2025 enrollment guides
Learn about our offerings for 2025, and get the most out of your BSW benefits. Download your applicable guide or view the applicable site.
Out-of-state Live Well site
Find plan information for team members living outside of Texas.
Note: Team members should refer to their mailed guide for passcode.
Residents Live Well site
Find information and rates for residents.
Note: Residents should refer to their mailed guide for passcode.
Watch 2025 benefits overview
Watch the overview video for details about our benefits offerings.
If you live out of state or are a resident, be sure to visit your applicable Live Well site for a specialized version.
Learn about your 2025 medical plan
Make the most of your medical plan. Download your applicable video to learn more:
Contacts
Reach out for support and guidance. Use the search below to find the information you're looking for. If you still have questions, contact PeoplePlace.
- Download contact list
- Find a provider
- Understand key terms
- Questions about pay, benefits, PTO, leave, etc
- Questions about medical coverage
- Questions about RX coverage
- Accidental injury/critical illness/hospital indemnity
- Dental coverage
- Dependent verification center
- Discount program
- Employee assistance program (EAP)
- FSA and HSA
- Legal services
- Life, AD&D, long-term disability
- Retirement savings
- Short-term leave
- Tobacco cessation
- Travel assistance
- Tuition assistance
- Vision coverage
Download contact list
Refer to the contact information offline with this one-page resource.
Find a provider
Baylor Scott & White Health
Call Monday - Friday, 7:00 AM - 7:00 PM, to speak with a representative who can help you find a BSWQA (Tier 1) provider
- Web: bswh.swhp.org and click "Find a Provider"
- Talk: 844.843.3229
- App: MyBSWHealth
Understand key terms
We know that health and insurance benefits can be difficult to understand, so we've gathered a few commonly used terms that are often used when navigating your benefit plans.
Questions about pay, benefits, PTO, leave, etc
PeoplePlace
- Web: myPeoplePlace.com
- Talk: 844.417.5223
Hours of operation: Monday through Friday from 7:30 AM – 5:00 PM
Questions about medical coverage
Baylor Scott & White Health Plan
- Web: BSWHealthPlan.com/BSWH
- Talk: 844.843.3229 (medical)
- App: MyBSWHealth
Hours of operation: Monday through Friday from 7:00 AM - 7:00 PM
Questions about RX coverage
Rightway
- Web: Rightway
- Talk: 866.987.5735
- Email: rwrx@rightwayhealthcare.com
Rightway has 24/7 phone support.
Accidental injury/critical illness/hospital indemnity
Cigna (2023-24) / Aetna (2025)
For benefits through Dec. 31, 2024, contact Cigna:
- Web: Cigna
- Talk: 800.642.8238
For benefits starting Jan. 1, 2025, contact Aenta:
- Web: Aetna
- Talk: 800.607.3366
- Hours of operation: Monday through Friday, 8:00 AM - 6:00 PM
Dental coverage
Cigna
Contact Cigna:
- Web: Cigna
- Talk: 877.505.5872
- Explore: BSW Plan Page
Hours of operation: 24/7
Employee assistance program (EAP)
Cigna
- Web: Cigna
- Talk: 877.622.4327
Employer ID: bswh
(Needed for initial registration only)
If already registered on myCigna.com, simply log in and go to the EAP link under the Review My Coverage tab.
