Roberto Baylon Dela Cruz, MD
Family Medicine
Video Visit
MyBSWHealth
Next available appointments
Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.
Tue, 2/10
- 1:45 PM
Thu, 2/12
- 3:15 PM
Tue, 3/03
- 1:30 PM
Locations of Roberto Baylon Dela Cruz, MD
Baylor Scott & White Family Health Center - Richardson
1410 E Renner Rd Ste 201, Richardson, TX, 75082
6605.9mi
Directions
Call
972.234.3311
Closed
- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:9:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
|
Roberto dela Cruz, Jr., MD has joined Baylor Family Health Center at Richardson. Dr. dela Cruz is board certified in family medicine and is committed to treating the entire family. ... He offers a full spectrum of primary care services providing care for children ages five and older, as well as all adults. His special interests include preventive medicine, women's health, chronic disease management, and minor office procedures. Dr. dela Cruz earned his medical degree and completed a residency in family medicine at the University of Texas Medical Branch at Galveston. He is currently welcoming new patients and accepts most insurance plans. Baylor Family Health Center at Richardson utilizes an Electronic Health Record system allowing them to better serve their patients, coordinate care and enhance the patient experience. Baylor Scott & White Family Health Center - Richardson is a certified Level 3 Patient Centered Medical Home and most recently was awarded the Texas Physician Practice Quality Improvement Award by TMF, in partnership with Texas Medical Association and Texas Osteopathic Medical Association. He enjoys spending time with his wife and his 2 boys. View More |
| Ages Seen |
|---|
| Infants and Toddlers (ages 0-2) |
| Children (ages 3-11) |
| Adolescents (ages 12-18) |
| Adults |
| Geriatrics |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Medical School: University of Texas Medical Branch at Galveston (2006) |
| Internship: Family Medicine, University of Texas Medical Branch - Galveston (2007) |
| Medical School: University of Texas Medical Branch - Galveston (2007) |
| Residency: Family Medicine, UTMB-Galveston (2009) |
| Residency: Family Medicine, University of Texas Medical Branch - Galveston (2009) |
| Certifications |
|---|
| Family Medicine- American Board of Family Medicine |
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
Insurance listings are subject to change without prior notice.
Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of health care services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: (877) 810-0372. This list is updated annually and is subject to change without prior notice.
By searching you agree to these terms
-
Aetna - (13)Aetna-Aetna Signature AdministratorsAetna-Choice POS IIAetna-Group Retiree Medicare PPO - Limited to Exxon/MobilAetna-Health Network OnlyAetna-Health Network OptionAetna-HMOAetna-Managed ChoiceAetna-Open Access Elect ChoiceAetna-Open Access Managed ChoiceAetna-Open Access SelectAetna-Open Choice PPOAetna-QPOSAetna-Select
-
Baylor Scott & White Health Plan - (26)Baylor Scott & White Health Plan-BSW Access PPOBaylor Scott & White Health Plan-BSW Extended PPOBaylor Scott & White Health Plan-BSW Plus HMO-GroupBaylor Scott & White Health Plan-BSW Plus HMO-Individual/FamilyBaylor Scott & White Health Plan-BSW Plus PPO-GroupBaylor Scott & White Health Plan-BSW Plus PPO-Individual/FamilyBaylor Scott & White Health Plan-BSW Preferred HMO - Individual MarketplaceBaylor Scott & White Health Plan-BSW Preferred HMO Network - GroupBaylor Scott & White Health Plan-BSW Preferred PPO NetworkBaylor Scott & White Health Plan-BSW Premier HMO-GroupBaylor Scott & White Health Plan-BSW Premier HMO-Individual/FamilyBaylor Scott & White Health Plan-BSW Premier PPOBaylor Scott & White Health Plan-BSW SeniorCare Advantage HMOBaylor Scott & White Health Plan-BSW SeniorCare