Your healthcare in Lakeway
Baylor Scott & White Medical Center – Lakeway is a 106-bed, full-service hospital, providing a wide network of medical expertise and resources, as well as an enhanced ability to care for patients. The medical center and specialty clinic provide a full range of personalized care in a variety of specialties.
Baylor Scott & White Medical Center – Lakeway has achieved Magnet recognition for its nursing professionalism, teamwork and superiority in patient care. The American Nurses Credentialing Center’s Magnet Recognition Program® distinguishes organizations that meet rigorous standards for nursing excellence.
Additional information
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Parking
Free parking is available in both our large surface lot and our parking garage.
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Phone directory
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Medical services
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Allergy and immunology
Allergy and immunology
Our allergists and immunology specialists help identify your allergy triggers and manage through a variety of treatment options to address your symptoms to common allergies, including:
- Allergies
- Allergic reactions to insect stings
- Asthma
- Chronic cough
- Drug allergies
- Eczema (atopic dermatitis)
- Food allergies
- Hives (urticaria)
- Recurring infections
- Rhinitis
-
Back and neck care
Back and neck care
Our spine doctors (specialized orthopedists) and physical and occupational therapists provide sophisticated surgical and non-surgical solutions for neck and lower back pain and conditions, including:
- Arthritis of the spine (osteoarthritis, rheumatoid)
- Bone spurs and overgrowths
- Degenerative disc disease (cervical, thoracic, lumbar)
- Herniated discs (cervical, thoracic, lumbar)
- Myofascial pain (inflammation of muscles and ligaments)
- Osteoporosis of the spine
- Pinched nerves
- Sciatica
- Spinal deformities (scoliosis, kyphosis)
- Spinal injuries
- Spinal stenosis (narrowing of spinal canal)
- Spine trauma or fractures
- Spine tumors
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Critical and intensive care
Critical and intensive care
Our critical and intensive care specialists treat a wide variety of life-threatening injuries, illnesses and heart issues through surgical treatments and interventions, medication and life support in specialized care units in our hospitals, including:
- Cardiac Intensive Care Unit (CICU)
- Cardiothoracic Intensive Care Unit (CTICU)
- Medical Intensive Care Unit (MICU)
- Neonatal Intensive Care Unit (NICU)
- Pediatric Intensive Care Unit (PICU)
- Surgical Trauma Intensive Care Unit (STICU)
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Dermatology
Dermatology
Our dermatologists diagnose, manage, and treat skin, hair, and nail diseases and disorders, including:
- Acne
- Actinic keratosis
- Dermatitis
- Eczema
- Psoriasis
- Rosacea
- Skin cancer
- Skin infections
- Warts
-
Digestive diseases
Digestive diseases
Our gastroenterologists and digestive disease specialists can help you, providing a full spectrum of care for patients with concerns involving the esophagus, stomach, small bowel, colon, rectum, gallbladder, pancreas, and liver.
Example services and procedures we offer include:
- Abdominal and endoscopic ultrasound
- Colonoscopy
- Endoscopic retrograde cholangiopancreatography (ERCP)
- Fecal transplant
- Evaluation of liver transplant candidates
- Percutaneous liver biopsy
- Placement of external feeding tubes (gastrostomy)
- Treatment of pancreatic diseases
Common digestive diseases we treat include:
- Acid reflux
- Crohn's disease
- Colon polyps
- Liver diseases
- C. diff
- Gastroesophageal reflux disease (GERD)
- Heartburn
- Hepatitis
- Irritable bowel syndrome (IBS)
- Swallowing disorders
-
Electrophysiology
Electrophysiology
We offer consultation and management of heart rhythm disorders.
For arrhythmias requiring surgical intervention, electrophysiologists on the medical staff at Baylor Scott White offer both traditional open surgeries, as well as minimally invasive procedures.
Learn more about electrophysiology -
Emergency care
Emergency care
From chest pain to snake bites, you can count on us to provide you with quality emergency care 24 hours a day, seven days a week. If you are experiencing a medical emergency, call 911 immediately.
