Maintain Medicaid coverage

Stay current on your renewal and alert Texas Health and Human Services (HHSC) of any changes. 

  • Keep your household and contact information updated with HHSC (for example, new address, new baby, job changes, etc.). Visit  or call 2-1-1 and select the appropriate option.
  • Look for the renewal notices mailed in yellow envelopes that say “Action Required” in red or sent electronically.
  • Complete and return renewal packets before the deadline provided. 

Enrollment assistance or questions 

Baylor Scott & White offers free one-on-one consultations through our partners—Elevate and Eligibility Consultants, Inc. (ECI)—to make finding and applying for Medicaid faster and easier. For questions or assistance, contact one of our eligibility partners in your region: 

  • Elevate: Temple/Killeen/Waco, Austin/Round Rock, The Brazos Valley, and Hill Country. Call 1.844.548.5591
  • Eligibility Consultants, Inc. (ECI): Dallas-Fort Worth Metroplex. Call 1.800.452.6343

Marketplace option

If you are not eligible to continue your Medicaid coverage, you may be able to get health insurance through the Health Insurance Marketplace. To learn more, go to or call 1.800.318.2596 (toll-free).

We truly value the health and well-being of your family and want to ensure you remain covered for all services available to you.