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Lucy Ortiz, MD

Internal Medicine
Accepts New Patients
portal
About
Serving all people by providing personalized health and wellness through exemplary care, education and research.

LanguagesEnglish, Spanish
Ages SeenAdults, Geriatrics
Hospital Affiliations
  • Baylor Scott & White Medical Center - Round Rock
  • Baylor Scott & White Medical Center - Temple
Insurance Accepted
*Accepted plans and benefits may vary by location.
INSURANCE PLAN
ACCEPTS NEW PATIENTS
Cigna - CAC Plan
Accepts New Patients
Cigna - Cigna Choice Fund
Accepts New Patients
Cigna - EPO
Accepts New Patients
Cigna - Flexcare
Accepts New Patients
Cigna - HMO
Accepts New Patients
Cigna - HMO Open Access
Accepts New Patients
Cigna - HMO/POS
Accepts New Patients
Cigna - LocalPlus
Accepts New Patients
Cigna - LocalPlusIN
Accepts New Patients
Cigna - Network
Accepts New Patients
Cigna - Network Open Access
Accepts New Patients
Cigna - Network POS
Accepts New Patients
Cigna - Open Access Plus
Accepts New Patients
Cigna - POS
Accepts New Patients
Cigna - POS Open Access
Accepts New Patients
Cigna - PPO
Accepts New Patients
Healthscope - DART ACO
Accepts New Patients
Healthscope - DART ACO Flex
Accepts New Patients
Medicare Railroad - Medicare Railroad
Accepts New Patients
Medicare - Traditional Medicare
Accepts New Patients
Scott & White Health Plan - BSW Preferred EPO Network
Accepts New Patients
Scott & White Health Plan - BSW Preferred HMO - Large Group
Accepts New Patients
Scott & White Health Plan - BSW Preferred HMO Network
Accepts New Patients
Scott & White Health Plan - BSW Preferred PPO Network
Accepts New Patients
Scott & White Health Plan - BSWH Employee Network - PPO & HSA
Accepts New Patients
Scott & White Health Plan - BSWH Employee Network - SEQA & EQA
Accepts New Patients
Scott & White Health Plan - Cigna PPO Network - Out-of-Area Member Plan
Accepts New Patients
Scott & White Health Plan - EPO Network-Group
Accepts New Patients
Scott & White Health Plan - EPO Network-Individual/Family
Accepts New Patients
Scott & White Health Plan - ERS BSW Preferred HMO Network
Accepts New Patients
Scott & White Health Plan - HMO Network - Large Group
Accepts New Patients
Scott & White Health Plan - HMO Network-Group
Accepts New Patients
Scott & White Health Plan - HMO Network-Individual/Family
Accepts New Patients
Scott & White Health Plan - McLane Group Network
Accepts New Patients
Scott & White Health Plan - PHCS/OPTUM - PPO Network - Out-of-Area Member Plan
Accepts New Patients
Scott & White Health Plan - PPO Choice Network
Accepts New Patients
Scott & White Health Plan - PPO Choice Preferred Network
Accepts New Patients
Scott & White Health Plan - PPO Network-Group
Accepts New Patients
Scott & White Health Plan - RightCare STAR Medicaid Network
Accepts New Patients
Scott & White Health Plan - SeniorCare Advantage HMO
Accepts New Patients
Scott & White Health Plan - SeniorCare Advantage PPO
Accepts New Patients
Scott & White Health Plan - Texas Statewide PPO
Accepts New Patients
Scott & White Health Plan - TRS - Active Care Participants Network
Accepts New Patients
Superior - Ambetter Balance Care - Silver
Accepts New Patients
Superior - Ambetter Essential Care - Bronze
Accepts New Patients
Superior - Ambetter Secure Care - Gold
Accepts New Patients
Superior - CHIP
Accepts New Patients
Superior - CHIP Perinate
Accepts New Patients
Superior - Foster Care
Accepts New Patients
Superior - STAR
Accepts New Patients
Texas Medicaid & Healthcare Partnership (TMHP) - TMHP Medicaid
Accepts New Patients
Tricare - Tricare Extra
Accepts New Patients
Tricare - Tricare Prime
Accepts New Patients
Tricare - Tricare Select
Accepts New Patients
TriWest - VA-PCCC
Accepts New Patients
UnitedHealth - AARP Medicare Complete
Accepts New Patients
UnitedHealth - Charter EPO
Accepts New Patients
UnitedHealth - Charter HMO
Accepts New Patients
UnitedHealth - Charter POS
Accepts New Patients
UnitedHealth - CHIP
Accepts New Patients
UnitedHealth - Choice +HMO
Accepts New Patients
UnitedHealth - Choice EPO
Accepts New Patients
UnitedHealth - Choice HMO
Accepts New Patients
UnitedHealth - Choice Plus POS
Accepts New Patients
UnitedHealth - Core Choice Plus POS
Accepts New Patients
UnitedHealth - Core EPO
Accepts New Patients
UnitedHealth - Core HMO
Accepts New Patients
UnitedHealth - Dual Complete Medicare Advantage
Accepts New Patients
UnitedHealth - Group Medicare Advantage
Accepts New Patients
UnitedHealth - Medicare Complete
Accepts New Patients
UnitedHealth - Medicare Gold
Accepts New Patients
UnitedHealth - Medicare Silver
Accepts New Patients
UnitedHealth - Navigate EPO
Accepts New Patients
UnitedHealth - Navigate HMO
Accepts New Patients
UnitedHealth - Navigate HMO+
Accepts New Patients
UnitedHealth - Navigate POS
Accepts New Patients
UnitedHealth - Nexus ACO OA
Accepts New Patients
UnitedHealth - NexusACO R
Accepts New Patients
UnitedHealth - Options PPO
Accepts New Patients
UnitedHealth - PPO
Accepts New Patients
UnitedHealth - Secure Horizons
Accepts New Patients
UnitedHealth - Select +
Accepts New Patients
UnitedHealth - Select EPO
Accepts New Patients
UnitedHealth - Select HMO
Accepts New Patients
UnitedHealth - Select Plus POS
Accepts New Patients
UnitedHealth - STAR
Accepts New Patients
UnitedHealth - STAR Kids
Accepts New Patients
UnitedHealth - STAR+PLUS
Accepts New Patients
UnitedHealth - UHC West Signature Value Gated HMO
Accepts New Patients
Insurance listings are subject to change without prior notice. Please call the physician's office or health plan to verify coverage information prior to scheduling your visit or procedure. PPO Network Agreements include participating Employers and/or Administrator only. Not all members participating in contracted networks have in network access. Networks include Beech Street, HealthSmart, PHCS and Texas True Choice. In network participation is updated on a monthly basis by the network.
Background
Education
  • Residency: Internal Medicine, San Juan City Hospital (Puerto Rico) (2009)
  • Medical School: Medical Doctor, Universidad Iberoamericana (2005)
  • Residency: Internal Medicine, San Juan City Hospital (2009)
Certifications
  • Internal Medicine (General Cert) - American Board of Internal Medicine
Industry Relationships

