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Baylor Scott & White Heart and Vascular Hospital – Dallas

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Baylor Scott & White Heart and Vascular Hospital Dallas

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Required screening and masking

For the safety of all, approved visitors must pass a health screening, including a temperature check and wear an approved mask at all times in our facilities. Hospital visitors with an unapproved mask will be given an approved mask to wear while visiting. Unapproved masks include (but are not limited to) bandanas, masks with valves and neck gaiters.

Visiting patients and facilities (excludes COVID-19 patients)

We ask visitors to be limited to those essential for the patient’s physical or emotional well-being and care (e.g., care partner, parent). We continue to encourage the use of alternative mechanisms for patient and visitor interactions, such as video-call applications on cell phones or tablets.

Contact the specific facility and unit you will be visiting to learn more about its visitation policy as additional restrictions may apply.

COVID-19/patient under investigation (“PUI”) patients

No visitors allowed except one visitor over the age of 16 in the following circumstances:

  • Pediatric/neonatal care patient
  • Laboring/post-partum patient
  • Patient undergoing a surgery or procedure
  • Patients with difficulty understanding or making decisions (i.e., may lack capacity)
  • Patients who may be disabled or may be impaired
  • Patient receiving end-of-life care
  • As otherwise determined by local facility leadership

For end-of-life situations, the facility may allow more than one visitor, a visitor under the age of 16, or a member of the clergy. We ask visitors of a COVID-19 patient/PUI to not visit public areas of the facilities, such as the cafeteria.

Thank you for your understanding and support in helping to keep our patients, caregivers and visitors safe.

Nationally recognized Dallas heart hospital

Baylor Scott & White Heart and Vascular Hospital – Dallas is a Magnet®-recognized, fully accredited heart hospital in Dallas serving residents of more than 10 cities in the Dallas-Fort Worth Metroplex. Our Dallas heart hospital opened in 2002 as the first North Texas hospital dedicated solely to the care and treatment of heart and vascular patients.

The Dallas heart hospital, located near downtown, is adjacent to Baylor University Medical Center, part of Baylor Scott & White Health. Providing inpatient and outpatient services focused on preventive heart health and comprehensive cardiovascular disease management, patients travel nationally and internationally for the heart specialists on the medical staff and the Dallas heart hospital’s cardiovascular programs and services.

The Baylor Scott & White Heart and Vascular Hospital – Dallas building at night.

Medical Services

Baylor Scott & White Heart and Vascular Hospital – Dallas offers expertise and treatment options for heart conditions conveniently located near you near downtown Dallas.

  • Aortic Center
  • Advanced Imaging
  • Cardiac Surgery
  • Cardiac Rehabilitation
  • Cardiovascular Second Opinions
  • Center for Valve Disorders
  • Adult Congenital Heart Disease
  • Electrophysiology
  • Heart Failure
  • Hispanic Cardiovascular Institute – Dallas
  • Interventional Cardiology
  • Non-Invasive Cardiology
  • Non-Invasive Vascular
  • Vascular Surgery

Aortic Center

The Aortic Center, a part of Baylor Scott & White Heart and Vascular Hospital – Dallas, focuses on treating complex conditions related to aortic disease. Early diagnosis, appropriate medical management and surgical options, including minimally invasive surgery or open surgical treatment, involve a multidisciplinary team of heart specialists on the medical staff. Cardiac surgeons and vascular surgeons on the medical staff who have experience with technically demanding procedures and the complexity of circulatory issues collaborate to provide quality care to their patients.

Advanced Imaging

At Baylor Scott & White Heart and Vascular Hospital – Dallas Advanced Imaging Department, trained, certified professionals, including computed tomography (CT) specialists, magnetic resonance imaging (MRI) specialists, radiology imaging (RT) specialists and cardiac nurses, work together as a team using technologically advanced tools and equipment to assist in heart patient diagnosis and treatment of cardiovascular disease.

Cardiac Surgery

Cardiac surgery refers to heart surgical procedures. In many cases, the chest is opened, and the heart is stopped to repair or replace tissue, muscle, valves or arteries of the heart. Whether you need heart surgery or a second opinion, the healthcare team at Baylor Scott & White Heart and Vascular Hospital – Dallas and Baylor University Medical Center, part of Baylor Scott & White Health, is specially equipped for these procedures.

