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Requesting Medical Records

​When it comes to personal information, we want to protect your privacy. This page is designed to answer commonly asked questions regarding the proper disclosure of information.

Who can rec​eive health information?​
Anyone with pr​​oper authorization from the patient, parent or legal guardian.

How can someone obtain a copy of his/her health information?
The patient, parent or legal guardian must sign a Release of Information form that authorizes Baylor Scott & White Medical Center – White Rock to release copies of his/her records to whom he /she has authorized. You will need to provide a photo ID.

What is the turn-around time for requested information?
Information will be mailed out typically within 4 business days.

How would a primary care physician obtain​​​ a copy of a patient’s record?
The primary care physician may always request these records directly from health information management. However, if your physician is on staff at the hospital, he or she may have access to obtain the information through our physician portal.

Otherwise, complete the authorization form with the physician’s information that you would like us to send them to.

Is there a charge for copies of the record?
There will be a fee charged for records based on the number of pages released and in accordance with the Texas Department of State Health.

Download a copy of the release of information

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