Advantage PPOBaylor Scott & White Health Plan-BSW Solutions PPOBaylor Scott & White Health Plan-BSWH Employee Network (SEQA & EQA)Baylor Scott & White Health Plan-BSWH Employee Network Premium (PPO)/ HDHPBaylor Scott & White Health Plan-Covenant Preferred HMOBaylor Scott & White Health Plan-EPO Network-Individual/FamilyBaylor Scott & White Health Plan-ERS BSW Preferred HMO NetworkBaylor Scott & White Health Plan-Hendrick Health Employee PlanBaylor Scott & White Health Plan-HMO Network-GroupBaylor Scott & White Health Plan-HMO Network-Individual/FamilyBaylor Scott & White Health Plan-McLane Group NetworkBaylor Scott & White Health Plan-PPO Network-GroupBaylor Scott & White Health Plan-Pyco Industries Employee Plan
-
Blue Cross Blue Shield - (26)Blue Cross Blue Shield-Blue Advantage - BronzeBlue Cross Blue Shield-Blue Advantage - GoldBlue Cross Blue Shield-Blue Advantage - SilverBlue Cross Blue Shield-Blue Advantage Plus - BronzeBlue Cross Blue Shield-Blue Advantage Plus - GoldBlue Cross Blue Shield-Blue Advantage Plus - SilverBlue Cross Blue Shield-Blue ChoiceBlue Cross Blue Shield-Blue Cross Group Medicare Advantage (PPO)Blue Cross Blue Shield-Blue Cross Medicare Advantage (HMO)Blue Cross Blue Shield-Blue Cross Medicare Advantage Dual Care Plus (HMO SNP)Blue Cross Blue Shield-Blue Cross Medicare Advantage Value (HMO)Blue Cross Blue Shield-Blue EssentialsBlue Cross Blue Shield-Blue Essentials AccessBlue Cross Blue Shield-Blue PremierBlue Cross Blue Shield-Blue Premier AccessBlue Cross Blue Shield-Consumer Directed HealthSelectBlue Cross Blue Shield-Federal Basic OptionBlue Cross Blue Shield-Federal FEP Blue FocusBlue Cross Blue Shield-Federal Standard OptionBlue Cross Blue Shield-High Performance NetworkBlue Cross Blue Shield-MA Oncor/NRG Futr Hold Retire PPOBlue Cross Blue Shield-TRS-ActiveCare 2Blue Cross Blue Shield-TRS-ActiveCare PrimaryBlue Cross Blue Shield-TRS-ActiveCare Primary HDBlue Cross Blue Shield-TRS-ActiveCare Primary+Blue Cross Blue Shield-TRS-Care Standard
-
Catalyst Health Group - (1)Catalyst Health Group-Catalyst Health - Baylor Scott & White Preferred
-
Centivo Network - (1)Centivo Network-Centivo Network - Baylor Scott & White Premier
-
Cigna - (7)Cigna-BSW Extended PPOCigna-Choice FundCigna-HMO Open AccessCigna-LocalPlusCigna-LocalPlus In-NetworkCigna-Open Access PlusCigna-Open Access Plus In-Network
-
DFW ConnectedCare - (1)DFW ConnectedCare-American Airlines Employee Benefit Plan
-
EHN - (1)EHN-Employers Health Network
-
HealthSmart - (2)HealthSmart-Accel NetworkHealthSmart-Preferred Network
-
Humana - (11)Humana-ChoiceCareHumana-Humana Gold Choice (PFFS)Humana-Humana Gold Plus (HMO)Humana-Humana Gold Plus SNP-DE (HMO D-SNP)Humana-Humana Honor (PPO)Humana-Humana PreferredHumana-Humana USAA Honor with Rx (PPO)Humana-HumanaChoice (PPO)Humana-HumanaChoice (Regional PPO)Humana-National POSHumana-PPO
-
Imagine Health - (1)Imagine Health-Imagine Health Network
-
Medicaid - (2)Medicaid-Superior HealthPlanMedicaid-Traditional Medicaid
-
Medicare - (1)Medicare-Traditional Medicare
-
Nebraska Furniture Mart - (3)Nebraska Furniture Mart-EmeraldNebraska Furniture Mart-OnyxNebraska Furniture Mart-Pearl
-
PHCS Network - (1)PHCS Network-PHCS Primary PPO
-
Prism Electric - (1)Prism Electric-BSW Premier - Prism
-
Superior Health Plan - (3)Superior Health Plan-Ambetter Core EPO - BronzeSuperior Health Plan-Ambetter Core EPO - GoldSuperior Health Plan-Ambetter Core EPO - Silver
-
TriWest HealthCare - (1)TriWest HealthCare-VA-PCCC
-