Cardiac Rehabilitation

Our Cardiac Rehabilitation program can help you recover from a cardiovascular event, such as a heart attack, as well as cardiovascular procedures, such as bypass surgery or angioplasty and stenting. This multi-phased program utilizes an interdisciplinary team of medical professionals to create a program of individualized and specific physical activity, as well as education. Our program can provide you with the necessary knowledge to adopt heart-healthy lifestyle habits to prevent future cardiovascular problems.

Cardiovascular Second Opinions

This program is available on the Dallas campus as a result of patients seeking second medical opinions regarding cardiovascular disease diagnoses, treatment options or surgical recommendations.

Center for Valve Disorders

The Center for Valve Disorders, as part of Baylor Scott & White Heart and Vascular Hospital – Dallas, provides a comprehensive evaluation, diagnosis and treatment plan for patients with any type of valvular heart disease. A multidisciplinary team of interventional cardiologists, non-invasive cardiologists, cardiothoracic surgeons and cardiac imaging specialists combine medical quality with advanced technology to diagnose and treat aortic, mitral, pulmonic and tricuspid valve disease.

Adult Congenital Heart Disease

A congenital heart defect is a malformation of the heart or major blood vessels present at birth. Because both repaired and unrepaired congenital heart defects frequently lead to heart problems later on in life, all adults with congenital heart disease need to be evaluated by an adult congenital heart disease specialist and require follow-up cardiac care throughout their lives.

Electrophysiology

The electrophysiology program at Baylor Scott & White Heart and Vascular Hospital – Dallas provides comprehensive evaluation, diagnosis and treatment for patients with abnormal heart rhythms. Physicians on the medical staff specially trained in cardiac electrophysiology work closely with an experienced heart team of nurses and nurse practitioners to provide evaluation and treatment using advanced healthcare technology and evidence-based techniques, including medication therapy, catheter-based procedures and heart surgery.

Heart Failure

Heart failure does not mean your heart has stopped working. You can have heart failure without ever suffering from a heart attack. Having heart failure simply means that your heart does not work as well as it should. There are ways you and your healthcare provider can help your heart work more efficiently. Getting acquainted with how the heart works may help you understand how heart failure occurs and what you can do about it.

Hispanic Cardiovascular Institute – Dallas

The members of the Hispanic Cardiovascular Institute – Dallas team understand the cultural dynamics of the Latino population, as well as the importance of incorporating language, family and religion into medicine. Our interdisciplinary heart team will follow you along your way at Baylor Scott & White Heart and Vascular Hospital – Dallas and Baylor University Medical Center, part of Baylor Scott & White Health to help you while you receive advanced cardiovascular care—from hospital check-in until after hospital care ends.

Interventional Cardiology

The medical professionals in our Interventional Cardiology department are highly skilled at diagnosing a wide range of cardiac disorders using minimally invasive techniques, such as angiography, angioplasty and stenting and minimally invasive repair of congenital heart defects.

Non-Invasive Cardiology

Our staff of non-invasive cardiologists is dedicated to the quick and accurate diagnosis of heart disorders using non-invasive techniques, including ultrasound, electrocardiography and stress tests.

Non-Invasive Vascular

We provide comprehensive diagnosis of vascular disorders in Dallas using advanced non-invasive techniques, helping you avoid more invasive procedures.

Vascular Surgery

Our vascular surgery department is a recognized leader in the minimally invasive treatment of aortic aneurysms and arterial blockage of the arms, legs, kidneys and other blood vessels, as well as disorders of the venous system.

Tools & Resources

The services at our Dallas heart hospital are designed with you in mind, so managing your heart health needs is as simple as possible.

  • Registration
  • Amenities
  • Dining Options
  • Post Office
  • Pharmacy
  • ATM
  • Parking
  • Visitor Accommodations
  • Patient Rights
  • Safety Tips
  • Insurance
  • Financial Assistance
  • Pay Your Bill

Registration

Your day begins at Access Services on the ground floor of Baylor Scott & White Heart and Vascular Hospital. There you will check in, complete registration and sign consent forms. Upon completion of registration at Access Services, you will proceed to one of the hospital's Specialty Care Unit floors. You will be given an armband for identification and pay any deductibles or co-payments associated with your insurance. To help your stay go as smooth as possible, please bring the following:

  • All of your medications (prescription and over-the-counter), as well as any herbal preparations, vitamins and supplements in their original bottles
  • Your health insurance card
  • A list of any allergies
  • Your Advance Directives (Living Will or Power of Attorney) if you have them
  • A book or other reading material
  • CPAP/BIPAP machine(s) if you use them

When your assigned room is ready, you and your family member or friend will be taken to a pre-procedure area. Family members or friends will be directed to your assigned room. At this time, someone will obtain your vital signs and complete a patient assessment, which may include drawing blood and performing an electrocardiogram (EKG). You will sign another set of consent forms.

