When you call for an appointment, please state the reason for your visit. This allows us to set aside an appropriate amount of time for your particular problem, Your conversations with our staff, of course, are confidential.
Please call only during office hours to schedule your appointment. If you cannot make your appointment, please let us know as far in advance as possible. This permits us to see another patient in your place and allows us to reschedule your appointment at the earliest possible time. We appreciate the value of your time and will make every effort to see you on schedule. However, at times, emergencies or surgeries can cause delays. We ask your understanding in such situations. Please leave your phone number at the time you make the appointment, in case we should need to contact you.
During office hours minor emergencies such as lacerations, sprains, fractures and acute illnesses which demand immediate attention will be worked into the schedule as soon as possible on the day of injury or onset of illness. As a courtesy to our regularly scheduled patients, we ask that you call before coming to the office, if at all possible. For major life threatening emergencies dial 911 or go directly to the emergency room at the nearest hospital.
After Hours Calls
Call 911 for life threatening emergencies. For urgent problems of a less serious nature call 972.817.1000.
Calls concerning less serious emergencies will be forwarded to the physician on call. The physician will return your call and either arrange to see you then, or the following day. In some cases the physician may arrange to see you or have you seen in the Emergency Room.
The clinic utilizes Baylor Scott & White Medical Center – Irving and Las Colinas Medical Center for patient problems requiring hospitalization. Baylor Scott & White – Irving, LCMC, and several area surgery centers are used for certain diagnostic or therapeutic procedures not available at our offices. Patients hospitalized by our Family Practice and Internal Medicine physicians are followed by Inpatient Physician Associates. Our physician specialists will follow their own patients, in most cases.
Baylor Scott & White Medical Center – Irving is located at 1901 N. MacArthur Blvd and their phone number is 972.579.8100.
Las Colinas Medical Center is located at 6800 N. MacArthur Blvd and their phone number is 972.969.2000.
Prescription refills are handled only during office hours. Call your pharmacy for refills before you have used all of your medication, preferably at least 48 hours in advance. Call the pharmacy even if there are no refills remaining. The pharmacy will then electronically contact the doctor’s office for authorization to refill the prescription. In certain circumstances a follow-up office visit may be required before the medication is refilled. Try to anticipate your medication needs before weekends, holidays or going on vacation.
At times you will have questions about minor problems which our staff is trained to handle by phone. Should your situation require additional professional information or advice, we will return your call as soon as possible or at an arranged time. If you feel your problem is urgent, please tell the receptionist and your call will be handled immediately.