Making an Appointment
On your first visit, we will begin a permanent record. Please bring any medications you are taking, so that we may accurately determine the dosage and frequency. We will ask you to complete a medical history and registration form. Please bring your insurance card and try to arrive at least thirty minutes early for your first visit. If you have been under the care of another doctor, we may ask your permission to transfer some of your records.
Canceling an Appointment
Our appointments are confirmed by an automated service. Please listen carefully and follow the prompts to either confirm or cancel your appointment. If you later decide that you are unable to keep your appointment or you are going to be late, please call your physician’s office as soon as possible. This courtesy allows us to be of service to other patients.
A charge of $25.00 may be assessed for each no-show or late-cancellation of an appointment. Please understand that insurance companies consider this charge to be entirely the patient's responsibility.
A "no-show" is missing a scheduled appointment.
A "late cancellation" is canceling on the same day as an appointment.
If you have an urgent problem, you may call your physician’s office to schedule an appointment. However, if you feel it is a life-threatening emergency, call 911. Do not delay by calling the doctor’s office first.
Our preferred method for refilling prescriptions is to have your pharmacist send a refill request electronically to our office with your name and the prescription you need to be refilled. Because we do not have access to your medical records at night or on weekends, we are unable to refill prescriptions during those times.
At BSW Southlake Family Medicine, we have a strict patient confidentiality policy. Your medical record is strictly private and will not be shared with your employer, friends, or relatives without your written permission.