Free, confidential support for life's challenges

The Employee Assistance Program (EAP), provided through ComPsych® GuidanceResources®, offers confidential support for employees and their household members. Whether you're managing stress, emotional concerns, relationship challenges, financial pressures, legal matters or everyday life responsibilities, help is available 24/7 at no cost to you.

How the EAP can help

Life happens. The EAP connects you with experienced professionals who can provide support and resources for:

  • Stress, anxiety and emotional well-being
  • Relationship and family concerns
  • Grief and loss
  • Work-life balance challenges
  • Child and elder care needs
  • Substance misuse concerns
  • Legal questions
  • Financial guidance and planning
  • Wellness and personal development

Through the EAP, you and your household members have access to free, confidential support whenever you need it.

Online support and well-being resources

Through GuidanceResources® and the GuidanceNow℠ app, you can:

  • Schedule counseling, legal, financial and work-life services
  • Access articles, videos, podcasts and other educational content
  • Explore resources on mental health, relationships, parenting, wellness and more
  • Complete the Assess Me journey to create a personalized well-being plan

Resources are available anytime, anywhere, whenever you need support.

Download the app here to get started
Watch video to learn more

Your privacy matters

Your participation in the EAP is completely confidential. Your information won't be shared with Baylor Scott & White without your permission.

Call for immediate assistance

Phone: 866.380.1372
TRS: Dial 711

Online: guidanceresources.com
Web ID: BSWH

Available services

Counseling and emotional support

Receive confidential support when you need it most. Get up to 5 free counseling sessions per person, per issue, each year with licensed professionals.

  • In-person appointments
  • Video counseling
  • Telephone counseling

If ongoing support is needed, you'll receive referrals and assistance finding additional care.

Watch video to learn more

This site summarizes the programs and benefits available to employees and their eligible dependents. Official plan documents, policies and certificates of insurance that contain the details, conditions, maximum benefit levels and restrictions on benefits govern our benefits program and are available on this site. In case of a conflict between this site and the official documents, the official documents prevail. The information on this site isn't a guarantee of benefits. Baylor Scott & White reserves the right to modify or terminate its employee benefit plans and programs at any time for any reason.

Please contact us if you have feedback on the website or need to report an issue.