Hours of operation: 24/7
Legal services
MetLife Legal Plans
- Web: Legal Plan Resource Center
- Talk: 800.821.6400
Hours of operation: Monday through Friday from 7:00 AM - 7:00 PM
Life, AD&D, long-term disability
New York Life
- Web: myNYLgbs
- Talk: 800.642.8238
Hours of operation: Monday through Friday from 7:00 AM – 7:00 PM
Retirement savings
Empower
- Web: BSWH Retirement
- Talk: 844.722.2794
Hours of operation:
- Monday through Friday from 7:00 AM - 9:00 PM
- Saturday from 8:00 AM - 4:30 PM
Short-term leave
Absence Center
- Web: My Sedgwick.com
- Intranet: Info Center (BSWconnect access required)
- Talk: 844.511.5762
Hours of operation: Monday through Friday from 7:00 AM - 7:00 PM
Travel assistance
New York Life
- Email: ops@us.generaliglobalassistance.com
- Talk: 888.226.4567
Hours of operation: 24/7
Tuition assistance
Guild
- Web: Guild
- Talk: 800.985.4027
Hours of operation: Monday through Friday from 8:00 AM - 8:00 PM
Vision coverage
EyeMed
- Web: EyeMed
- Talk: 844.409.3401
- App: EyeMed Members
Hours of operation:
- Monday through Saturday from 7:30 AM - 11:00 PM
- Sunday, 11:00 AM - 8:00 PM
Eligibility
Expand the items below to learn more.
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Coverage
Overview
Our health coverage runs from Jan. 1 - Dec. 31 of each year. Employees, spouses and children who meet the eligibility requirements below are eligible for coverage by our benefits program.
For new hires or newly benefits-eligible employees, you have 31 days from your date of hire or benefit eligibility date to complete your enrollment.
Once completed, your coverage begins right away. If you do not complete your enrollment within this timeframe, you will not be able to elect benefits until the next scheduled annual enrollment period or within 30 days of a qualifying life event.For more info contact PeoplePlace:
- BSWHelpHub
- Call 844.417.5223
Medicaid
Do you or a family member in your household have Medicaid coverage?
You could qualify for the TX HIPP program, which reimburses your BSWHP insurance premiums and allows Medicaid to stay in place for you and eligible family members.
For more info:
- Email us
- Call 469.868.2222
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Who's eligible to enroll
Eligible
The following are eligible to enroll:
- Full-time employee
- Part-time employee working 20-29 hours per week
- Spouse or common-law spouse
- Your children or spouse's children up to the age of 26*, including:
- Natural children
- Step children
- Legally adopted children
- Children in the process of legal adoption
- Foster children
- Children covered by a Qualified Medical Child Support Order
- Children of whom you have legal guardianship
Note: If you and a dependent both work for Baylor Scott & White, only one can be covered as a dependent.
*Subject to approval, the age limit is waived if the child is unmarried, physically and mentally incapacitated and unable to earn an independent living; dependent on you for at least 50% of financial support; claimed by you as a dependent for federal taxes; and disabled and covered under the plan before age 26 (unless you are a new hire or newly benefit-eligible).
Eligibility: By status
Review a complete list of benefits plan eligibility by employment status (full-time, part-time, etc.).
Status change: End dates
Review the list of coverage and premium end dates if you are transitioning to non-benefit eligible status.
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Life Events
Life events
A change in your situation—like getting married/divorced, having a baby or gaining/losing other coverage may allow you the opportunity to make changes to certain benefits. To learn more about life events, view the Summary Plan Description.
Note: Log in required
Benefit impact of life event
The following document provides details on when benefit plans will take effect and when premiums will be adjusted based on the effective date of your life event.
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Dependent verification
Overview
Important! When you add new dependents on our benefit plans (during initial or annual enrollment, or following a qualified life event), you will receive a request from the Dependent Verification Center. This step is important to ensure your dependents remain covered and only eligible dependents receive benefits.
Documentation
Documentation such as marriage certificates, birth certificates, legal guardianship paperwork and/or tax forms will be required. It is important to submit all requested documentation in a timely manner to ensure eligible dependents remain covered.
Legal notices
Find all applicable legal notices below.
- Certificates: AD&D
- Certificates: Life
- Certificates: LTD
- CHIPRA notice
- Consolidated frozen pension notice
- Creditable coverage disclosure notice
- HIPAA notice of privacy practices
- HIPAA special enrollment rights
- Marketplace notice
- Retirement plan notice to interested parties
- Summary annual reports (SAR)
- Summary of benefits and coverage (Medical plan)
- Summary plan descriptions (SPD)
- Women’s Health and Cancer Rights Act
Certificates: AD&D
Our protection benefits help ensure your family is taken care of, no matter what life brings. View the file that corresponds to your employee group.
