the future of my knee problem, what we could try to help. So very satisfied with my visit. Overall I would give them more than a 10.
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Jul 19, 2019
very good experience
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Jul 18, 2019
kind and honest
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Jul 17, 2019
He seemed to be competent and disengaged.
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Jul 17, 2019
Great care and I am very pleased with the treatment I received
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Jul 16, 2019
he was very helpful. I'll know more as the treatment progresses
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Jul 13, 2019
Excellent care. Very trustworthy. Could not have found a better doctor for my care.
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Jul 9, 2019
Dr Carstens is caring, knowledgeable, friendly and very nice to talk to
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Jul 9, 2019
very thorough.
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Jul 8, 2019
Dr. Carstens' expertise as a shoulder specialist resulted in successful surgery and post-surgery care.
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Jul 5, 2019
Very Professional.
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Jul 4, 2019
I love dr Carsten
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Jun 15, 2019
Very Good
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Jun 14, 2019
very fast an efficient , just took a little too long for my appointment , I was in pain until his schedule was open to see me . over all I love this clinic , great people and I go there for all my needs
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Jun 7, 2019
in general I felt I was being "programed" not fully being heard - my age may have had something to do with it - whatever!
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Jun 7, 2019
The best!
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Jun 6, 2019
perfect
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May 31, 2019
my favorite doctor at BSW
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May 31, 2019
Dr. Carstans gave me a great answer to my question regarding my injury.
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May 30, 2019
This was a followup visit following knee surgery by Dr. Carstens. He did a very good job.
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May 29, 2019
Thorough, patient, very caring.
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May 24, 2019
Good people
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May 24, 2019
I have no complaints
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May 23, 2019
Very nice, professional and confident doctor.
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May 23, 2019
The times I have been there, I am always impresses with the professionalism of the staff and Doctors. Thank You
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May 23, 2019
he cared and explained
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May 22, 2019
good service, knowledgeable, informative.
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May 20, 2019
Very thorough. Polite and explained everything.
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May 16, 2019
Kind-very caring-
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May 16, 2019
Very good.
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May 12, 2019
all of my needs were addressed and injections were made as requested.
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May 10, 2019
Very happy with my experience.
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May 9, 2019
provided analysis of condition, answered my questions, and discussed precautionary practices tolessen/eliminate discomfort.
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May 8, 2019
Great doctor. Excellent experience and good communication.
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May 5, 2019
I think Dr. Caestens pretty much informed me of my condition and what to do about it in the future.
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May 4, 2019
Very friendly and understanding. I really enjoyed meeting Dr. Carstens.
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Apr 16, 2019
efficient, easy to talk to
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Apr 13, 2019
Dr Carlsten is the most caring and proficient Dr. His love for his people, staff and work is very evident.
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Apr 13, 2019
definitely the best ever
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Apr 12, 2019
Never had a physician that cared as much about his patients as Dr. Carstens.
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Apr 10, 2019
Doctor explained what was wrong, how it happens and gave me solutions I could try. He offered a follow up visit or I could send an email in MyChart.
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Apr 3, 2019
he was attentive to my issue and explained a plan to help.
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Mar 28, 2019
Dr. Carstems clearly explained the MRI results and explained the need for PT. On a follow-up visit after four weeks of PT, he gave the needed steroid injection.
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Mar 28, 2019
Good Doctor.
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