Learn more about our emergency care -
Endocrinology
Endocrinology
Our endocrinologists provide consultation, diagnosis, and management of endocrine and metabolic diseases. Endocrine disorders involve the body's over or underproduction of certain hormones, while metabolic disorders affect the body's ability to process certain nutrients and vitamins.
Conditions we treat include, but not limited to:
- Diabetes
- High blood cholesterol and triglycerides
- Obesity
- Osteoporosis
- Ovarian disorder, such as polycystic ovarian syndrome (PCOS)
- Parathyroid gland disorders
- Pituitary and adrenal disorders
- Thyroid gland disorders
Some procedures and tests we offer include:
- Bone density testing
- Continuous glucose monitoring
- Insulin pump therapy
- Thyroid fine needle biopsies and ultrasound
-
Foot care
Foot care
Our podiatrists and foot care specialists diagnose, evaluate and innovatively treat a wide range of conditions that affect the foot, toes, and toenails, including:
- Ankle sprains
- Athlete's foot
- Bunions
- Flat feet
- Fractures
- Hammertoes
- Heel pain
- Infections
- Ingrown nails
- Neuromas
- Tendon injuries and ruptures
- Wounds
-
Heart & Vascular Institute
Heart & Vascular Institute
Our team of cardiologists, surgeons, interventional radiologists on the medical staff and healthcare professionals works together to provide you quality care for a range of heart and vascular conditions.
We offer a comprehensive program that includes heart disease prevention, advanced diagnosis and treatment options and continued care and support for patients living with heart and vascular conditions.
Our services include:
- Cardiac rehabilitation
- Cardiology
- Electrophysiology
- Heart failure
- Vascular care
-
Imaging and radiology
Imaging and radiology
Advanced imaging technology provides clearer pictures for radiologists and other specialty physicians on the medical staff to provide a more accurate diagnosis that leads to a customized treatment plan, if needed, to start the healing process.
Services may* include:
- Arthrography
- Bone density measurement
- Breast imaging
- CT scan (including low-dose lung cancer CT screening)
- Interventional radiology
- MRI
- Myelogram
- Nuclear medicine (Nuclear PET scan, radiofrequency ablation, I-131 therapy for hyperthyroidism and thyroid cancer)
- Radioimmunotherapy
- Ultrasound
- Virtual colonoscopy
- X-ray and fluoroscopy
* Please call this location for particular outpatient services. Typically, your doctor’s office will refer you to us if we have the imaging service you need.
Read more about our imaging and radiology services -
Infectious diseases
Infectious diseases
Our infectious disease specialists diagnose, manage, study, and innovatively treat diseases caused by bacteria, viruses, parasites or fungi, including:
- Bacteremia/sepsis
- Bone and joint infections
- Central nervous system infections
- Common cold
- COVID-19
- Endocarditis and endovascular infections
- Fever of unknown origin (FUO)
- Flu
- Fungal infections
- Gastrointestinal infections
- HIV/AIDS and associated opportunistic infections
- Infections in immunocompromised patients (transplant, cancer chemotherapy, etc.)
- Lyme disease
- Malaria
- Meningitis
- Mycobacterial infections
- Skin and soft tissue infections
- Tuberculosis
- West Nile virus
- Whooping cough
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Labor and delivery
Labor and delivery
Wherever you are in the pregnancy journey, our experienced specialists are with you every step of the way. At Baylor Scott & White Medical Center – Lakeway, we want you to feel safe, comfortable and supported throughout pregnancy, delivery and beyond.
Learn more about labor and delivery -
Mammogram and breast imaging
Mammogram and breast imaging
Our imaging centers provide potentially life-saving 2D and 3D mammograms and clinical breast exams to screen for breast cancer and other conditions that impact women and refer to specialty treatments and services, including:
Read more about breast imaging -
NeuroHealth Institute
NeuroHealth Institute
Our neurologists, neuroradiologists and neurosurgeons study, diagnose, and innovatively treat through advanced technologies to improve quality of life most brain and spine conditions, disorders and injuries, including:
- Alzheimer's Disease
- Lou Gehrig's Disease (ALS)
- Brain aneurysm
- Brain and spine tumors
- Concussion
- Dementia
- Epilepsy
- Essential tremors
- Headache treatment
- Hydrocephalus
- Movement disorders
- Multiple sclerosis
- Neuromuscular disorders
- Parkinson's Disease
- Pituitary tumors
- Stroke care
- Skull base tumors
- Traumatic brain injury
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Orthopedics
Orthopedics
Baylor Scott & White Medical Center – Lakeway can help you move better when it comes to musculoskeletal disease, joint pain, sports-related injuries and back pain.
