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Financial Assistance Options

We understand you may be experiencing financial hardship during the COVID-19 Public Health Emergency. We are here to help you.

We have implemented the following changes to our normal billing and collection practices for all patients during the COVID-19 crisis:

  • We will continue to send statements via mail and email on the normal schedule. If you need to have your account(s) temporarily placed on hold, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. via phone or online chat.
  • Our Medicaid Eligibility Representatives can assist you by phone with questions regarding Medicaid eligibility and pending Medicaid Applications.
  • For patients currently on a payment plan that need a change to the original arrangement, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. . If your payment plan is with Clear Balance please contact them at 888.334.4022.
  • For patients needing financial assistance, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. Depending on your circumstance, we may be able to qualify you instantly over the phone.

In addition to the measures above, our third-party collection agencies have also implemented similar measures to assist you during this unprecedented time.

Key Contacts

Customer service phone numbers


ClearBalance payment arrangements

Medicaid eligibility companies

  • DFW Hospital Locations: Eligibility Consultants Incorporated (ECI): 800.452.6343
  • Central Texas Locations: MedData: 254.724.5414

Collection agencies

Cover your cost of care
At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a member of our team at any time – before, during or after care is received.
Financial Assistance Program
For this program, you will be required to provide information on your household finances through a confidential application with supporting documentation to determine eligibility. Learn more
Other Assistance Programs
There are several third-party assistance and community outreach programs that may be available to you to help you pay your medical bills. Learn more
Interest-Free Payment Plans
If you have difficulty paying your bill in full, our staff can help set up extended, interest-free payment plans. Learn more
Uninsured Patient Discount
If you don't have health insurance coverage and don't receive financial assistance under our program, we will apply a discount to non-covered healthcare items and services provided.​​​​ Learn more

Financial assistance documents

View Financial Assistance Documents for all Baylor Scott & White Health Controlled Affiliates.

Documents are available in English, Español, Русский, 한국어, Tiếng Việt, العربية, Français and 简体中文.

Contact us

By Phone

Monday through Friday from 8 a.m. to 5 p.m.

Central Texas
Tollfree: 1.800.994.0371

North Texas
Tollfree: 1.800.725.0024

By Mail

Send us your completed application along with the supporting documents to:

Baylor Scott & White Health
Attn: Financial Assistance Application
301 N. Washington Ave
Dallas, Texas 75246


Have questions about patient billing or financial assistance? We're here to help. Use this form to submit your question to one of our customer service representatives.

Complete the Form

In Person

Visit your financial counselor and learn more about your financial assistance options.

Location Information

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