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Primary care solutions right in your neighborhood

Located within our Health and Wellness Center, the new and modern Family Health Center provides primary medical care services in a comfortable and welcoming atmosphere to residents from the community. The Family Health Center is operated by a team of healthcare professionals that includes a physician, nurse practitioner, behavioral health therapist/social worker, diabetes educators, registered dietitians and a referral coordinator.

We offer a collaborative, team approach to caring for patients and work together to combine services in one visit, reducing the number of visits needed for care. This patient-centered practice ensures patients and members receive comprehensive care, specialty care and access to supporting wellness services.

Insurances accepted

Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.

Insurance listings are subject to change without prior notice. Please call the hospital or health plan to verify coverage information before scheduling your visit/procedure.
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  • Aetna - (22)
    Aetna Signature Administrators
    Choice POS II
    Health Network Only
    Aetna Medicare Dual Complete Plan (HMO D-SNP)
    Aetna Medicare Eagle Plan (PPO)
    Aetna Medicare Freedom Plan (PPO)
    Aetna Medicare Freedom Preferred Plan (PPO)
    HMO
    Aetna Medicare Eagle II (PPO)
    Select
    Open Choice PPO
    Open Access Managed Choice
    Aetna Medicare Value Plan (HMO)
    Aetna Medicare Prime Plan (HMO)
    QPOS
    Aetna Medicare Choice II Plan (PPO)
    Group Retiree Medicare PPO - Limited to Exxon/Mobil
    STAR
    CHIP
    Open Access Select
    Open Access Elect Choice
    Managed Choice
  • American Health Advantage of Texas - (1)
    American Health Advantage of Texas HMO I-SNP
  • Blue Cross Blue Shield - (23)
    Blue Essentials
    Blue Premier
    ParPlan
    Federal Basic Option
    Consumer Directed HealthSelect
    Blue Premier Access
    Blue Choice
    Federal Standard Option
    Blue Advantage Plus - Bronze
    Blue Advantage - Bronze
    TRS-Care Standard
    TRS-ActiveCare Primary HD
    TRS-ActiveCare Primary
    Blue Advantage - Silver
    Blue Advantage Plus - Gold
    HealthSelect
    TRS-ActiveCare Primary+
    Blue Cross Medicare Advantage Dual Care Plus (HMO SNP)
    Blue Cross Group Medicare Advantage (PPO)
    Blue Advantage Plus - Silver
    Blue Cross Medicare Advantage (HMO)
    Blue Essentials Access
    Federal FEP Blue Focus
  • Cigna - (9)
    LocalPlus
    Open Access Plus
    BSW Extended PPO
    Choice Fund
    Open Access
    Cigna Medicare Advantage
    Cigna HealthSpring
    Point of Service Open Access
    Open Access Plus In-Network
  • DFW ConnectedCare - (1)
    American Airlines Employee Benefit Plan
  • EHN - (1)
    Employers Health Network
  • First Health/Coventry - (1)
    First Health/Coventry Network
  • HealthSmart - (2)
    ACCEL Network
    Preferred Network
  • Humana - (11)
    ChoiceCare
    Humana Preferred
    National POS
    PPO
    Humana Gold Plus (HMO)
    Humana Gold Plus SNP-DE (HMO D-SNP)
    Humana Honor (PPO)
    Humana USAA Honor with Rx (PPO)
    HumanaChoice (Regional PPO)
    HumanaChoice (PPO)
    Humana Gold Choice (PFFS)
  • Imagine Health - (1)
    Imagine Health Network
  • Nebraska Furniture Mart - (3)
    Pearl
    Emerald
    Onyx
  • Parkland Community Health Plan - (1)
    STAR - HealthFirst
  • PHCS Network - (1)
    PHCS Primary PPO
  • Superior Health Plan - (4)
    STAR+PLUS
    Wellcare
    Ambetter Core EPO - Silver
    Wellcare by Allwell
  • Superior HealthPlan - (1)
    STAR+PLUS
  • TriWest HealthCare - (1)
    Community Care Network
  • United Healthcare - (15)
    Navigate
    Core Essential
    Core
    Charter Plus
    All Savers
    UnitedHealthcare Group Medicare Advantage (PPO)
    AARP Medicare Advantage Choice (PPO)
    AARP Medicare Advantage SecureHorizons Plan 2 (HMO-POS)
    AARP Medicare Advantage Walgreens (PPO)
    EDGE
    Surest
    Select Plus
    Options
    Nexus ACO - Referral Required
    Nexus ACO - Open Access
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Insurance listings are subject to change without prior notice. Please call your physician's office or your health or insurance plan to verify coverage information prior to scheduling your visit or procedure. Not all members participating in contracted networks have "in network" access. In network participation may change from time to time without prior notice. Independent providers (which could include, for example only, anesthesiologists, radiologists, pathologists, emergency medicine physicians, advance practice professionals, and other independent providers of healthcare services) may deliver part of your care, and such providers may be considered out-of-network on your health and insurance plans even if the Facility may be considered in network. If you desire additional information as to the providers who may be involved in providing your care, you can either ask your treating provider (who may know some of the specialists or groups who could be involved) or you can request a list of Facility-based physician groups by calling the following toll free number: 1.877.810.0372. This list is updated annually and is subject to change without prior notice.


Your rights and protections against surprise medical bills

Primary care services

Baylor Scott & White Family Health Center at Juanita J. Craft Recreation Center offers expertise and treatment options conveniently located near you. 

Acute disease management

  • Back pain
  • Ear infection
  • Gastroenteritis

Preventive health

  • Cholesterol test
  • Pap smear
  • Prostate cancer screening

Chronic disease management

  • Asthma
  • Diabetes
  • Hypertension

Immunizations

  • Flu
  • Meningitis
  • Pneumonia
  • Shingles
  • Tetanus

Patient qualifications for services

Our expertise is based on the knowledge of our patients in the context of their community. This community has a very high incidence of uninsured residents, many of which suffer from chronic diseases such as diabetes.

To receive medical services, you must bring:

  • Proof of residency (driver’s license, lease agreement or utility bill)
  • Proof that family income does not exceed 200% of the federal poverty level (check stubs, income tax return or letter from employer)

Pay bill

Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.

We offer two online payment options:

Other payment options:

  • Pay by mail

    To ensure that your payment is correctly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, include your account number on the check or money order.

    Please mail the payment to the address listed on your statement.

  • Pay by phone

    Payments to HTPN can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day. Please call 1.866.377.1650.

    If you need to speak to someone about a bill from a Baylor Scott & White Hospital, our Customer Service department is available to take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM and can be reached at 1.800.994.0371.

  • Pay in person

    Payments can be made in person at the facility where you received services.

Financial assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a team member before, during or after care is received.

View financial assistance options

Mobile makes it easy
Just like we make it easy to get care when your child is sick or injured, our top-rated app, MyBSWHealth, can simplify keeping them healthy. The app lets you book appointments, message your pediatrician, view your child’s medical records and schedule virtual same-day care from your computer, smartphone or tablet.
Text BETTER to 88408

Patient forms

To ensure that your visit to our office is as convenient and efficient as possible, we are pleased to offer our registration forms online. The patient registration form may be completed electronically and printed for better legibility or completed manually.