To help care for you, we provide:
- Hand, elbow, wrist surgery
- Shoulder surgery
- Joint replacement
- Neck, back, spine surgery
- Orthopedic surgery
Learn more about our orthopedic services
Is your shoulder pain increasing?
Our short questionnaire can clarify if it’s time to speak with a shoulder specialist.
Take the shoulder pain assessment
-
Pain management
Pain management
Our pain management specialists provide many options for comprehensive and advanced therapy and treatments focused on managing sensory and emotional impacts and restoring function brought on by different types and degrees of pain, including:
- Chronic lower back pain
- Chronic pain
- Fibromyalgia
- Low back pain
- Neck pain
- Nonspecific back pain
- Reflex sympathetic dystrophy
- Sciatic nerve pain
-
Pulmonology
Pulmonology
Our pulmonologists and lung care specialists study, diagnose, and innovatively treat with advanced technology and rehabilitation offerings acute and chronic respiratory and pulmonary disorders of the lungs, airways and chest, including:
- Asthma
- Acute and chronic pulmonary embolism
- Bronchiectasis
- Chronic obstructive pulmonary disease (COPD)
- Cystic fibrosis
- Emphysema
- Fungal infections of the lung
- Granulomatous lung diseases
- Hepatopulmonary syndrome
- Interstitial lung disease
- Lung cancer
- Lung transplantation
- Pulmonary fibrosis
- Pulmonary vascular disease
- Pulmonary hypertension
- Pleurisy
- Pneumonia
- Sarcoidosis
- Sleep disorders
- Smoking cessation
- Tuberculosis
- Tuberculous and nontuberculous mycobacterial pulmonary disease
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Rehabilitation and physical therapy
Rehabilitation and physical therapy
Our team of physicians and therapists are dedicated to helping patients find the best way back through nonsurgical therapies from all types of injuries, illness, and acute and chronic conditions, including but not limited to:
- Musculoskeletal disorders
- Neurologic disorders and injuries
- Pediatric neurological and developmental disorders
- Post-operative care
- Sports injuries
-
Surgical services
Surgical services
Our surgeons offer pioneering innovations and advanced surgical offerings and services backed by research-based enhanced recovery after surgery (ERAS) to support patient outcomes, including:
- Colon and rectal surgery
- General surgery
- Gynecological surgery
- Head and neck surgery
- Neurosurgery
- Orthopedic surgery
- Plastic surgery
- Podiatric medicine and surgery
- Robotic surgery
- Surgical oncology
- Urologic surgery
- Vascular surgery
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Urology
Urology
Our urologists diagnose, provide essential cancer screenings, and treat conditions and concerns related to the urinary tract and male reproductive organs, including but not limited to:
Urinary-related:
- Bladder disorders and cancer
- Inability to control urination
- Kidney disorders (including kidney stones)
- Urethral disorders
Related to male reproductive organs:
- Erectile dysfunction
- Infertility
- Penile disorders and cancer
- Prostate disorders and cancer
- Sexually transmitted diseases (STDs)
- Undescended testicles (cryptorchidism)
-
Women's health
Women's health
From screening for common conditions that affect women to advanced medical and surgical care, the healthcare providers at Baylor Scott & White provide the comprehensive services you need as a woman.