Amenities

Room

Your bed has been designed for comfort and safety. You can raise or lower the head and/or foot of your bed via electric controls. For your protection, the side rails may be left up at night and while you are under the effects of anesthetics or medication. You can use the side rails to support you when you get in and out of your bed. If you need assistance, however, please use your bedside call button to ask for our help.

Phone service

Each guest room is equipped with a telephone. Your telephone number and room number are posted near the door of your patient room. Patient room telephones cannot receive collect or third-party billed calls.

Wireless access

Baylor Scott & White Heart and Vascular Hospital has wireless access for you and your family's convenience. Please notify your nurse if you have any trouble accessing this service.

Dining Options

Our Nutrition Services department specializes in meeting and exceeding patient expectations with their exceptional room service program. This hotel-like room service brings you heart-healthy fare prepared fresh when you order from your patient menu. Your menu offers food selections that meet your doctor's orders for your overall care and recovery. You may also ask your nurse for assistance when placing an order. A Nutrition Services representative is available to take your order between 7 a.m. and 8 p.m. and will deliver your heart-healthy meal in about 45 minutes or less.

Family members and guests are welcome to order from our room service menu. There is a $7 fee per guest tray. Guests may pay with cash or a credit card. To place your order, please call 214.820.0604.

Family members and guests may enjoy purchasing lunch from A Beat Above Café, located on the ground floor. The café offers hot and cold food selections from 11 a.m. to 2 p.m., Monday through Friday. The café accepts credit cards and cash.

Nutrition Services offers outpatient nutrition counseling to help you manage heart disease and improve your post-procedure diet. With this outpatient service, you will meet with a registered, licensed dietitian and discuss how best to manage your particular health concern with nutrition. Your doctor may refer you to this outpatient service or you may schedule a consultation by calling 214.820.7733.

Post Office

We will deliver to your patient room any mail and flowers addressed to you. If you need to mail a letter, please tell your nurse and he/she will forward it to the hospital mailroom. You and your guests may also use the Post Office located on the P1 level of Wadley Tower at Baylor University Medical Center. The Post Office is open from 8 a.m. to 4 p.m., Monday through Friday.

Pharmacy

A retail pharmacy is located in the lobby of Barnett Tower and is open from 8 a.m. to 5:30 p.m. on weekdays.

ATM

An ATM is located in the waiting areas of the ground floor of Baylor Scott & White Heart and Vascular Hospital – Dallas.

Parking

Parking is available for patients and visitors for a fee. You may purchase a discounted voucher at the Registration desk on the Ground Floor. When an attendant is not on duty, please use the self-pay box when exiting. Valet parking is available from 8 a.m. to 4 p.m., Monday through Friday. Parking for recreational vehicles (RVs) is available in parking lots 7, 11 or 19. For further parking questions, contact Parking Services at 214.820.PARK (214.820.7275).

Visitor Accommodations

Because we know how important it is to receive support from loved ones, we have accommodations for one person to spend the night with you in your room using the provided sleeper sofa. In addition, your family members may visit you at any time. There are no restrictions regarding when your family members can visit, although for your safety, we have a controlled access after 6 p.m.. To gain access after 6 p.m., your guests will have to press a buzzer near the door for someone to open it.

For information on hotel accommodations, dining and places of interest in Dallas or Fort Worth, please call Corporate Traveler at 972.726.7600.

Patient Rights

Our goal while you are a patient in our hospital is to help you experience the best possible outcome from your stay here. For this to happen, everyone — you, your family and your healthcare team — must all work together and communicate clearly.

Safety Tips

Safety is a high priority at Baylor Scott & White Heart and Vascular Hospital. We understand its importance and will do everything to provide a safe and comfortable experience for you and your family.

Here are some safety tips to keep in mind throughout your stay with us.

