Questions
Our team can help you:
Please note that our team cannot provide clinical advice. If you have an emergency, please call 911.
Get care from anywhere
Download the MyBSWHealth app. Text BETTER to 88408 to get started.
Manage your family's care
Request proxy access in the MyBSWHealth app to help family members schedule their appointments, view test results, message doctors and more.
Request now
As a reminder, masking is still required when entering our facilities.
As an outreach of Baylor Scott & White Health's Christian mission of healing, Baylor Scott & White Douglass Community Clinic – Plano seeks to provide quality healthcare and a compassionate medical home to patients and families who do not have access to a primary care physician.
We specialize in the management of chronic diseases and preventive care, especially for patients who have previously had limited access to medical care. We offer financial assistance for the medical care we provide based on Baylor Scott & White Health's eligibility plan. If you qualify for financial assistance we request a $10 co-pay at each visit.
Our services are designed with you in mind so managing your healthcare needs is as simple as possible.
To ensure that your visit to our office is as convenient and efficient as possible, we are pleased to offer our registration forms online. The patient registration form may be completed electronically and printed for better legibility or completed manually.
New Patient Registration Forms
Authorization Forms
We do not release your medical information without your authorization.
Managing Someone Else's Healthcare
If managing the healthcare of minors or adults, download the appropriate form above.
On your first visit, we will begin a permanent record. Please bring any medications you are taking, so that we may accurately determine the dosage and frequency. We will ask you to complete a medical history and registration form. Please bring your insurance card and try to arrive at least thirty minutes early for your first visit. If you have been under the care of another doctor, we may ask your permission to transfer some of your records.
We have three appointment categories that take up varying amounts of time:
Our appointments are verified by Televox, an automated system. If you later decide that you are unable to keep your appointment or you are going to be late, please call your physician’s office as soon as possible. This courtesy allows us to be of service to other patients.
If you have an urgent problem, you may call your physician’s office to schedule an appointment. However, if you feel it is a life-threatening emergency, call 911. Do not delay by calling the doctor’s office first.
Our preferred method for refilling prescriptions is to have your pharmacist fax our office with your name and the prescription you need to be refilled. Because we do not have access to your medical records at night or on weekends, we are unable to refill prescriptions during those times.
At Baylor Scott & White Douglass Community Clinic - Plano, we have a strict patient confidentiality policy. Your medical record is strictly private and will not be shared with your employer, friends or relatives without your written permission.
MyBSWHealth is an online tool where you can communicate with your providers, schedule an appointment, access and manage your family’s health.
We offer an easy, secure way to pay your HTPN bill online through MyBSWHealth.
At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of financial counselors is here to help. We encourage you to speak to a member of our team at any time – before, during or after care is received.
Baylor Scott & White has established agreements with several types of insurances in an effort to make sure your health needs are covered.
Baylor Scott & White Douglass Community Clinic – Plano offers expertise and treatment options conveniently located near you.
Acute Disease Management
Preventive Health
Chronic Disease Management
Immunizations