Certificates: Life
Our protection benefits help ensure your family is taken care of, no matter what life brings. View the file that corresponds to your employee group.
Certificates: LTD
Our protection benefits help ensure your family is taken care of, no matter what life brings. View the file that corresponds to your employee group.
CHIPRA notice
If you or your children are eligible for Medicaid or CHIP—the Children’s Health Insurance Program—and you’re eligible for health coverage from your employer, your state may have a premium assistance program that can help pay for coverage using funds from their Medicaid or CHIP programs. If you or your children aren’t eligible for Medicaid or CHIP, you won’t be eligible for these premium assistance programs but you may be able to buy individual insurance coverage through the Health Insurance Marketplace.
Consolidated frozen pension notice
BSWH is required to provide this notice to active and terminated employees with a vested benefit in the All Saints and/or Brenham frozen pension plans when a private letter ruling is submitting to the Internal Revenue Service (IRS) requesting church plan status.
Creditable coverage disclosure notice
This notice has information about your current prescription drug coverage with Baylor Scott & White and about your options under Medicare’s prescription drug coverage. This information can help you decide whether or not you want to join a Medicare drug plan.
HIPAA notice of privacy practices
This Notice of Privacy Practices describes how the Baylor Scott & White Health Medical, Dental, Vision, Healthcare Flexible Spending Account (FSA) and Employee Assistance Program (EAP) may use and disclose your protected health information. This Notice also sets out the Plans’ legal obligations concerning your protected health information and describes your rights to access and control your protected health information.
HIPAA special enrollment rights
This notice includes details about if you are declining enrollment for yourself or your dependents (including your spouse) because of other health insurance or group health plan coverage, you may be able to later enroll yourself and your dependents in this plan if you or your dependents lose eligibility for that other coverage (or if the employer stops contributing towards your or your dependents’ other coverage).
Marketplace notice
Since 2013, the Health Insurance Marketplace—healthcare.gov—has given people a new way to buy health insurance. This notice provides some basic information about the Marketplace and the employer-sponsored medical coverage offered by Baylor Scott & White Health.
Retirement plan notice to interested parties
The Interested Party Notice is a document notifying employees, participants and beneficiaries that an application for determination is being submitted to the IRS. The notice also informs these individuals of their right to comment on the plan.
Summary annual reports (SAR)
A summary annual report (SAR) summarizes the information that appears in a benefit plans Form 5500. SARs are posted each year for 401(k), 403(b), and Health & Welfare plans.
Summary of benefits and coverage (Medical plan)
Summary of Benefits and Coverage (SBC) is an easy-to-understand summary about each medical plan option offered by Baylor Scott & White Health. This summary makes it easy for you to compare coverage between all three network Tiers and how different services and procedures are covered.
Summary plan descriptions (SPD)
401(k), 403(b) and H&W
This booklet contains Summary Plan Descriptions (SPDs) that describe how the Baylor Scott & White Health employee benefit plans (the plans) work. Each section has important details about specific plans. This section provides important information on eligibility, enrollment and paying for coverage.
Women’s Health and Cancer Rights Act
This notice provides details about certain benefits under the Women’s Health and Cancer Rights Act of 1998 (WHCRA) if you have had or are going to have a mastectomy.
Helpful resources
This site summarizes the programs and benefits available to employees and their eligible dependents. Official plan documents, policies and certificates of insurance that contain the details, conditions, maximum benefit levels and restrictions on benefits govern our benefits program and are available on this site. In case of a conflict between this site and the official documents, the official documents prevail. The information on this site isn't a guarantee of benefits. Baylor Scott & White reserves the right to modify or terminate its employee benefit plans and programs at any time for any reason.
Please contact us if you have feedback on the website or need to report an issue.