Your patient bed

Designed for your comfort and safety, each bed has an electrical control with which you can raise and lower the foot and head. There are side rails that may be kept up at night or after you receive anesthesia or for support as you get out of bed. A bedside call button gives you immediate contact for nursing assistance at any time.

Valuables

We suggest that you leave any extra money, medication, credit cards, wallets, and jewelry with a trusted friend or family member.

Dallas patients, if you prefer to keep your valuables at the hospital, we can provide you with a private locker or safe. Your items will be returned to you upon discharge. The lockers are located on the second and third floors and can accommodate medium to large items. Smaller items may be kept in a secured safe located in the Access Services/Scheduling area. We will keep an itemized list of valuables in your patient chart.

Personal medical care items

Please take care not to leave eyeglasses, dentures, hearing aids, or CPAP/BIPAPs on your meal tray or bed, as they may accidentally be lost or discarded. Your nurse can provide a special case to store these items while they are not in use.

Children

For their safety, an adult must accompany children at all times. Children who are not visiting a patient must stay in the waiting area with an adult. Any child who has an infectious illness or has been exposed to one is not allowed in the patient care areas.

Dallas visitors, board games and other activities for children and their families are available through Guest Relations on the second and third floors or by calling 214.820.0629 (3rd floor) or 214.820.0628 (2nd floor).

Infection control

Nobody likes to get sick, and we take extra care to protect our guests and ourselves from infection. We advise that you wash your hands frequently with soap and warm water, and especially before eating, after using the restroom, after sneezing, or coughing. Follow these helpful tips when you cough or sneeze:
  • Cover your mouth with a tissue when sneezing or coughing. Discard the tissue in a trash bin and wash your hands when you finish. Keep tissues handy at home, at work, and in your pockets.
  • When you don't have a tissue, cover your mouth and nose with the crook of your elbow. Again, wash your hands afterward.
  • Covering your mouth and nose and avoiding close contact with infected people is also helpful.

Avoiding falls

Always call your nurse for assistance by using the call button before you get in and out of your bed or a chair. Be sure to wear slippers or shoes with non-skid soles and turn on the lights before you get out of bed at night. Get in and out of bed slowly and be careful when bending or leaning. Alert your nurse if a spill occurs. As we say, "Call...Don't fall."

Security

Baylor Scott & White Heart and Vascular Hospital is equipped with an advanced security system, and we provide security escorts 24 hours a day. Our parking areas are secured as well. We have controlled access after 6 p.m. until 5:30 a.m.. Visitors may ring one of the buzzers at the doors for entry. Buzzers are located next to every entrance. To request a security escort, call 214.820.4444.

Our overall philosophy on safety is "Speak Up!" which stands for:
  • Speaking up if you have questions or concerns and not being afraid to ask again and clarify;
  • Paying attention to the care you receive;
  • Educating yourself about your illness, medical tests, and treatments;
  • Asking a trusted family member or friend to be your advocate and provide support;
  • Knowing what medicines you take and why you take them;
  • Using a hospital or care center that has been checked out and meets standards; and
  • Participating in all decisions about your treatment.

Insurance

Your co-pay, deductible and/or co-insurance are due at the time of service. Payments can be made by cash, debit cards, personal check or credit card (VISA, MasterCard, Discover and American Express).

If we do not have the exact amount due at the time of service, we will require a deposit. The deposit may vary, depending on the particular type of service.

If your insurance is not contracted with Baylor Scott & White Heart and Vascular Hospital, your financial responsibility may be significantly higher and is due at the time of service.

Pre-Certification

If your insurance provider requires a pre-certification, we will attempt to obtain all required clinical information from your physician to obtain the authorization from your insurance company. If you have any questions regarding pre-certification, please let us know. If we are unable to obtain a pre-certification, we may need to cancel or reschedule your service(s).

Your insurance coverage is a contract between you and your insurance company. Benefits will vary depending upon the type of insurance policy you carry.

Accepted Insurance

Insurance listings are subject to change without prior notice. Please call the hospital at the numbers below or your health plan to verify coverage information prior to scheduling your visit/procedure.

View a list of insurances accepted at Baylor Scott & White Heart and Vascular Hospital.

Financial Assistance

At Baylor Scott & White Health, we want to be a resource for you and your family. Our team of financial counselors is here to help. We encourage you to speak to a member of our team at any time – before, during or after care is received.

Pay Your Bill

We offer an easy, secure way to pay your bill online through MyBSWHealth.

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