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Pay Your Bill

We understand you may be experiencing financial hardship at this time due to business closures and shelter in place orders. We are here to help you.

We have implemented the following changes to our normal billing and collection practices for all patients during the COVID-19 crisis:

  • We will continue to send statements via mail and email on the normal schedule. If you need to have your account(s) temporarily placed on hold, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. via phone or online chat.
  • Our Medicaid Eligibility Representatives can assist you by phone with questions regarding Medicaid eligibility and pending Medicaid Applications.
  • For patients currently on a payment plan that need a change to the original arrangement, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. . If your payment plan is with Clear Balance please contact them at 888.334.4022.
  • For patients needing financial assistance, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. Depending on your circumstance, we may be able to qualify you instantly over the phone.

In addition to the measures above, our third-party collection agencies have also implemented similar measures to assist you during this unprecedented time.

Key Contacts

Customer service phone numbers

Email

ClearBalance payment arrangements

Medicaid eligibility companies

  • DFW Hospital Locations: Eligibility Consultants Incorporated (ECI): 800.452.6343
  • Central Texas Locations: MedData: 254.724.5414

Collection agencies

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill

View​ our guide to understand your Baylor Scott & White billing statement.​​​

If you are paying a bill from a HealthTexas Provider Network (HTPN) physician practice, please visit the MyBSWHealth.​​

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Baylor Scott & White expects all patients to accept and meet the financial obligation associated with the care received.
 
 
If you are unable to meet your financial obligation, please speak to a financial counselor and review Baylor Scott & White's financial assistance policy and options. Baylor Scott & White also offers the option to set up extended, interest free payment plans if you can’t pay your bills all at once.
  • Understanding your hospital bill statement

    View our guide to understand your Baylor Scott & White billing statement.

Paying your bill in Central Texas

A list of options for paying your bill for the Temple/Killeen/Waco, Austin/Round Rock, the Brazos Valley and the Hill Country regions.

  • Pay Online
  • Pay by Mail
  • Pay by Phone
  • Pay in Person

Pay Online

BSWH offers two online payment options for Central Texas facilities through MyBSWHealth:

  • Make a one-time payment by selecting the “Pay a Bill as a Guest” option.
  • Enroll or login to your MyChart account to view account balances and statements, initiate payments or enroll in paperless statements.

Pay by Mail

To ensure that your payment is properly applied to your account, detach the slip from your Baylor Scott & White billing statement, return this slip with your payment and include your account number on your check and/or money order.

Please mail payments to:

Baylor Scott & White Health
PO Box 674350
Dallas, TX 75267-4350

Pay by Phone

If you have a question or would like to speak or make a payment with a representative, our dedicated customer service department is available at 1.800.994.0371, Monday through Friday from 8 a.m. to 5 p.m.

Pay in Person

Payment can be made in person at the facility where you received your services or to find out the nearest Baylor Scott & White clinic to you, call 1.800.994.0371.

Paying your bill in North Texas

A list of options for paying your bill for Dallas-Fort Worth Metroplex.

  • Pay Online
  • Pay By Mail
  • Pay By Phone
  • Pay in Person

Pay Online

 Baylor Scott & White is moving to a new electronic health record system between June 1, 2019 - July 1, 2020. Each hospital will show a transition date below.

Baylor Scott & White Medical Center - Waxahachie (6/1/2019)
Baylor University Medical Center (9/1/2019)
Baylor Scott & White All Saints - Fort Worth (9/1/2019)
Baylor Scott & White Heart and Vascular - Dallas (9/1/2019)
Baylor Scott & White Medical Center - Lake Pointe (2/1/2020)
Baylor Scott & White Medical Center - Centennial (2/1/2020)
Baylor Scott & White Medical Center - Irving (tentatively planned 6/27/2020)
Baylor Scott & White Medical Center - Grapevine  (tentatively planned 6/27/2020)
Baylor Scott & White Medical Center - McKinney (tentatively planned 6/27/2020)
Baylor Scott & White The Heart Hospital - McKinney (tentatively planned 6/27/2020)
Baylor Scott & White Medical Center - Plano (tentatively planned 6/27/2020)
Baylor Scott & White The Heart Hospital - Plano (tentatively planned 6/27/2020)
Baylor Scott & White The Heart Hospital - Denton (tentatively planned 6/27/2020)

If your date of service was prior to the listed transition date, please visit our North Texas Online Bill Pay portal to make a one-time payment or create an account. Please call 800.725.0025 if you have any questions.

If your date of service was on or after the listed transition date, please visit MyBSWHealth to make a payment. Please call 800.994.0371 if you have any questions.

If you are a Centennial or Lake Pointe patient with a discharge date prior to March 1, 2018, please call Diversified Healthcare Services at 877.705.5129 Monday through Friday from 8 a.m. to 5 p.m. to make a payment.

For a physician bill from a Health Texas Provider Network (HTPN) physician practice, please visit MyBSWHealth.

You may receive bills from other providers. Please call their offices directly for payment options.

Pay By Mail

To ensure that your payment is properly applied to your account, detach the slip from your Baylor Scott & White billing statement, return this slip with your payment and include your account number on your check.

You may also pay by credit card (Visa, MasterCard, American Express, Discover).

View Mailing Addresses for Your Baylor Scott & White Facility

Pay By Phone

Customer Service: If you have a question or would like to speak or make a payment with a representative, our dedicated Customer Service Department is available Monday to Friday from 8 a.m. to 5 p.m.

Local number: 214.820.3151
Toll free number: 1.800.725.0024

Interactive Voice Response: Need to call after hours? Our telephone interactive voice response system gives you the ability to make a payment, check balances, and request an itemized statement 24 hours a day, seven days a week. All payments made Monday through Friday before 5 p.m. will post the same day. Payments made after 5 p.m. Monday through Friday will post the next business day. Payments made on weekends or holidays will post the next business day.

Pay in Person

Payment can be made in person at the facility where you received your services.

Contact us
By Phone

Monday through Friday from 8 a.m. to 5 p.m.

Central Texas
Tollfree: 1.800.994.0371

North Texas
Tollfree: 1.800.725.0024
Online

Have questions about patient billing or financial assistance? We're here to help. Use this form to submit your question to one of our customer service representatives.

Complete the Form

In Person

Visit your financial counselor and learn more about your financial assistance options.

Location Information

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