Baylor Scott & White Health’s vision is to be the most trusted name in giving and receiving safe, quality, compassionate healthcare. As part of that vision, Baylor Scott & White Health is committed to dealing honestly, fairly and with integrity in all matters to provide exemplary patient care, broaden medical knowledge, train the next generation of physicians and support outside relationships that promise public benefit.To that end, Baylor Scott & White Health physicians may collaborate with health care industry partners such as pharmaceutical, biotech, or medical device companies (collectively referred to as Industry) to help develop medical breakthroughs, or provide medical expertise or education.To promote professional and commercial integrity in such matters, physicians who are employed, contracted for administrative duties or performing research with Baylor Scott & White Health seek advanced approval for certain new Industry relationships, and report their Industry relationships and activities to the Office of Corporate Compliance annually for review.

Baylor Scott & White Health publicly discloses reported payments to these physicians and their immediate family members of $5,000 or more from Industry companies with which the physicians interact as part of their professional activities.The information on this website may differ somewhat from information on other publicly available databases due to different reporting periods, definitions, or reporting requirements.Patients may visit CMS’ Open Payments Database for more information, and should feel free to speak with their physician about relationships with Industry.

As of May 13, 2019, Lucy Ortiz, MD  has reported no outside relationship with Industry that is applicable to this listing.

Reviews(55)
Overall: 4.5*
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Wait Time at Clinic
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Care Provider showed Concern for Questions/Worries
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Time Care Provider spent with Patient

Patient Comments**

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Oct 16, 2019
My husband and I are both very happy with the care we have received since starting with Baylor Scott and White.
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Oct 11, 2019
excellent doctor
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Sep 28, 2019
she was great felt she actually cared and listened to me. felt very comfortable with her.
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Sep 11, 2019
very pleasant experience and looking forward to my next visit.
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Sep 5, 2019
not Veteran friendly. no concern for my needs as a patient trying to get employment. attitude was not this is what we can do' vs. this is what we can't do' ... big difference. no one is interested in what we can't do. more interested in what we can do. no concern at all. I'm changing providers to a more veteran friendly primary care provider
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Jul 21, 2019
dr Ortiz is very patient with my questions since I am not usually in bad health.
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Jul 6, 2019
this was my first visit with dr. ortiz. i found her to be very thorough and positive regarding my care.
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Jun 28, 2019
felt comfortable
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Jun 27, 2019
Excellent Doctor & staff..
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Jun 25, 2019
doctor was very friendly and helpfully
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Jun 25, 2019
very nice knowledgeable and professional at all times but always very caring manner.
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Jun 23, 2019
excellent
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Jun 20, 2019
very good
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Jun 20, 2019
Dr Ortiz never fails to talk with me in detail regarding my care and her recommendations for an approach to treatment. She includes me in the decision making process and listens, as well as shares, my preference for the most conservative approach to the use of medication. She's very supportive of my desire to limit pharmaceutical intervention to only those things medically necessary and to allow me to try a more holistic approach first where possible.
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Jun 18, 2019
Abrupt and seemed rushed.
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Jun 16, 2019
VERY PLEASED----
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Jun 13, 2019
Great
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Jun 13, 2019
My husband and I both see Dr. Ortiz and she seems to cover everything! We appreciate her overall knowledge of what would be best for us. She listens to us and what we experience.
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Jun 12, 2019
She seems to be a good match for the treatment I need
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Jun 11, 2019
I am planning to have her as my PCP now- I liked her that much
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Jun 6, 2019
Excellent, excellent, excellent
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May 28, 2019
we have no complaints of this provider nor the nurse , they listen the give you hug if you are upset and they move quickly to get you seen by other specialist when necessary as soon as possible meaning that very same day
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