Services include:
- Breast surgery
- Gynecological surgery
- Gynecology
- Hormone replacement therapy
- Allergy and immunology
- Back and neck care
- Critical and intensive care
- Dermatology
- Digestive diseases
- Electrophysiology
- Emergency care
- Endocrinology
- Foot care
- Heart & Vascular Institute
- Imaging and radiology
- Infectious diseases
- Labor and delivery
- Mammogram and breast imaging
- NeuroHealth Institute
- Orthopedics
- Pain management
- Pulmonology
- Rehabilitation and physical therapy
- Surgical services
- Urology
- Women's health
Allergy and immunology
Our allergists and immunology specialists help identify your allergy triggers and manage through a variety of treatment options to address your symptoms to common allergies, including:
- Allergies
- Allergic reactions to insect stings
- Asthma
- Chronic cough
- Drug allergies
- Eczema (atopic dermatitis)
- Food allergies
- Hives (urticaria)
- Recurring infections
- Rhinitis
Back and neck care
Our spine doctors (specialized orthopedists) and physical and occupational therapists provide sophisticated surgical and non-surgical solutions for neck and lower back pain and conditions, including:
- Arthritis of the spine (osteoarthritis, rheumatoid)
- Bone spurs and overgrowths
- Degenerative disc disease (cervical, thoracic, lumbar)
- Herniated discs (cervical, thoracic, lumbar)
- Myofascial pain (inflammation of muscles and ligaments)
- Osteoporosis of the spine
- Pinched nerves
- Sciatica
- Spinal deformities (scoliosis, kyphosis)
- Spinal injuries
- Spinal stenosis (narrowing of spinal canal)
- Spine trauma or fractures
- Spine tumors
Critical and intensive care
Our critical and intensive care specialists treat a wide variety of life-threatening injuries, illnesses and heart issues through surgical treatments and interventions, medication and life support in specialized care units in our hospitals, including:
- Cardiac Intensive Care Unit (CICU)
- Cardiothoracic Intensive Care Unit (CTICU)
- Medical Intensive Care Unit (MICU)
- Neonatal Intensive Care Unit (NICU)
- Pediatric Intensive Care Unit (PICU)
- Surgical Trauma Intensive Care Unit (STICU)
Dermatology
Our dermatologists diagnose, manage, and treat skin, hair, and nail diseases and disorders, including:
- Acne
- Actinic keratosis
- Dermatitis
- Eczema
- Psoriasis
- Rosacea
- Skin cancer
- Skin infections
- Warts
Digestive diseases
Our gastroenterologists and digestive disease specialists can help you, providing a full spectrum of care for patients with concerns involving the esophagus, stomach, small bowel, colon, rectum, gallbladder, pancreas, and liver.
Example services and procedures we offer include:
- Abdominal and endoscopic ultrasound
- Colonoscopy
- Endoscopic retrograde cholangiopancreatography (ERCP)
- Fecal transplant
- Evaluation of liver transplant candidates
- Percutaneous liver biopsy
- Placement of external feeding tubes (gastrostomy)
- Treatment of pancreatic diseases
Common digestive diseases we treat include:
- Acid reflux
- Crohn's disease
- Colon polyps
- Liver diseases
- C. diff
- Gastroesophageal reflux disease (GERD)
- Heartburn
- Hepatitis
- Irritable bowel syndrome (IBS)
- Swallowing disorders
Electrophysiology
We offer consultation and management of heart rhythm disorders.
For arrhythmias requiring surgical intervention, electrophysiologists on the medical staff at Baylor Scott White offer both traditional open surgeries, as well as minimally invasive procedures.
Learn more about electrophysiologyEmergency care
From chest pain to snake bites, you can count on us to provide you with quality emergency care 24 hours a day, seven days a week. If you are experiencing a medical emergency, call 911 immediately.
Learn more about our emergency careEndocrinology
Our endocrinologists provide consultation, diagnosis, and management of endocrine and metabolic diseases. Endocrine disorders involve the body's over or underproduction of certain hormones, while metabolic disorders affect the body's ability to process certain nutrients and vitamins.
Conditions we treat include, but not limited to:
- Diabetes
- High blood cholesterol and triglycerides
- Obesity
- Osteoporosis
- Ovarian disorder, such as polycystic ovarian syndrome (PCOS)
- Parathyroid gland disorders
- Pituitary and adrenal disorders
- Thyroid gland disorders
Some procedures and tests we offer include:
- Bone density testing
- Continuous glucose monitoring
- Insulin pump therapy
- Thyroid fine needle biopsies and ultrasound
Foot care
Our podiatrists and foot care specialists diagnose, evaluate and innovatively treat a wide range of conditions that affect the foot, toes, and toenails, including:
- Ankle sprains
- Athlete's foot
- Bunions
- Flat feet
- Fractures
- Hammertoes
- Heel pain
- Infections
- Ingrown nails
- Neuromas
- Tendon injuries and ruptures
- Wounds
Heart & Vascular Institute
Our team of cardiologists, surgeons, interventional radiologists on the medical staff and healthcare professionals works together to provide you quality care for a range of heart and vascular conditions.
