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Virtual Care
Keeping Texans healthy from home

We're making it easy for you
 to get the care you need when you need it

Receive quality and convenient care with a Baylor Scott & White doctor using MyBSWHealth on a smartphone, computer or tablet.

Video Visit

Complete a face-to-face visit with your doctor using a camera-enabled device. How does a video visit work?

Who will treat me?

Just like a traditional office visit, you choose which doctor you will see. This could be your established doctor or a new doctor.

How to schedule a video visit:

Schedule an appointment, and your doctor will contact you to convert your appointment to a video visit as appropriate.

Estimated cost: varies by insurance

What can be treated at a video visit?

We are expanding our virtual care offerings. Now you can see your primary care provider or specialist for normal office visits.

eVisit

Complete a 5-10 minute questionnaire and receive a response in less than an hour. How does an eVisit work?

Who will treat me?

Your eVisit will be evaluated by a Baylor Scott & White provider who will have access to your medical record and can prescribe medication as needed.

How to schedule an eVisit:

Start an eVisit anytime through MyBSWHealth. Your eVisit will be reviewed between 8 a.m. - 8 p.m. every day of the week.

Estimated cost: $40

What can be treated at an eVisit?

  • COVID-19 screening
  • Cold, flu and allergies
  • Skin conditions
  • Tobacco cessation
  • Stomach/digestive issues
  • Minor eye conditions
  • Vaginal yeast infection
  • Bladder infection (UTI)
Sign up for MyBSWHealth
Have you signed up? Even if this is your first visit with us, you can create a MyBSWHealth account using one of the three easy ways below.

How video visits work

Create a MyBSWHealth account or log in

Your first step is to log in to MyBSWHealth. Don't have an account yet? Text BETTER to 88408 to download the MyBSWHealth App or visit MyBSWHealth.com.

If this visit is for a minor, the parent or legal guardian must also have an account linked to the minor's account to act as proxy. For assistance, call 855.691.0180.

Schedule an appointment

To schedule a visit with your current Baylor Scott & White doctor:

  1. Log in to MyBSWHealth App or MyBSWHealth.com
  2. Select "Schedule an appointment"
  3. Choose the doctor, visit type and time most convenient for you

Your doctor will review your information and determine if you need to be seen virtually (by video) or in person. The doctor's office will contact you one to three days prior to your appointment to discuss next steps.

To schedule a visit with a doctor you haven't seen before:

  1. Log in to MyBSWHealth App or MyBSWHealth.com
  2. Select "Find care" and search for the doctor you wish to see
  3. Call the doctor's office to schedule an appointment

Your doctor will review your information and determine if you need to be seen virtually (by video visit) or in person. The doctor's office will contact you one to three days prior to your appointment to discuss next steps.

Prepare for your visit

Your doctor's office will contact you prior to your visit to give you specific instructions. Here are some tips to ensure a successful visit:

Check-in

  • eCheck-in is required and available up to three days before your appointment
  • Log in to MyBSWHealth to complete the eCheck-in prior to your appointment

Identification

  • Have a photo ID ready (examples include driver license or passport)
  • Have your insurance information

Device

  • Make sure your device is plugged in or fully charged
  • Make sure you have a reliable WiFi connection
  • Have headphones available if you need privacy or are hearing impaired
  • If prompted, allow any extensions and test your hardware
  • If prompted, allow access to your camera and microphone

Time for your visit

Log in to your video 15 minutes before your scheduled appointment and follow the steps below:

  • Find a quiet, well-lit space where you're less likely to be interrupted
  • Reference the instructions from your doctor to enter your video visit
  • Test your WiFi, video and audio
  • If entering from your MyBSWHealth account, find your scheduled appointment, click on it and select the Begin Visit button

Note: You may be billed for any out-of-pocket costs, such as co-pay, deductible or coinsurance based on your health insurance plan.

Having trouble?

  • Ensure you have a good WiFi or cell signal
  • If possible, try a different device (smart phone, computer, etc.)
  • Restart your device

If you are still having trouble, call MyBSWHealth Patient Technical Support at 855.691.0180.

How eVisits work

Create a MyBSWHealth account or log in

Your first step is to log in to MyBSWHealth. Don't have an account yet? Text BETTER to 88408 to download the MyBSWHealth App or visit MyBSWHealth.com.

If this visit is for a minor, the parent or legal guardian must also have an account linked to the minor's account to act as proxy. For assistance, call 855.691.0180.

Begin an eVisit

In MyBSWHealth, choose eVisit. You may start an eVisit anytime. Follow the prompts to complete screening questionnaire. The questionnaire typically takes 5-10 minutes to complete.

Receive treatment plan

Your eVisit will be reviewed between 8 a.m. - 8 p.m. every day of the week. A treatment plan is typically provided within an hour.

If a medication is prescribed, you will be able to choose your preferred pharmacy.

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