Susan Holland Heller, MD
Pediatrics
Video Visit
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Next available appointments
Times may vary. Displayed times are for in-person visits. Additional times may be available for both new and current patients.
Tue, 2/17
- 11:00 AM
- 11:15 AM
- 2:45 PM
Thu, 2/19
- 2:45 PM
Mon, 2/23
- 2:45 PM
Locations of Susan Holland Heller, MD
Baylor Scott & White Medical & Surgical Clinic - Irving (Pediatrics)
6750 N MacArthur Blvd Ste 208, Irving, TX, 75039
6621.4mi
Directions
Call
972.817.1000
Closed
- Monday:8:00 am-5:00 pm
- Tuesday:8:00 am-5:00 pm
- Wednesday:8:00 am-5:00 pm
- Thursday:8:00 am-5:00 pm
- Friday:8:00 am-5:00 pm
Hours of Operation
Hours
Lab Hours
Hours of Operation
Office Hours
Biography
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A native of Galveston, TX, Dr. Heller received her medical degree at UT Southwestern Medical Center and went on to complete her residency in Pediatrics at Children's Medical Center Dallas.
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She is board certified by the American Board of Pediatrics as well as the American Board of Lifestyle Medicine. She also is a Fellow in the American Academy of Pediatrics and a member of the Texas Pediatric Society. Dr. Heller has been practicing general pediatrics in Irving since 1993. Dr. Heller loves coaching families on nutrition, physical activity and stress management. She believes that changing the health of our nation starts with developing healthy habits in children. Dr. Heller understands the importance of family. She enjoys spending time with her own family, which includes her husband Howard, who is also a physician, their three grown children and two grandchildren. Outside the office, Dr. Heller also enjoys crafting (especially glass fusion and paper crafts), involvement in her church, Bible study and cooking. She has twice earned the ""Best Pediatrician"" Reader's Choice award from Living Magazine.”
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| Ages Seen |
|---|
| Newborns (0-28 days) |
| Infants and Toddlers (ages 0-2) |
| Children (ages 3-11) |
| Adolescents (ages 12-18) |
| Language(s) Spoken |
|---|
| English |
| Education |
|---|
| Medical School: University of Texas Southwestern Medical School (1990) |
| Internship: Pediatrics, Children's Medical Center of Dallas (1991) |
| Medical School: Children's Medical Center of Dallas (1991) |
| Internship: Pediatrics, Children's Medical Center of Dallas - HR (1991) |
| Residency: Pediatrics, UT Southwestern Medical Center at Dallas (1993) |
| Residency: Pediatrics, Children's Medical Center of Dallas (1993) |
| Residency: Pediatrics, Children's Medical Center of Dallas - HR (1993) |
| Certifications |
|---|
| Pediatrics- American Board of Pediatrics |
| Hospital Affiliations |
|---|
| Baylor Scott & White Medical Center - Irving |
Insurances accepted
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Patient Ratings (283)
The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .
| averageRating | metric | |
|---|---|---|
| 4.7 | Time Care Provider spent with Patient | |
| 4.5 | Wait Time at Clinic | |
| 4.8 | Provider showed concern | |
| 4.8 | Provider included you in decisions | |
| 4.8 | Friendliness/Courtesy of Care Provider | |
| 4.8 | Rate Care Provider |
Patient Comments (94)
Overview of patient comments
Summary created using AI
Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.
Patients appreciate
Dr. Susan Heller consistently receives praise for her exceptional bedside manner and the time she dedicates to each patient. Reviewers repeatedly describe her as kind, patient, caring, and professional, with many emphasizing that she never rushes appointments and makes families feel comfortable. Parents particularly appreciate her attentiveness to concerns, her willingness to listen carefully, and her thorough explanations of medical issues and treatments. Her knowledge and experience are frequently highlighted, with several families noting they have been with her for many years—some for over a decade. Patients also value her ability to connect with children, making them feel at ease during visits, and her practice of treating families like family members. The flexibility and convenience of scheduling, including same-day appointments when needed, is another commonly mentioned strength.
Patients also share
The reviews contain very few criticisms of Dr. Heller's care. One review expressed concern that lab work was done without fasting, which could affect accuracy, though the reviewer still rated the doctor positively overall. Another single review mentioned that after a checkup, there appeared to be a communication issue with the team, resulting in extra waiting time before the family could leave.