Baylor Scott & White Douglass Community Clinic Plano

Making An Appointment

On your first visit, we will begin a permanent record. Please bring any medications you are taking, so that we may accurately determine the dosage and frequency. We will ask you to complete a medical history and registration form. Please bring your insurance card and try to arrive at least thirty minutes early for your first visit. If you have been under the care of another doctor, we may ask your permission to transfer some of your records.

We have three appointment categories that take up varying amounts of time:

• Annual exams or new patient visits—Plan on spending one hour including check-in time, filling out forms and the actual physician visit
• Follow-up Exams—30 minutes
• Sick Visits—Varies depending on the illness, but plan on at least 30minutes

Canceling An Appointment

Our appointments are verified by Televox, an automated system. If you later decide that you are unable to keep your appointment or you are going to be late, please call your physician’s office as soon as possible. This courtesy allows us to be of service to other patients.

Emergency Care

If you have an urgent problem, you may call your physician’s office to schedule an appointment. However, if you feel it is a life-threatening emergency, call 911. Do not delay by calling the doctor’s office first.

Prescription Refills

Our preferred method for refilling prescriptions is to have your pharmacist fax our office with your name and the prescription you need to be refilled. Because we do not have access to your medical records at night or on weekends, we are unable to refill prescriptions during those times.

Confidentiality

At Baylor Scott & White Douglass Community Clinic - ​Plano, we have a strict patient confidentiality policy. Your medical record is strictly private and will not be shared with your employer, friends or relatives without your written permission.

MyBSWHealth is an online tool where you can communicate with your providers, schedule an appointment, access and manage your family’s health.

We offer an easy, secure way to pay your HTPN bill online through MyBSWHealth.

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of financial counselors is here to help. We encourage you to speak to a member of our team at any time – before, during or after care is received.

Baylor Scott & White has established agreements with several types of insurances in an effort to make sure your health needs are covered.