Richard C. Chen, MD
Internal Medicine
Video Visit
MyBSWHealth
Next available appointments
Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.
Fri, 2/06
- 10:45 AM
Mon, 2/09
- 1:15 PM
- 3:15 PM
Tue, 2/10
- 7:15 AM
- 3:30 PM
Locations of Richard C. Chen, MD
Baylor Scott & White Dallas Diagnostic Association - Plano
4716 Alliance Blvd Pavilion II, Plano, TX, 75093
6611.4mi
Directions
Call
469.800.6000
Open
- Monday:7:00 am-5:00 pm
- Tuesday:7:00 am-5:00 pm
- Wednesday:7:00 am-5:00 pm
- Thursday:7:00 am-5:00 pm
- Friday:7:00 am-5:00 pm
- Saturday:8:00 am-12:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
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Dr. Richard Chen is an internal medicine physician who provides primary care services in the Plano community. He is board-certified by the American Board of Internal Medicine and a member ... of the American College of Physicians. When not caring for patients, Dr. Chen enjoys traveling, running and playing golf. View More |
| Ages Seen |
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| Adults |
| Geriatrics |
| Language(s) Spoken |
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| English |
| Education |
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| Medical School: University of Texas Health Science Center San Antonio (1996) |
| Internship: Internal Medicine, Parkland Memorial Hospital (1997) |
| Internship: Internal Medicine, UT Southwestern Medical Center (1997) |
| Residency: Internal Medicine, Parkland Memorial Hospital (1999) |
| Residency: Internal Medicine, UT Southwestern Medical Center (1999) |
| Certifications | |
|---|---|
| Internal Medicine- American Board of Internal Med | Internal Medicine- American Board of Internal Medicine |
| Hospital Affiliations |
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| Baylor Scott & White Medical Center - Plano |
| Baylor Scott & White The Heart Hospital - Plano |
| Baylor Scott & White The Heart Hospital - Dallas |
| Baylor Scott & White The Heart Hospital - Denton |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
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Patient Ratings (1483)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.8 | Wait Time at Clinic | |
| 4.9 | Time Care Provider spent with Patient | |
| 5.0 | Provider showed concern | |
| 4.9 | Provider included you in decisions | |
| 5.0 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (753)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Richard Chen consistently receives exceptional praise from his patients for being an outstanding listener who takes time with each patient without making them feel rushed. Patients repeatedly highlight his warm, caring, and compassionate demeanor, describing him as personable, friendly, and easy to talk to. His medical knowledge and thoroughness are frequently commended, with many noting he explains conditions and treatment options clearly in understandable terms. Patients appreciate that he involves them in decision-making and treats them as partners in their healthcare. His professionalism, punctuality, and responsiveness to patient communications through the portal are also regularly mentioned. Many patients note they have been with Dr. Chen for 10, 15, 20, or even 25+ years, with several stating they would never consider switching providers and actively recommend him to family and friends.
Patients also share
A small number of reviews mention areas for improvement. One patient noted that Dr. Chen sometimes talks about himself and his family during appointments, which can take up limited appointment time. Another patient felt rushed during their visit and indicated the provider did not ask about their concerns or a recent diagnosis. One review mentioned that while Dr. Chen is generally excellent, there is always room for improvement no matter how good a provider is. These concerns represent a very small fraction of the overall feedback.