We offer a comprehensive program that includes heart disease prevention, advanced diagnosis and treatment options and continued care and support for patients living with heart and vascular conditions.
Our services include:
- Cardiac rehabilitation
- Cardiology
- Electrophysiology
- Heart failure
- Vascular care
Imaging and radiology
Advanced imaging technology provides clearer pictures for radiologists and other specialty physicians on the medical staff to provide a more accurate diagnosis that leads to a customized treatment plan, if needed, to start the healing process.
Services may* include:
- Arthrography
- Bone density measurement
- Breast imaging
- CT scan (including low-dose lung cancer CT screening)
- Interventional radiology
- MRI
- Myelogram
- Nuclear medicine (Nuclear PET scan, radiofrequency ablation, I-131 therapy for hyperthyroidism and thyroid cancer)
- Radioimmunotherapy
- Ultrasound
- Virtual colonoscopy
- X-ray and fluoroscopy
* Please call this location for particular outpatient services. Typically, your doctor’s office will refer you to us if we have the imaging service you need.
Read more about our imaging and radiology servicesInfectious diseases
Our infectious disease specialists diagnose, manage, study, and innovatively treat diseases caused by bacteria, viruses, parasites or fungi, including:
- Bacteremia/sepsis
- Bone and joint infections
- Central nervous system infections
- Common cold
- COVID-19
- Endocarditis and endovascular infections
- Fever of unknown origin (FUO)
- Flu
- Fungal infections
- Gastrointestinal infections
- HIV/AIDS and associated opportunistic infections
- Infections in immunocompromised patients (transplant, cancer chemotherapy, etc.)
- Lyme disease
- Malaria
- Meningitis
- Mycobacterial infections
- Skin and soft tissue infections
- Tuberculosis
- West Nile virus
- Whooping cough
Labor and delivery
Wherever you are in the pregnancy journey, our experienced specialists are with you every step of the way. At Baylor Scott & White Medical Center – Lakeway, we want you to feel safe, comfortable and supported throughout pregnancy, delivery and beyond.
Learn more about labor and deliveryMammogram and breast imaging
Our imaging centers provide potentially life-saving 2D and 3D mammograms and clinical breast exams to screen for breast cancer and other conditions that impact women and refer to specialty treatments and services, including:
Read more about breast imagingNeuroHealth Institute
Our neurologists, neuroradiologists and neurosurgeons study, diagnose, and innovatively treat through advanced technologies to improve quality of life most brain and spine conditions, disorders and injuries, including:
- Alzheimer's Disease
- Lou Gehrig's Disease (ALS)
- Brain aneurysm
- Brain and spine tumors
- Concussion
- Dementia
- Epilepsy
- Essential tremors
- Headache treatment
- Hydrocephalus
- Movement disorders
- Multiple sclerosis
- Neuromuscular disorders
- Parkinson's Disease
- Pituitary tumors
- Stroke care
- Skull base tumors
- Traumatic brain injury
Orthopedics
Baylor Scott & White Medical Center – Lakeway can help you move better when it comes to musculoskeletal disease, joint pain, sports-related injuries and back pain.
To help care for you, we provide:
- Hand, elbow, wrist surgery
- Shoulder surgery
- Joint replacement
- Neck, back, spine surgery
- Orthopedic surgery
Learn more about our orthopedic services
Is your shoulder pain increasing?
Our short questionnaire can clarify if it’s time to speak with a shoulder specialist.