United HealthCare - (28)United HealthCare-All SaversUnited HealthCare-CharterUnited HealthCare-Charter BalancedUnited HealthCare-Charter PlusUnited HealthCare-ChoiceUnited HealthCare-Choice PlusUnited HealthCare-CoreUnited HealthCare-Core EssentialUnited HealthCare-EDGEUnited HealthCare-Erickson Advantage Champion (HMO-POS C-SNP)United HealthCare-Erickson Advantage Freedom (HMO-POS)United HealthCare-Erickson Advantage Guardian (HMO-POS I-SNP)United HealthCare-Erickson Advantage Liberty with Drugs (HMO-POS)United HealthCare-Erickson Advantage Liberty without Drugs (HMO-POS)United HealthCare-Erickson Advantage Signature with Drugs (HMO-POSUnited HealthCare-NavigateUnited HealthCare-Navigate BalancedUnited HealthCare-Navigate PlusUnited HealthCare-Nexus ACO - Open AccessUnited HealthCare-Nexus ACO - Referral RequiredUnited HealthCare-OptionsUnited HealthCare-SelectUnited HealthCare-Select PlusUnited HealthCare-SurestUnited HealthCare-UnitedHealthcare Assisted Living Plan (PPO I-SNP)United HealthCare-UnitedHealthcare Group Medicare Advantage (PPO)United HealthCare-UnitedHealthcare Medicare Advantage Choice (Regional PPO)United HealthCare-UnitedHealthcare Nursing Home Plan (PPO I-SNP)
-
University Mary Hardin-Baylor - (1)University Mary Hardin-Baylor-University of Mary Hardin-Baylor
-
WellMed - (15)WellMed-AARP Medicare Advantage (HMO-POS)WellMed-AARP Medicare Advantage (HMO)WellMed-AARP Medicare Advantage Choice (PPO)WellMed-AARP Medicare Advantage Patriot (HMO-POS)WellMed-AARP Medicare Advantage SecureHorizons Plan 1 (HMO-POS)WellMed-AARP Medicare Advantage SecureHorizons Plan 2 (HMO-POS)WellMed-AARP Medicare Advantage Walgreens (PPO)WellMed-UnitedHealthcare Dual Complete (HMO DSNP)WellMed-UnitedHealthcare Dual Complete Choice (Regional PPO DSNP)WellMed-UnitedHealthcare Dual Complete Select (HMO POS DSNP)WellMed-UnitedHealthcare Group Medicare Advantage (HMO)WellMed-UnitedHealthcare Medicare Advantage Ally (HMO POS CSNP)WellMed-UnitedHealthcare Medicare Advantage Choice (Regional PPO)WellMed-UnitedHealthcare Medicare Gold (Regional PPO CSNP)WellMed-UnitedHealthcare Medicare Silver (Regional PPO CSNP)
We’re sorry!
We couldn’t find any results for ""
Let’s tailor your healthcare to you.
Use MyBSWHealth to get a personalized care experience.
Patient Ratings (1030)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.9 | Time Care Provider spent with Patient | |
| 4.5 | Wait Time at Clinic | |
| 4.9 | Provider showed concern | |
| 4.9 | Provider included you in decisions | |
| 4.9 | Friendliness/Courtesy of Care Provider | |
| 4.9 | Rate Care Provider |
Patient Comments (495)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Roberto Dela Cruz receives overwhelmingly positive feedback from patients who consistently praise his exceptional listening skills and compassionate, patient-centered approach to care. Patients repeatedly emphasize that he takes his time during appointments, never rushes them, and makes them feel heard and valued rather than just another number. His thoroughness is frequently highlighted, with patients noting he explains medical information clearly in understandable terms, addresses all concerns comprehensively, and actively involves patients in treatment decisions. Many reviewers describe him as the best doctor they have ever had, praising his genuine care and concern for their wellbeing. His responsiveness to messages, willingness to make room for urgent appointments, and proactive follow-up calls are also frequently commended. Patients appreciate his excellent referral network, his ability to catch issues other doctors miss, and his professional yet personable bedside manner that puts them at ease.
Patients also share
Very few areas for improvement emerge from the reviews, with the vast majority being highly positive. A small number of patients mentioned wait times, with one noting they had to wait but found it acceptable, and another mentioning the provider was running about 45 minutes behind schedule, though this patient appreciated the doctor's apology and still felt the care was worth the wait. One patient felt rushed during a telehealth visit when the provider was late joining the call. These isolated concerns about timing represent the only notable criticism among hundreds of overwhelmingly positive reviews.