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Flexible, thorough, active listener and compassionate.
5.0

Locations of Susan Holland Heller, MD

Biography

A native of Galveston, TX, Dr. Heller received her medical degree at UT Southwestern Medical Center and went on to complete her residency in Pediatrics at Children's Medical Center Dallas. ...
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Ages Seen
Newborns (0-28 days)
Infants and Toddlers (ages 0-2)
Children (ages 3-11)
Adolescents (ages 12-18)
Language(s) Spoken
English
Education
Medical School: University of Texas Southwestern Medical School (1990)
Internship: Pediatrics, Children's Medical Center of Dallas (1991)
Medical School: Children's Medical Center of Dallas (1991)
Internship: Pediatrics, Children's Medical Center of Dallas - HR (1991)
Residency: Pediatrics, UT Southwestern Medical Center at Dallas (1993)
Residency: Pediatrics, Children's Medical Center of Dallas (1993)
Residency: Pediatrics, Children's Medical Center of Dallas - HR (1993)
Certifications
Pediatrics- American Board of Pediatrics
Hospital Affiliations
Baylor Scott & White Medical Center - Irving

Insurances accepted

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  • Aetna - (14)
    Aetna-Aetna Signature Administrators
    Aetna-CHIP
    Aetna-Choice POS II
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    Aetna-HMO
    Aetna-Managed Choice
    Aetna-Open Access Elect Choice
    Aetna-Open Access Managed Choice
    Aetna-Open Access Select
    Aetna-Open Choice PPO
    Aetna-QPOS
    Aetna-Select
    Aetna-STAR
  • Baylor Scott & White Health Plan - (22)
    Baylor Scott & White Health Plan-Baptist St Anthony Preferred HMO
    Baylor Scott & White Health Plan-BSW Access PPO
    Baylor Scott & White Health Plan-BSW Extended PPO
    Baylor Scott & White Health Plan-BSW Plus HMO-Group
    Baylor Scott & White Health Plan-BSW Plus HMO-Individual/Family
    Baylor Scott & White Health Plan-BSW Plus PPO-Group
    Baylor Scott & White Health Plan-BSW Plus PPO-Individual/Family
    Baylor Scott & White Health Plan-BSW Preferred HMO - Individual Marketplace
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  • Blue Cross Blue Shield - (26)
    Blue Cross Blue Shield-Blue Advantage - Bronze
    Blue Cross Blue Shield-Blue Advantage - Gold
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    Blue Cross Blue Shield-Blue Advantage Plus - Silver
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    Blue Cross Blue Shield-Consumer Directed HealthSelect
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    Blue Cross Blue Shield-TRS-ActiveCare Primary
    Blue Cross Blue Shield-TRS-ActiveCare Primary HD
    Blue Cross Blue Shield-TRS-ActiveCare Primary+
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  • Catalyst Health Group - (1)
    Catalyst Health Group-Catalyst Health - Baylor Scott & White Preferred
  • Centivo Network - (1)
    Centivo Network-Centivo Network - Baylor Scott & White Preferred
  • Cigna - (7)
    Cigna-BSW Extended PPO
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    Cigna-LocalPlus
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    Cigna-Open Access Plus
    Cigna-Open Access Plus In-Network
  • DFW ConnectedCare - (1)
    DFW ConnectedCare-American Airlines Employee Benefit Plan
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    EHN-Employers Health Network
  • FirstCare Health Plans - (1)
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    Humana-HumanaChoice (PPO)
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  • Parkland Community Health Plan - (2)
    Parkland Community Health Plan-CHIP
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  • PHCS Network - (1)
    PHCS Network-PHCS Primary PPO
  • Prism Electric - (1)
    Prism Electric-BSW Premier - Prism
  • Superior Health Plan - (3)
    Superior Health Plan-Ambetter Core EPO - Bronze
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    Superior Health Plan-Ambetter Core EPO - Silver
  • TriWest HealthCare - (1)
    TriWest HealthCare-VA-PCCC
  • United HealthCare - (28)
    United HealthCare-All Savers
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    United HealthCare-Erickson Advantage Liberty with Drugs (HMO-POS)
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  • University Mary Hardin-Baylor - (1)
    University Mary Hardin-Baylor-University of Mary Hardin-Baylor
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    WellMed-AARP Medicare Advantage Walgreens (PPO)
    WellMed-UnitedHealthcare Dual Complete (HMO DSNP)
    WellMed-UnitedHealthcare Dual Complete Choice (Regional PPO DSNP)
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    WellMed-UnitedHealthcare Group Medicare Advantage (HMO)
    WellMed-UnitedHealthcare Medicare Advantage Ally (HMO POS CSNP)
    WellMed-UnitedHealthcare Medicare Advantage Choice (Regional PPO)
    WellMed-UnitedHealthcare Medicare Gold (Regional PPO CSNP)
    WellMed-UnitedHealthcare Medicare Silver (Regional PPO CSNP)
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Reviews (102) for Susan Holland Heller, MD

Overall
4.7*
averageRating metric
4.7
Time Care Provider spent with Patient
4.4
Wait Time at Clinic
4.8
Provider showed concern
4.8
Provider included you in decisions
4.8
Rate provider 0-10
4.7
Friendliness/Courtesy of Care Provider

Patient Comments**

5.0 Jul 17, 2025 Flexible, thorough, active listener and compassionate.
4.7 Jul 16, 2025 It is very friendly, explanation very well thank you
4.0 Jul 13, 2025 Good
4.0 Jul 10, 2025 Very well
4.3 Jul 2, 2025 Very good
5.0 Jun 24, 2025 We love Dr. Heller she has been our care provider since Savannah was only weeks old. Thank you Dr. Heller for your services
5.0 Jun 20, 2025 Always thorough and caring
5.0 Jun 11, 2025 Scheduling is more convenient and flexible, plus Dr Heller is always open to address any concerns. She is very kind and professional during every visit.
5.0 Jun 5, 2025 Dr. Holland has been great treating my son, she's been my son's pediatritian since he was 1 year old and I have always had a great experience with her care.
4.0 May 30, 2025 Great doctor with kids during the appointment. Concern that labs taken were not fasting and these labs tend to be accurate when fasting, other wise they can be elevated.
5.0 May 30, 2025 Always patient and listens. Doesn't act like she's in a hurry to get to the next patient.
5.0 May 30, 2025 Listens to every concern and address it according Good to have a provider like it
5.0 May 16, 2025 She always takes the time to explain, and always answers my questions! Great customer service!
5.0 May 15, 2025 Warm, caring and friendly service and treatment.
4.0 May 2, 2025 Well
4.5 Apr 16, 2025 She was personable and caring. Took the time to advise and listen.
4.8 Apr 16, 2025 Dr Susan and her support doctors are really great and takes great care, every time I visit them.
4.8 Apr 14, 2025 Dr. Heller and her team are friendly, caring, and punctual. They really take the time to listen to any concerns and explain when they recommend any sort of treatment.
4.7 Mar 20, 2025 Dr Heller takes time to listen to concerns and comes up with great responses to help. Her demeanor is approachable and comforting.
5.0 Mar 11, 2025 Excelente Dra, atenta a las necesidades de los paciente, escucha las preocupaciones de los padres y hace seguimiento a sus pacientes
4.0 Mar 10, 2025 Good
5.0 Feb 25, 2025 She is thorough and amazing with kids! She is very nice and encourage us to give healthy food and snacks to our baby.

*The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey.

**Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.