Take the shoulder pain assessment
Pain management
Our pain management specialists provide many options for comprehensive and advanced therapy and treatments focused on managing sensory and emotional impacts and restoring function brought on by different types and degrees of pain, including:
- Chronic lower back pain
- Chronic pain
- Fibromyalgia
- Low back pain
- Neck pain
- Nonspecific back pain
- Reflex sympathetic dystrophy
- Sciatic nerve pain
Pulmonology
Our pulmonologists and lung care specialists study, diagnose, and innovatively treat with advanced technology and rehabilitation offerings acute and chronic respiratory and pulmonary disorders of the lungs, airways and chest, including:
- Asthma
- Acute and chronic pulmonary embolism
- Bronchiectasis
- Chronic obstructive pulmonary disease (COPD)
- Cystic fibrosis
- Emphysema
- Fungal infections of the lung
- Granulomatous lung diseases
- Hepatopulmonary syndrome
- Interstitial lung disease
- Lung cancer
- Lung transplantation
- Pulmonary fibrosis
- Pulmonary vascular disease
- Pulmonary hypertension
- Pleurisy
- Pneumonia
- Sarcoidosis
- Sleep disorders
- Smoking cessation
- Tuberculosis
- Tuberculous and nontuberculous mycobacterial pulmonary disease
Rehabilitation and physical therapy
Our team of physicians and therapists are dedicated to helping patients find the best way back through nonsurgical therapies from all types of injuries, illness, and acute and chronic conditions, including but not limited to:
- Musculoskeletal disorders
- Neurologic disorders and injuries
- Pediatric neurological and developmental disorders
- Post-operative care
- Sports injuries
Surgical services
Our surgeons offer pioneering innovations and advanced surgical offerings and services backed by research-based enhanced recovery after surgery (ERAS) to support patient outcomes, including:
- Colon and rectal surgery
- General surgery
- Gynecological surgery
- Head and neck surgery
- Neurosurgery
- Orthopedic surgery
- Plastic surgery
- Podiatric medicine and surgery
- Robotic surgery
- Surgical oncology
- Urologic surgery
- Vascular surgery
Urology
Our urologists diagnose, provide essential cancer screenings, and treat conditions and concerns related to the urinary tract and male reproductive organs, including but not limited to:
Urinary-related:
- Bladder disorders and cancer
- Inability to control urination
- Kidney disorders (including kidney stones)
- Urethral disorders
Related to male reproductive organs:
- Erectile dysfunction
- Infertility
- Penile disorders and cancer
- Prostate disorders and cancer
- Sexually transmitted diseases (STDs)
- Undescended testicles (cryptorchidism)
Women's health
From screening for common conditions that affect women to advanced medical and surgical care, the healthcare providers at Baylor Scott & White provide the comprehensive services you need as a woman.
Services include:
- Breast surgery
- Gynecological surgery
- Gynecology
- Hormone replacement therapy
Insurances accepted
Baylor Scott & White has established agreements with several types of insurance to ensure your health needs are covered.
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Aetna - (17)Aetna Medicare Value Plan (HMO)Aetna Medicare Prime Plan (HMO)Aetna Medicare Freedom Preferred Plan (PPO)Aetna Medicare Freedom Plan (PPO)Group Retiree Medicare PPO - Limited to Exxon/MobilSelectQPOSOpen Choice PPOOpen Access SelectOpen Access Managed ChoiceManaged ChoiceHMOOpen Access Elect ChoiceAetna Medicare Dual Complete Plan (HMO D-SNP)Aetna Medicare Eagle II (PPO)Aetna Medicare Choice Plan (PPO)Aetna Medicare Eagle Plan (PPO)
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Baylor Scott & White Health Plan - (25)BSW Premier PPOHMO Network-Individual/FamilyEPO Network-Individual/FamilyPyco Industries Employee PlanBSW Premier HMO-Individual/FamilyPPO Network-GroupHMO Network-GroupBSW Plus PPO-GroupCovenant Preferred HMO2023 BSW Employee Network (PPO & HSA)BSW Preferred PPO NetworkBSW Plus PPO-Individual/FamilyBSW Access PPOBSW Premier HMO-GroupBSW SeniorCare Advantage PPOBSW Preferred HMO Network - Group2024 BSWH Employee Network (PPO & HDHP)2024 BSWH Employee Network (SEQA & EQA)McLane Group NetworkBSW Preferred HMO - Individual MarketplaceBSW Plus HMO-GroupBSW Plus HMO-Individual/FamilyBSW SeniorCare Advantage HMO2023 BSW Employee Network (SEQA & EQA)BSW Solutions PPO
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Blue Cross Blue Shield - (21)High Performance NetworkHealthSelectFederal Standard OptionSTAR KidsFederal FEP Blue FocusBlue ChoiceFederal Basic OptionConsumer Directed HealthSelectBlue Premier AccessBlue PremierBlue Essentials AccessBlue EssentialsBlue Advantage Plus - SilverBlue Advantage - SilverBlue Advantage - GoldBlue Advantage - BronzeTRS-ActiveCare Primary+TRS-ActiveCare 2TRS-ActiveCare PrimaryBlue Advantage Plus - GoldTRS-Care Standard
