Locations of Leslie Waggoner Marchand, LCSW

Biography

Leslie Marchand, LCSW-S, will be leaving Baylor Scott & White - Mental Health effective 10/17/2025. 
Ages Seen
Adults
Geriatrics
Language(s) Spoken
English

Insurances accepted

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  • Baylor Scott & White Health Plan - (7)
    Baylor Scott & White Health Plan-BSW Access PPO
    Baylor Scott & White Health Plan-BSW SeniorCare Advantage HMO
    Baylor Scott & White Health Plan-BSW SeniorCare Advantage PPO
    Baylor Scott & White Health Plan-Covenant Preferred HMO
    Baylor Scott & White Health Plan-EPO Network-Individual/Family
    Baylor Scott & White Health Plan-Hendrick Health Employee Plan
    Baylor Scott & White Health Plan-RightCare STAR Medicaid Network
  • Blue Cross Blue Shield - (36)
    Blue Cross Blue Shield-Blue Advantage - Bronze
    Blue Cross Blue Shield-Blue Advantage - Gold
    Blue Cross Blue Shield-Blue Advantage - Silver
    Blue Cross Blue Shield-Blue Advantage Plus - Bronze
    Blue Cross Blue Shield-Blue Advantage Plus - Gold
    Blue Cross Blue Shield-Blue Advantage Plus - Silver
    Blue Cross Blue Shield-Blue Choice
    Blue Cross Blue Shield-Blue Cross Group Medicare Advantage (PPO)
    Blue Cross Blue Shield-Blue Cross Group Medicare Advantage Open Access (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Choice Plus (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Choice Premier (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Classic (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Dual Care Plus (HMO SNP)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Flex (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Flex Access (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Health Choice (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Protect (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Saver (HMO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Saver Plus (PPO)
    Blue Cross Blue Shield-Blue Cross Medicare Advantage Value (HMO)
    Blue Cross Blue Shield-Blue Essentials
    Blue Cross Blue Shield-Blue Essentials Access
    Blue Cross Blue Shield-Blue Premier
    Blue Cross Blue Shield-Blue Premier Access
    Blue Cross Blue Shield-Consumer Directed HealthSelect
    Blue Cross Blue Shield-Federal Basic Option
    Blue Cross Blue Shield-Federal FEP Blue Focus
    Blue Cross Blue Shield-Federal Standard Option
    Blue Cross Blue Shield-HealthSelect
    Blue Cross Blue Shield-High Performance Network
    Blue Cross Blue Shield-ParPlan
    Blue Cross Blue Shield-STAR Kids
    Blue Cross Blue Shield-TRS-ActiveCare 2
    Blue Cross Blue Shield-TRS-ActiveCare Primary HD
    Blue Cross Blue Shield-TRS-ActiveCare Primary+
    Blue Cross Blue Shield-TRS-Care Standard
  • Catalyst Health Group - (1)
    Catalyst Health Group-Catalyst Health - Baylor Scott & White Preferred
  • Centivo Network - (1)
    Centivo Network-Centivo Network - Baylor Scott & White Premier
  • DFW ConnectedCare - (1)
    DFW ConnectedCare-American Airlines Employee Benefit Plan
  • FirstCare Health Plans - (1)
    FirstCare Health Plans-CHIP
  • Humana - (1)
    Humana-Military BH
  • Medicaid - (1)
    Medicaid-Traditional Medicaid
  • Medicare - (2)
    Medicare-Railroad
    Medicare-Traditional Medicare
  • Nebraska Furniture Mart - (1)
    Nebraska Furniture Mart-Emerald
  • Optum - (1)
    Optum-Optum Behavioral Health
  • TriWest HealthCare - (1)
    TriWest HealthCare-Community Care Network
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Patient Ratings (53)

The patient rating score is an average of all responses to physician-related questions on our nationally recognized Press Ganey Patient Satisfaction Survey .

4.9 overall patient satisfaction
averageRating metric
4.9
Provider included you in decisions
4.9
Provider showed concern
5.0
Friendliness/Courtesy of Care Provider
4.8
Wait Time at Clinic
4.9
Time Care Provider spent with Patient
4.9
Rate Care Provider

Patient Comments (25)

Overview of patient comments

Summary created using AI

Patients appreciate

Leslie Marchand, LCSW receives consistently high praise from patients across multiple dimensions of care. Patients most frequently highlight her exceptional listening skills, describing her as attentive, patient, and easy to talk to. Her compassionate and caring demeanor is mentioned repeatedly, with patients noting she makes them feel comfortable and at ease during sessions. Many reviewers emphasize her professionalism and knowledge, appreciating that she provides helpful solutions, sound advice, and resources tailored to their needs. Patients also value her communication style, noting she is engaging, asks thoughtful questions to draw out information, and comments only when appropriate. Several reviews mention her punctuality and efficiency, with one patient specifically noting she was right on time without delays.

Patients also share

The reviews provide minimal criticism or areas for improvement. With ratings predominantly at 5.0 stars and only a few slightly lower ratings of 4.33 to 4.87 stars, patients express very high satisfaction overall. The lower-rated reviews do not contain specific negative feedback or complaints but rather offer positive comments like "very good" and "very caring," suggesting the slightly reduced ratings may reflect personal rating preferences rather than substantive concerns. No recurring themes of dissatisfaction or specific improvement opportunities emerge from the patient feedback.

Patient comments are gathered from our Press Ganey Patient Satisfaction Survey and are displayed in their entirety. Patients are de-identified for confidentiality and patient privacy.