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Patient Registration and Billing Center

We understand you may be experiencing financial hardship during the COVID-19 Public Health Emergency. We are here to help you.

We have implemented the following changes to our normal billing and collection practices for all patients during the COVID-19 crisis:

  • We will continue to send statements via mail and email on the normal schedule. If you need to have your account(s) temporarily placed on hold, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. via phone or online chat.
  • Our Medicaid Eligibility Representatives can assist you by phone with questions regarding Medicaid eligibility and pending Medicaid Applications.
  • For patients currently on a payment plan that need a change to the original arrangement, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. . If your payment plan is with Clear Balance please contact them at 888.334.4022.
  • For patients needing financial assistance, please contact our Customer Service department Monday through Friday from 8 a.m. to 5 p.m. Depending on your circumstance, we may be able to qualify you instantly over the phone.

In addition to the measures above, our third-party collection agencies have also implemented similar measures to assist you during this unprecedented time.

Key Contacts

Customer service phone numbers


ClearBalance payment arrangements

Medicaid eligibility companies

  • DFW Hospital Locations: Eligibility Consultants Incorporated (ECI): 800.452.6343
  • Central Texas Locations: MedData: 254.724.5414

Collection agencies

Welcome to Baylor Scott & White Health's Patient Registration and Billing Center.
The information provided here will help you prepare for your visit with us and answer your billing and finance questions. We encourage you to read through these pages and learn more about expediting the check-in process at registration, estimating and managing the costs of your services, and understanding the billing process.


The pre-registration process assists us in preparing for your visit, saving you valuable time during the day of your test or surgical procedure.

Please note if your physician requires pre-admission testing (PAT) or pre-operative testing or if you are not sure, you should speak with a pre-admission/pre-operative testing nurse at the facility where your procedure is scheduled to determine if an assessment is necessary.


A Letter from Baylor Scott & White's Centralized Business Services

Read our welcome letter to understand the Patient Registration and Billing Center.

  • Estimate your cost of care

    At Baylor Scott & White, we recognize your desire for more meaningful and transparent price information, so you can make an informed choice. We are pleased to provide a price estimating service to our patients to help you better manage your care.

Billing and financial assistance options


You can pay your bill online, by phone, mail or in person at the Baylor Scott & White facility where you received your services.

We offer a variety of financial assistance options to our patients who are uninsured or underinsured.

General Information Documents: Statement of Policy | Declaración de políticas

Frequently asked questions
We make every effort to assist you with your billing questions so you can better understand your billing statement, payment options and financial terminology.
Glossary of Terms
Billing and insurance words and phrases may be confusing to understand for those outside of the medical community. Learn more
Consumer Guide to Healthcare Prices
An excellent starting point for most of our patients, helping you understand the costs associated with your care. Learn more
Contact us
By Phone

Monday through Friday from 8 a.m. to 5 p.m.

Central Texas
Tollfree: 1.800.994.0371

North Texas
Tollfree: 1.800.725.0024

Have questions about patient billing or financial assistance? We're here to help. Use this form to submit your question to one of our customer service representatives.

Complete the Form

In Person

Visit your financial counselor and learn more about your financial assistance options.

Location Information

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