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Cigna - (8)LocalPlusOpen AccessLocalPlus In-NetworkOpen Access Plus In-NetworkCigna HealthSpringPoint of Service Open AccessOpen Access PlusChoice Fund
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DFW ConnectedCare - (1)American Airlines Employee Benefit Plan
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First Health/Coventry - (1)First Health/Coventry Network
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FirstCare Health Plans - (1)FirstCare Select Plus HMO Network
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HealthSmart - (2)Preferred NetworkAccel Network
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Humana - (11)Humana Gold Plus (HMO)Humana Gold Choice (PFFS)Humana PreferredHumanaChoice (PPO)Humana USAA Honor with Rx (PPO)Humana Gold Plus SNP-DE (HMO D-SNP)PPOChoiceCareNational POSHMOHumanaChoice (Regional PPO)
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Independent Medical Systems - (1)IMS Network
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Nebraska Furniture Mart - (1)Emerald
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QuickTrip - (1)Employee Benefit Plan
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Superior Health Plan - (5)CHIP PerinateFoster CareCHIPWellcareSTAR
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Superior HealthPlan - (2)STARSTAR+PLUS
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Three Rivers Network - (1)Three Rivers Network
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Tricare - (2)SelectPrime
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TriWest HealthCare - (2)VA-PCCCCommunity Care Network
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United HealthCare - (13)ChoiceChoice PlusCoreCore EssentialCharter BalancedEDGESTARUnitedHealthcare Medicare Advantage Choice (Regional PPO)Charter PlusNavigate PlusNexus ACO - Referral RequiredNexus ACO - Open AccessOptions
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Pay bill
Baylor Scott & White Health is pleased to offer you multiple options to pay your bill. View our guide to understand your Baylor Scott & White billing statement.
We offer two online payment options:
- Make a one-time payment without registering by selecting the "Pay a Bill as a Guest" option.
- Enroll or login to your MyBSWHealth account to view account balances and statements, set up a payment plan or enroll in paperless statements.
Other payment options:
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Pay by mail
To ensure that your payment is correctly applied to your account, detach the slip from your Baylor Scott & White billing statement and return the slip with your payment. If paying by check or money order, include your account number on the check or money order.
Please mail the payment to the address listed on your statement.
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Pay by phone
Call 1.800.994.0371 to make a payment. Payments can be made over the phone with our automated phone payment system 24 hours a day, seven days a week. All payments made via the automated phone payment system will post the next business day.
If you need to speak to someone about a Baylor Scott & White bill from our hospitals or clinics, our Customer Service department can take payments over the phone from Monday through Friday from 8:00 AM - 5:00 PM.
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Pay in person
Payments can be made in person at the facility where you received services.
Financial assistance
At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of customer service representatives and financial counselors are here to help you find financial solutions that can help cover your cost of care. We encourage you to speak to a team member before, during or after care is received.
More helpful information
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Estimate your cost of care
Estimate your cost of care
Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.
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Community involvement
Community involvement
As a partner with the citizens of our community, Baylor Scott & White Medical Center – Lakeway is committed to contributing to the health and well-being of residents in the communities we serve.
Community events
- Monthly free educational seminars
- Free bi-monthly eat well culinary classes
- Community hand-washing clinics
- Community Teddy Bear clinics
Community outreach contacts
Carol Collins
Carol.Collins@BSWHealth.org -
Concierge and information desk
Concierge and information desk
Visitor information/concierge desks are located in the main entrance of the medical center, where staff can assist you with general information, maps, notary public services and local eateries/hotel listings.
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Medical records
Medical records
You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.
Request copies of your medical records -
Recognize an employee
Recognize an employee
Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.
Nominate an employee -
Visiting a patient
Visiting a patient
At Baylor Scott & White Medical Center – Lakeway, with its large private rooms and family waiting areas, we offer our patients and visitors an open visiting policy, unless otherwise noted for specific departments. We know that visits from loved ones can contribute to the patient’s healing. Families can also help identify and respond to patient concerns.
Our nurses and other caregivers are committed to maintaining a patient-family centered environment, and they will make every effort to accommodate visits to our patients. Some nursing units may have unique visiting guidelines because of the type of patients being cared for there, or the size of the patient care areas or rooms.
Visitation rights include the right to receive the visitors designated by the patient, including but not limited to a spouse, a domestic partner, another family member, or a friend. Also included is the right to withdraw or deny such consent at any time.
The hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
The hospital has the right to rescind the visitation hours and rights based upon the safety and welfare of the patient and the hospital staff, and as necessary in order to conduct normal hospital operations. The reasons for the clinical restriction or limitation must be explained to the patient and family.
At certain times or in certain situations, staff may need to limit visiting hours for the patient. The reasons may include:
- At patient request or legal guardian if patient is under age or becomes incapacitated.
- Patient is observed by his or her nurse to be sleeping.
- Restrictions initiated by senior leadership or safety officer due to a crisis or special situation.
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Volunteer with us
Volunteer with us
We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our volunteers to get involved and make a difference.
Become a volunteer
Estimate your cost of care
Baylor Scott & White Health is an advocate for greater healthcare pricing transparency and patient affordability. We provide a self-service price estimation tool to help you obtain accurate out-of-pocket expense estimates, along with other helpful resources to help you make more informed financial choices about your care.
Community involvement
As a partner with the citizens of our community, Baylor Scott & White Medical Center – Lakeway is committed to contributing to the health and well-being of residents in the communities we serve.
Community events
- Monthly free educational seminars
- Free bi-monthly eat well culinary classes
- Community hand-washing clinics
- Community Teddy Bear clinics
Community outreach contacts
Carol Collins
Carol.Collins@BSWHealth.org
Concierge and information desk
Visitor information/concierge desks are located in the main entrance of the medical center, where staff can assist you with general information, maps, notary public services and local eateries/hotel listings.
Medical records
You can request copies of your medical records by completing an Authorization for Release of Information form and returning to the facility at which you received care.
Request copies of your medical recordsRecognize an employee
Because our staff cares so deeply for those we help, there are those who often go beyond the call to provide great care.
Nominate an employeeVisiting a patient
At Baylor Scott & White Medical Center – Lakeway, with its large private rooms and family waiting areas, we offer our patients and visitors an open visiting policy, unless otherwise noted for specific departments. We know that visits from loved ones can contribute to the patient’s healing. Families can also help identify and respond to patient concerns.
Our nurses and other caregivers are committed to maintaining a patient-family centered environment, and they will make every effort to accommodate visits to our patients. Some nursing units may have unique visiting guidelines because of the type of patients being cared for there, or the size of the patient care areas or rooms.
Visitation rights include the right to receive the visitors designated by the patient, including but not limited to a spouse, a domestic partner, another family member, or a friend. Also included is the right to withdraw or deny such consent at any time.
The hospital will not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
The hospital has the right to rescind the visitation hours and rights based upon the safety and welfare of the patient and the hospital staff, and as necessary in order to conduct normal hospital operations. The reasons for the clinical restriction or limitation must be explained to the patient and family.
At certain times or in certain situations, staff may need to limit visiting hours for the patient. The reasons may include:
- At patient request or legal guardian if patient is under age or becomes incapacitated.
- Patient is observed by his or her nurse to be sleeping.
- Restrictions initiated by senior leadership or safety officer due to a crisis or special situation.
Volunteer with us
We rely on our generous volunteers to provide several special services. Every volunteer enhances the patient experience in some way by supporting our culture of customer service. Join the ranks of our volunteers to get involved and make a difference.
Become a volunteer